Intercom, Inc.

MARCH 1, 2019

As product engineers, we like to build things, we like to solve problems, and we also want to have impact, right? But in order to have maximum impact, you need to build things that solve the right problems. How do we do that? By cultivating a deep sense of empathy for our customers. At our event Building Intercom in Dublin, I discussed how this empathetic approach can play out even on a small scale, using the example of a seemingly simple feature I was working on.

Engineering 151

Engineering Reporting Tools Research Software Feedback Software 151

Mind the Product

MARCH 1, 2019

In this ProductTank Singapore talk, Ridzwan Aminuddin compares “speaking API” to “speaking engineering”. He delivers a bit-by-bit explanation of API fundamentals to bridge the gap between product managers and developers. In non-technical terms, an API is “a stable contract for communications between computer services” – essentially, a mechanism that allows computer services to speak with each other.

Data Visualization 106

Data Visualization Engineering Development Product Management 106

Ask Benny

MARCH 1, 2019

Take control of your career by interviewing your employer. Many have written about what qualities they are looking for in a product manager and how they recruit them. I promise to write my own take on this at some point. This time I want to take another angle. When I mentor product managers or talk with my colleagues, many times their greatest challenge is that the culture of their company ties their hands.

User Testing 78

User Testing Customer Feedback Customer Experience Positioning 78

Mind the Product

MARCH 1, 2019

One objective of #MTPEngage MCR was to provide insights into what we can learn from Manchester’s heritage – from how we ship product through to how we iterate as needs dictate. We can start with something completely different from what we end up shipping through being agile and responsive to change. Lou Cordwell’s talk at the conference reinforced the importance of these elements and looked to Manchester’s industrial past for inspiration.

Product Research 90

Product Research Agile Naming Information 90

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Modus Create

MARCH 1, 2019

It’s our 8th birthday today! It’s hard to believe, March 1, 2011 doesn’t feel that long ago. As we look back at this incredible journey, the past year was one of huge milestones and growth for Modus. We continued expanding our worldwide footprint by opening an office in San Jose, Costa Rica, moving to a new space in Cluj, Romania, and designing a new HQ in Reston, VA.

Research Software 74

Research Software Certifications Consulting Naming 74

The Product Coalition

MARCH 1, 2019

Can you create a source of advantage by inverting what appears to be a barrier to entry? Southwest Airlines gives us a great case study here. In the 1970s, all the incumbent major airlines had purchased the rights to the gates of the major airports, thus preventing new airlines from flying out of them. Conceivably, anyone could buy planes and hire grounds crew, but there were no gates available to dock those planes at the major airports.

Airlines 60

Airlines Analytic Tools Strategy Leadership 60

Miro

MARCH 1, 2019

During our recent webinar, “How CDK Global has mastered remote collaboration,” Rachael Austen, the company’s Director of User Experience, shared her tips and tricks for distributed design teams.Design challenges at CDK GlobalCDK is the leading global provider of technology solutions to the automotive industry. Our user experience team gets to innovate, create, and design cutting-edge […].

Automotive 50

Automotive Webinar User Experience Customer Experience 50

ProductCraft

MARCH 1, 2019

Get It Together Recently did interviews with a very specific user subset. Didn’t see many valuable insights until we did the the synthesis…and holy s**t. So many insights we have to a second session to prioritize the info. Kicking myself for how often I’ve half-assed my research synthesis. — Karen VanHouten (@designinginward) February 28, 2019.

Product Research 53

Product Research Customer Feedback User Testing 53

TSIA

MARCH 1, 2019

At TSIA, we are dedicated to helping technology and services organizations both large and small grow and advance in the technology industry. We'd like to take the opportunity to welcome our newest members, as well as companies already a part of the TSIA community who have renewed or expanded their membership to include additional research practices that TSIA has to offer.

Research Software 40

Research Software Technology 40

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

StubHub

MARCH 1, 2019

By Rachel Williams, Global Head of Diversity & Inclusion Balance. In today’s complex climate, it’s a topic that is as universal as it is elusive. When seen through the prisms of business, gender and cultural politics, “balance” doesn’t have one definition. It has many. In my role as Global Head of Diversity & Inclusion at StubHub, creating a balanced climate means creating balanced teams, balanced leadership, balanced compensation, and balanced career growth.

CTO Coach 40

CTO Coach Data Visualization CTO Customer Experience 40