Gainsight

SEPTEMBER 21, 2022

There are plenty of unexpected challenges in SaaS right now, as the looming recession becomes a reality, but Customer Success (CS) organizations in particular are adopting digital tactics to overcome and endure these challenges. . Digital Customer Success (DCS) is becoming table stakes, as SaaS organizations of all sizes look to their own customer base to build an efficient, durable growth engine that can withstand this market and position them for future success. .

Analytic Tools 52

Analytic Tools Customer Experience Engineering Data Visualization 52

Mind the Product

SEPTEMBER 21, 2022

What are the most important factors when an organisation decides to adopt a product-led growth approach? On this weeks' podcast episode, we spoke with Executive Product Coach, Noa Ganot all about how to do this the right way and pitfalls to avoid. [.] Read more » The post The key to product-led growth – Noa Ganot on The Product Experience appeared first on Mind the Product.

Product launches 218

Product launches 218

Product Talk

SEPTEMBER 21, 2022

For years, I’ve shared that Product Talk’s primary outcome is to increase the number of product teams who adopt a continuous cadence to their discovery work. This has been our North Star metric. It has guided our work. It inspired me to write my book. It’s what motivates me to launch new courses and refine our existing lineup. It’s what encouraged me to create a gathering place for our community of CDH practitioners.

Product Research 170

Product Research User Testing Testing Naming 170

Intercom, Inc.

SEPTEMBER 21, 2022

Up until about 20 years ago, businesses had to be personal to be successful. Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. People did business face-to-face, shaking hands, smiling, and building meaningful relationships.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

Feedback Software

Johanna Rothman

SEPTEMBER 21, 2022

Do you struggle with writing? You'd like to write more and faster, but things are just not working for you. I can help. Free Your Inner Nonfiction Writer is out everywhere, in ebook and paper. That means I've redone all the videos for my Free Your Inner Writer workshop. I have just three openings remaining for the Q4 2022 workshop. If you want to write easier and faster, read the book.

Workshop 21

Workshop Consulting Books Management 21

dscout People Nerds

SEPTEMBER 21, 2022

See how a consumer-focused UX team leveraged remote qualitative research tools to scale their inclusive experience practices.

User Testing 10

User Testing Research Software UX 10

Userpilot

SEPTEMBER 21, 2022

What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. This post discusses what it takes to create good product feedback forms and examples of great ones that you can use as inspiration when building your own. TL;DR. A product feedback form lets you gather user feedback about your product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

ProductBoard

SEPTEMBER 21, 2022

One size does not fit all, it turns out. Understanding the diverse needs of your customers and users is incredibly important for product and business success — so we thought we’d break down the tools and frameworks that can help you do this, including: Gathering user feedback and talking to your users Jobs-to-be-done (JTBD) and focusing on user problems and needs rather than just solutions User.

User Testing 52

User Testing Customer Feedback Feedback Software Framework 52

Userpilot

SEPTEMBER 21, 2022

Your engineering and product teams team have worked vigorously on making product changes. Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. This article’s got you covered. Read on as we explore best practices for communicating product changes to drive adoption and growth.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

Product Management

Product Culture

SEPTEMBER 21, 2022

Well no, the customer isn't always right. But product teams often fail to listen deeply, solve problems and make customers thrive. Marty Cagan has a wise Pledge to Customers to look at: Subscribe to my weekly Nano-letter: Sign Up. Subscribe to One Thing Weekly. Name. *. First Name. Last Name. Email. *. Our Privacy Policy. *. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Customer Experience 52

Customer Experience Naming Books UX 52

DevelopmentCorporate

SEPTEMBER 21, 2022

In the past few months, I have had an unusual number of inquiries from private equity firms about the state of the electronic data interchange (EDI) market. As a corporate development executive, I evaluated over 200 EDI companies as acquisition candidates and led the operational side of a large EDI acquisition. Since then I have conducted over 50 briefings about the state of the EDI market and its key players for various private equity firms and VCs in the past 10 years.

Development 52

Development Marketing 52