Wed.Apr 09, 2025

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Common Usability Issues with Web APIs: And How Discovery Can Help

Product Talk

Last week, I shared that we often get asked, Do API teams need to do discovery ? You wont be surprised to hear my answer is yes. I even recorded a short video about the topic: But to really get the point across, Im writing a multi-week series about APIs what they are and how they work , the most common challenges that arise and how discovery can help, and several real-world stories about how API teams are putting the discovery habits into practice.

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The Future of Product Innovation: Insights from Joeri Devisch

Productside

Product innovation is now non-negotiable. Companies that want to stay relevant need to solve real problems, adapt faster than the market, and lead with clarity across silos. In this post, were exploring the conversation we had in one of our Productside Stories episodes this season with Joeri Devisch , a veteran of product, technology, and transformation work at global companies.

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The Superpower PMs Overlook (Hint: It’s Not Strategy or Execution)

The Product Guy

PMs are often celebrated for their vision, decisiveness, and ability to ship. But what if the real differentiator isnt having the answers… its knowing what to ask? In todays product environment, questions are your sharpest tool for uncovering user needs, guiding teams, and influencing outcomes. So, how do strategic PMs use inquiry to drive alignment, insight, and innovation?

Strategy 150
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Tried and tested AI tools for product managers – Dave Killeen (VP Product, Pendo)

Mind the Product

This week on the podcast, we’re joined by Dave Killeen, VP of Product at Pendo, who shares his go-to AI tools that can help make life a little easier for product managerstried, tested, and ready to use. Featured Links: Follow Dave on LinkedIn | Pendo | Claude | Manus |‘What we learned at #mtpcon London 2025’ feature by Kent McDonald and Louron Pratt Key Takeaways: Chapters:Introduction Read more » The post Tried and tested AI tools for product managers

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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Design Critique: Framework

UX Planet

Illustration by Craftwork Design. Its nearly impossible to improve a design without feedback from others. Its no surprise that design critique is one of the most valuable and common exercises product teams practice when building new products. Despite the negative connotation the word critique may carry, the purpose of design critique isnt to put designers on the spot.

Framework 101

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The Conversations That Shape Product Leadership

BrainMates

The Conversations That Shape Product Leadership By ADRIENNE TAN A reflection from the Product Leaders Network We often say product leadership is about setting vision, driving strategy, and building high-performing teams. Thats true but incomplete. At its core, product leadership is a communication discipline. Its the conversations you have (and the ones you avoid) that shape your influence, your teams momentum, and your ability to deliver outcomes.

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Train Fin to behave like your best agents

Intercom, Inc.

Building a great support team takes time and effort. New team members need to learn about the business, how to interact with your customers, and how to approach resolving and escalating issues. It can take weeks to get a new team member trained and fully up to speed. But what if the process could take minutes instead of weeks? Just like a new team member, Fin, Intercoms AI Agent, can also be trained on how to interact with customers.

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Your Personalization Strategy is Probably Basic—Here’s How to Fix It

Amplitude

Learn how leading companies use data to personalize the customer experience in ways their customers love.

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ONE THING on OKRs Ties Business to Product

Product Culture

In todays uncertain economy, the whole company needs to be aligned around results especially the product team. Objectives and Key Results are the most direct way to tie the product roadmap to business results. Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productcult

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Business of Software Europe 2025: A Recap of Two Days of Insights and Connections

Business of Software Conference

Cambridge delivered. And so did you. Last week, founders, product leaders, and software builders from across the globe gathered in the historic halls of Churchill College for two days of insight-packed talks, honest conversations, and the kind of community you dont find just anywhere. BoS Europe 2025 wasnt just a conference. It was a chance to step out of the day-to-day and spend time with people who actually get it : The highs, the lows and everything in between when building great software bus