Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology. She wonders how do we design tools that complement rather than overwhelm our innate humanity.

Research Software 243

Research Software Technology Telecommunications User Testing 243

The Product Guy

AUGUST 20, 2020

Empathy is an indispensable skill that product managers can utilize to get deeper understanding of user needs, gain better alignment among stakeholders and build high performing teams by cultivating a culture of collaboration and respect. In a recent live stream from one of our mentors of The Product Mentor , Tauheed Ahmed, lead a conversation on this topic.

Enterprise 179

Enterprise Customer Experience Product Management Product Manager 179

Mind the Product

AUGUST 20, 2020

The dreaded curse of knowledge! <thunderclap> One of the few psychological phenomena that’s actually as scary as it sounds. If you’ve done any reading on cognitive biases, you’ve probably heard of it. Here’s a common definition: “The curse of knowledge is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that [.].

Definition 161

Definition Product Research User Testing Management 161

Jay McBain

AUGUST 20, 2020

Online marketplaces have been around in one form or another for decades. Accelerating the trend is a myriad of factors including changing buying behaviors and demographics, companies shifting to subscription and consumption models, and the rising importance of ecosystems. Put simply, the future business buyer will look more and more like a consumer.

B2B 143

B2B Customer Experience Marketing 143

Advertisement

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

First Round Review

AUGUST 20, 2020

As the VP of Product at Divvy, Tyler Hogge shares his tips for truly empowering your product managers to deliver outcomes, including aligning with revenue teams and adding variable comp.

Product Management 117

Product Management Product Manager Management Management 117

Gainsight

AUGUST 20, 2020

I’ll admit it. I’m kind of obsessed. In my brain, I’m always thinking about our clients. How are they doing? Are we delivering on our promise to them? Has their experience been positive? Do we have the right relationships? I guess since I am the CEO of THE Customer Success company, that focus makes sense. But knowing 1000s of CEOs, I know many of you are the same.

Software Review 105

Software Review Customer Experience Customer Feedback Positioning 105

PMLesson's Ace the PM Interview

AUGUST 20, 2020

Product Vision or Product Vision Statement is the long-term goal for a product includes the long-term mission and the motivation behind its creation, along with why it’s important. Product visions, ultimately, serve as the guideposts for the development of the products. They're the compasses for a product manager to use to keep all the necessary stakeholders on the same page.

Vision 98

Vision Customer Experience Customer Feedback Differentiation 98

Centercode

AUGUST 20, 2020

As the industry gets rocked with viral and economic disruption, consumers want more for their money. Meanwhile, the audience leveraging technology is broader than ever before — meaning the demand for seamless and delightful product experiences is the highest it’s ever been. How can companies fulfill higher customer expectations when resources are strained and the path forward is unclear?

User Testing 98

User Testing Product Research Customer Experience Customer Feedback 98

ProductBoard

AUGUST 20, 2020

We’re giving away a free pass to INDUSTRY: The Product Conference and 10 product management prize packages. Here’s why. Though demand for product managers is rising fast, the profession is still young and relatively ill-defined. How do product managers carry out their core workflows? Do they have the tools and backing from leadership that they need to succeed?

Product Research 98

Product Research Leadership Product Management Product Manager 98

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

dscout People Nerds

AUGUST 20, 2020

Assessing where you are as an interviewer is key to improving and gaining better insights. Here&#8217;s how to do it. .

Framework 98

Framework 98

UserInterviews

AUGUST 20, 2020

The customer development process is key to startup success. The only problem is that most companies start the process incorrectly. Here’s what they miss.

User Testing 69

User Testing Development Startups 69

Centercode

AUGUST 20, 2020

As the industry gets rocked with viral and economic disruption, consumers want more for their money. Meanwhile, the audience leveraging technology is broader than ever before — meaning the demand for seamless and delightful product experiences is the highest it’s ever been.

Technology 52

Technology Customer Experience 52

Jay McBain

AUGUST 20, 2020

Online marketplaces have been around in one form or another for decades. Accelerating the trend is a myriad of factors including changing buying behaviors and demographics, companies shifting to subscription and consumption models, and the rising importance of ecosystems. Put simply, the future business buyer will look more and more like a consumer.

B2B 52

B2B Customer Experience Marketing 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

First Round Review

AUGUST 20, 2020

As the VP of Product at Divvy, Tyler Hogge shares his tips for truly empowering your product managers to deliver outcomes, including aligning with revenue teams and adding variable comp.

Product Management 40

Product Management Product Manager Management Management 40

Split

AUGUST 20, 2020

Controlled rollouts, also called canary releases, or percentage rollouts, are a vital part of software releases. With controlled rollouts, you can release your new feature to a small subset of users, verify proper functionality, and then slowly roll the feature out to your entire user base once you know it is working properly. In this post, we’ll show you how to implement a controlled rollout with React Native and feature flags.

Software Review 93

Software Review Systems Review Technical Review Weak Development Team 93