Sat.Nov 21, 2020 - Fri.Nov 27, 2020

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Q&A with Digital Transformation Experts: Lauren Chan Lee, Product Management Leader, Formerly Care.com

Alchemer Mobile

Welcome to the third installation of our digital transformation interview series, where successful product and marketing leaders share what’s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success. If you missed our last interview with Josh Fischer from Spotify , we recommend giving it a read. __. As a business concept, we’ve talked about digital transformation for the better part of a decade.

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Just the ticket: The power of customer support ticketing workflows in Intercom

Intercom, Inc.

We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale. The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers. For a long time, online customer support has revolved around issuing tickets, with help desk software primarily designed to keep track of long, multi-digit refere

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Building Successful Product Development Teams, by Simon Colmer

Mind the Product

Simon Colmer (at the time of this talk, the Head of Development at Access NFP Websites) spoke to ProductTank London about a developer’s perspective on what it takes to build a successful product development team. As product people, team alignment is table-stakes, and it’s crucial that we factor in multiple perspectives to create diverse, empowered teams, so [.].

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How to find your flow in a working from home reality?

The Product Coalition

With all the distractions surrounding us, efficiency and productivity are becoming essentials. You have the power to control your flow! Continue reading on Product Coalition ».

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Trust vs Commitments

Ask Benny

Consider getting rid of time estimations The never-ending battle. Time estimations are one of the major points of conflict between product management and development teams. It takes a lot of time to make good estimations and even then they are usually wrong. I have not encountered many people who could make really good estimations. There is a reason for that.

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3 common product ops pitfalls, and questions you should be asking

Mind the Product

Product operations (Product Ops), the product management discipline’s latest way to track and understand the inputs that drive product strategy, is important. Far too long companies have had it “easy” in product development accounting, as projects were often “done” when they were shipped, and the numbers were rarely investigated more than superficially after that point. [.].

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Simplifying Internationalization: An Interview with Lang Co-founders

The Product Coalition

Eric Yu and Peter Zhou are the co-founders of Lang , a YCombinator startup focused on simplifying internationalization. With combined experience from Facebook, Instagram, and Atrium, Eric and Peter’s developer-focused approach aims to make internationalization possible for businesses of all sizes. Our discussion explored the major pain points that Eric and Peter experienced in their previous internationalization work, before diving into the technology that Lang is building to achieve their missi

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The Case for Adding DesignOps to Your Org Chart — Lessons From InVision

First Round Review

Drawing on her experience in design operations at InVision, Automattic and Hot Studio, Alison Rand explains what DesignOps can achieve for your startup, and how to get a successful team up and running.

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Quality and consistency: Best practices for building a strong, scalable support experience

Intercom, Inc.

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. This is the third in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Bottom-Up Product Strategy – The State of Product, by Susana Lopes

Mind the Product

In this talk from ProductTank London, Susana Lopes (Director of Product at Onfido), talks about how Onfido moved from prioritising at the sprint & quarterly level to setting strategic direction and prioritise at a much larger scale. She starts by outlining several top-down methods for defining strategy, before diving into the bottom-up method called The State of [.].

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The 5 Top Trends in Product Management to Watch in 2021

ProductPlan

The year 2020 shifted the world in fundamental ways. It changed the way we work, learn, play, travel, and socialize. It catapulted some industries into dominance (video conferencing, food delivery) while decimating others (hospitality, tourism). In fact, 2020 brought us so many shocks and surprises that it made identifying top trends in product management more challenging than ever.

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Trust vs Commitments

The Product Coalition

Consider getting rid of time estimations The never-ending battle Time estimations are one of the major points of conflict between product management and development teams. It takes a lot of time to make good estimations and even then they are usually wrong. I have not encountered many people who could make really good estimations. There is a reason for that.

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Here’s My Review of The Social Dilemma: No, Social Media Is Not “Hijacking” Your Brain

Nir Eyal

The post Here’s My Review of The Social Dilemma: No, Social Media Is Not “Hijacking” Your Brain appeared first on Nir and Far.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Scaling Product Teams: In Defense of Process by Spectra (Adaora) Asala

Mind the Product

In this November 2020 #mtpcon Digital keynote, Spectra (Adaora) Asala, GM and VP Product, Soapbox at Wistia looks at how you can use process to translate ambiguous challenges into accessible playbooks as your organisation scales. Watch the video to see the talk in full. Or read on for an overview of Spectra’s key points: Process is [.]. Read More.

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Top mistakes made by Engineers-turned-Founders: Worry too much about scalability/fixing bugs.and more

NextBigWhat

Top mistakes engineers make when they become founders. (Can’t say I haven’t been guilty of these myself ). A thread. 1. Spend too much time building the product instead of talking to users. In the early days, the most important goal is to de-risk the market need for your product. You don’t want to invest a ton of effort in your product before you are confident it’s something people will want. 2.Solution in search of a problem.

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Top Product Design Companies to Work With in 2021

UX Studio: Product Management

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. It contains everything you need to know to evaluate, compare, and pick the most suitable product design partner for your business. Apart from analyzing the top product design agencies, we will help you to understand better who a product designer is, how product design is different from web design, what product design agencies do, and how to find the

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How to Test Business Ideas with David Bland

Daniel Elizalde IoT Blog

I have a fantastic conversation for you on how to test your business ideas! I am joined by David Bland, an experienced Product Consultant and best-selling author of the book, Testing Business Ideas: A Field Guide for Rapid Experimentation. Subscribe on iTunes | Android | Stitcher | Spotify Episode Details: How to Test Business Ideas […].

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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How Successful Product People Develop by Shaun Russell

Mind the Product

In this November 2020 #mtpcon Digital talk, Product Coach Shaun Russell uses real-life examples to illustrate how product people learn and reveals why it is that some product managers develop faster than others. Watch the 37-minute session in full, or read on for the highlights. Shaun starts his session by describing his experience of learning [.]. Read More.

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Why collaborative leadership is replacing top-down management

Nulab

The way we work is constantly evolving: from the cubicle farms of the ‘60s to open-plan offices, coworking spaces, and remote teams… Work will always reflect the values of the majority, and Millennials (24- to 38-year olds), who make up 50% of the workforce , want greater flexibility, collaboration, and transparency. Reflecting these values, workplaces are becoming more collaborative and dynamic.

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Just Another “What It Takes to Become a Great Product Manager” Story

The Product Coalition

I want to defend and represent the idea that you can define the way you want and what it is you want to be Continue reading on Product Coalition ».

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3 Key Elements to Drive your Service Design to Success

freshtrax

What drives globally popularized brands like Airbnb, Starbucks, or Apple to success? When consumers purchase a product like the latest iPhone, they make choices not only based on hardware improvements like CPU speed or amount of memory, but also the experience they will receive from it. We call this service design. The key to successful service design derives from consistent and constant R&D to improve the user experience based on streamlined purpose, desirability, and deliverability for the

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Using Retros to Create Continuous Improvement – Matt Walton on The Product Experience

Mind the Product

Matt Walton was one of the founders of FutureLearn, where he scaled the product team and organisation from nothing to the significant player in online education that it is today. Along the way, he learned a lot about continuous improvement of both the product and the processes for building it – including the use of [.]. Read More. The post Using Retros to Create Continuous Improvement – Matt Walton on The Product Experience appeared first on Mind the Product.

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Innovation Inception: 3 ideas to unlock the minds of leaders

Strategyzer

Over the past 50 years, the average life span of companies in the S&P 500 has been cut in half. It is more critical than ever to help leaders increase the resilience in their organization. Many leaders understand building up your organisation's innovation capabilities is the key to resilience but few know how to start. For anything sustainable to be built we believe three fundamental ideas must first be accepted by leaders and widely disseminated in the organization.

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How Virtuous Acts Bring Our Team Together

Centercode

The enormous stress of 2020 has made it all too easy to focus on what we don’t have: parties with friends and family, the ability to travel, some of our favorite holiday traditions…I’ll stop there before I start crying. But one tradition the COVID pandemic can’t disrupt is expressing gratitude — ’tis the season, after all.

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No-code development platforms to create your own mobile apps: A Collection.

NextBigWhat

Always wanted to create your own apps, but struggled with coding? Worry not. We have compiled a collection of NoCode platforms that help you create your own apps. A no-code app development platform that uses a visual development environment to allow anyone to create their apps without the need to learn any programming language. It allows you to use methods such as drag-and-drop and adding application components to build a complete application for different platforms.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.