Userpilot

APRIL 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. Source: Onsizzle. Hyperbole much? Not really. There’s no metric in SaaS businesses that correlates with profitability more than retention. If your business consistently struggles with high churn rates and you’re feeling a bit lost, this article is for you.

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Feedback Software Research Software User Testing Customer Experience 63

Antwak Blog

APRIL 8, 2021

Are you looking for some kind of inspiration for your first Product Roadmap (PR)? And wondering how to create a professional product Roadmap ? Are you planning to implement good practices in your product roadmap to get sustained growth? If your answer is Yes! This article will cover the right approach and direction to follow. It helps you to design a successful Product Roadmap.

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Data Visualization Roadmap Reporting Tools Feedback Software 52

The Product Coalition

APRIL 6, 2021

For you and your teams Continue reading on Product Coalition ».

Startups 152

Startups Development 152

Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. While the year was disastrous for many food and drink companies, there were also many whose apps tell incredible tales of resilience, ingenuity, and embracing the digital shift. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category.

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Feedback Software Research Software User Testing Systems Review 243

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The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Intercom, Inc.

APRIL 8, 2021

Joel Friedlaender is the founder of Cliniko , a practice management software for clinics and allied health practitioners to manage their scheduling and booking, patient records, invoicing, and more. When he started the company with his partner about 10 years ago, the healthcare industry felt like it was still stuck in the past, technologically speaking.

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The Product Coalition

APRIL 9, 2021

Find out what it takes to be a Product Manager, what skills are critical, and what makes you a standout unicorn PM Continue reading on Product Coalition ».

Product Management 153

Product Management Product Manager Management Management 153

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

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Finance Feedback Software Research Software Systems Review 147

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support ; you need to provide high-quality experiences, every time.

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Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Mind the Product

APRIL 8, 2021

Are you engaged in a digital transformation initiative, working to retire systems as part of a merger and integration project, or sunsetting a legacy product? Learning about a new concept, the Minimum Viable Replacement can prevent product managers from potentially wasting thousands of hours pursuing the wrong strategy for retiring and replacing existing systems.

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Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

Finance

The Product Coalition

APRIL 9, 2021

A hypothesis is not just busywork. Use this four-part framework if you really want to learn from experiments. Continue reading on Product Coalition ».

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Framework Product Research Testing Startups 139

Mironov Consulting

APRIL 6, 2021

Prioritization is an essential part of product management. We want it to be a mechanical process: pick a metric, estimate ROI for the entire backlog, then do whatever scores highest. But that very rarely works in practice.

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Product Management Product Manager Management Management 125

The Accidental Product Manager

APRIL 5, 2021

Soon you’ll be waited on by robots at McDonalds Image Credit: Mike Mozart. Pity the poor product managers at McDonalds! They work for one of the most successful fast food restaurants on the planet and so they are charged with finding ways to make their business grow bigger and grow faster all the time. McDonalds is already a fairly smooth flowing operation that has years of experience in what works well.

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Mind the Product

APRIL 5, 2021

In this ProductTank London talk, co-founder of recruitment consultants Few&Far Nick Charalambous runs through what makes a good product CV or resume, how to nail an interview, and the art of proactive searching. Few&Far (formerly Knowit) has worked with a range of businesses, including Tesco, JustEat, Transferwise and Typeform, and Nick has been recruiting in [.

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Consulting Product Management Product Manager Management 122

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It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.

White Paper

The Product Coalition

APRIL 8, 2021

Product teams, when an influential stakeholder starts a sentence with “I have an idea, we should <new thing>”, or “I need your team to build <new thing>”, this one is for you… Photo by Vale Zmeykov on Unsplash What are <new thing> product requests? For the purpose of this article, a <new thing> request refers to something the product team has been asked to do by a senior stakeholder and it requires considerable effort to action.

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Product Research Customer Experience Feedback Software Management 115

First Round Review

APRIL 6, 2021

"Radical Candor" bestselling author Kim Scott's superpower is outlining simple tactics and straightforward frameworks to put big amorphous ideas into practice. In her latest book, "Just Work," she applies that tactical lens to workplace injustice.

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Framework Books 114

Nir Eyal

APRIL 8, 2021

The post Maybe Social Media Isn’t Making Teens Depressed, After All. And Here’s What Likely Is. appeared first on Nir and Far.

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Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. She joined us on the podcast to talk [.] Read more » The post Remote Research – Anna Lee Anda on The Product Experience appeared first on Mind the Product.

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Product Research User Testing Research Software Customer Experience 120

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Effective management of multiple product teams necessitates a skillful coordination and guidance with the objective of aligning efforts towards shared goals. This entails constant communication, efficient task management, and ensuring that each team aligns with the broader organizational objectives. We can think about this like conducting an orchestra, where diverse efforts are harmonized toward a unified outcome. 🎯 Proficiency in these skills empowers product managers to navigate comple

Development

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? This article may help you find the right company. Think of who does really spend 24/7 with you, all day and even night long? It’s likely your mobile device. We used to manage most of life on mobile phones and tablets using various applications. Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before.

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Research Software Feedback Software Artificial Inteligence User Testing 115

Roy Madden

APRIL 9, 2021

New Feature. Pull content from Reddit communities and searches directly into your Feeds. Reddit is “home of thousands of communities, endless conversations, and authentic human connection.” It can be an amazing resource for finding the best insights on topics and trends you care about. That’s why we’re excited to announce the new Reddit integration for Feedly!

Finance 107

Finance Research Software User Testing Startups 107

ProductCraft

APRIL 8, 2021

Digital transformation is hard work. It’s a seismic, high-stakes shift for any business, large or small—one that involves overhauling the way products are built and delivered, adopting new ways of thinking, and convincing people to buck old habits to try something new. No easy feat, for sure. With their unique blend of technical skill and. Read more » The post Under Pressure: Product’s Influence is Rising, but Job Satisfaction Suffers appeared first on ProductCraft by Pendo.

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Mind the Product

APRIL 6, 2021

So far, 2021 is turning out to be a pretty special year for The Product Experience podcast. Our 100th episode aired, we were shortlisted in the Publisher Podcast Awards, the pod even got a little facelift as part of our brand refresh. We think that’s all worth celebrating! So, with more than 100 episodes to [.] Read more » The post The Product Experience podcast: Your top 10 episodes appeared first on Mind the Product.

Branding 101

Branding 101

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In the fast-moving manufacturing sector, delivering mission-critical data insights to empower your end users or customers can be a challenge. Traditional BI tools can be cumbersome and difficult to integrate - but it doesn't have to be this way. Logi Symphony offers a powerful and user-friendly solution, allowing you to seamlessly embed self-service analytics, generative AI, data visualization, and pixel-perfect reporting directly into your applications.

Data Visualization

The Product Coalition

APRIL 5, 2021

In this article, we will show you how you can understand how much your team leverages Zoom, or spends time in meetings, in a couple of minutes. We will be using Airbyte (an open-source data integration platform) and Tableau (a business intelligence and analytics software) for this tutorial. Here is what we will cover: Step 1: Setting up data replication from Zoom to a PostgreSQL database using the Airbyte Zoom connector Step 2: Connecting the PostgreSQL database to Tableau Step 3: Creating chart

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Data Visualization Customer Experience Analytic Tools Webinar 112

UserInterviews

APRIL 5, 2021

What is information architecture anyway? Page Laubheimer, certified IA nerd, explains how IA fits into UX work, IA careers, and what kind of research you need to create good IA.

Information 102

Information UX 102

ProductCraft

APRIL 5, 2021

When faced with hundreds of feature ideas and requests, prioritization can seem like an impossible task. How do you decide between customer needs and business goals? Not only is there that initial trade-off, but within each dimension of the puzzle there are additional trade-offs like different types of customers and multiple overarching goals. Product management.

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Product Management Product Manager Management Management 104

Userpilot

APRIL 8, 2021

We’re not going to pretend here you can prevent UX debt. Let’s face it: UX debt, just like technical debt, is unavoidable. Especially if your SaaS company originated as (or still is!) a high-growth bootstrapped startup – you will know the pain of not always being *able* to make the best design decisions. Talking about UX debt, under such circumstances, may feel a lot like this: “When your city is getting bombed and someone comes over and tells you you have an ugly bathroom”.

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Research Software Feedback Software UX Weak Development Team 98

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

Generative AI