Sat.Apr 03, 2021 - Fri.Apr 09, 2021

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A Guide to Customer Retention: 14 Proven Strategies to Retain More SaaS Customers

Userpilot

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. Source: Onsizzle. Hyperbole much? Not really. There’s no metric in SaaS businesses that correlates with profitability more than retention. If your business consistently struggles with high churn rates and you’re feeling a bit lost, this article is for you.

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How to Build a Successful Product Roadmap?

Antwak Blog

Are you looking for some kind of inspiration for your first Product Roadmap (PR)? And wondering how to create a professional product Roadmap ? Are you planning to implement good practices in your product roadmap to get sustained growth? If your answer is Yes! This article will cover the right approach and direction to follow. It helps you to design a successful Product Roadmap.

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Keys to Unlocking Productivity

The Product Coalition

For you and your teams Continue reading on Product Coalition ».

Startups 147
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Product-Led Growth: The Flavors of “Free” [+Webinar]

280 Group

Join our upcoming webinar, Tackling Digital Product Management, Part 4: Pricing the Flavors of “Free” , on April 15th at 10:00 AM PT to learn more about product-led growth pricing models. My Recent “Free” Experience. “ Sorry, you’ve used up your free articles for this month. But don’t worry! As you clearly value quality news, click here to unlock unlimited access to the best news coverage in the world.”.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Engagement Benchmarks for Food and Drink Apps

Alchemer Mobile

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. While the year was disastrous for many food and drink companies, there were also many whose apps tell incredible tales of resilience, ingenuity, and embracing the digital shift. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category.

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Interpreting the product Venn Diagram with Matt LeMay and Martin Eriksson

Mind the Product

In this new Fireside Chat for Prioritised Members, Matt LeMay, author of Agile for Everybody and Product Management in Practice, sat down with our very own Martin Eriksson to discuss his now infamous Venn diagram describing product management, what it means, how it gets misinterpreted, and what we can do about it. Additionally, they discuss what [.

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What Makes a Unicorn Product Manager?

The Product Coalition

Find out what it takes to be a Product Manager, what skills are critical, and what makes you a standout unicorn PM Continue reading on Product Coalition ».

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Finance Apps: Benchmarks for Success in 2021

Alchemer Mobile

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147
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How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support ; you need to provide high-quality experiences, every time.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Minimum Viable Replacement: A New Framework for Retiring Old Systems

Mind the Product

Are you engaged in a digital transformation initiative, working to retire systems as part of a merger and integration project, or sunsetting a legacy product? Learning about a new concept, the Minimum Viable Replacement can prevent product managers from potentially wasting thousands of hours pursuing the wrong strategy for retiring and replacing existing systems.

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How to Really Write a Real Hypothesis

The Product Coalition

A hypothesis is not just busywork. Use this four-part framework if you really want to learn from experiments. Continue reading on Product Coalition ».

Framework 139
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Prioritization Beyond Algorithms

Mironov Consulting

Prioritization is an essential part of product management. We want it to be a mechanical process: pick a metric, estimate ROI for the entire backlog, then do whatever scores highest. But that very rarely works in practice.

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Product Managers Are Bringing Robots To McDonalds

The Accidental Product Manager

Soon you’ll be waited on by robots at McDonalds Image Credit: Mike Mozart. Pity the poor product managers at McDonalds! They work for one of the most successful fast food restaurants on the planet and so they are charged with finding ways to make their business grow bigger and grow faster all the time. McDonalds is already a fairly smooth flowing operation that has years of experience in what works well.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Practical tips when looking for a product role by Nick Charalambous

Mind the Product

In this ProductTank London talk, co-founder of recruitment consultants Few&Far Nick Charalambous runs through what makes a good product CV or resume, how to nail an interview, and the art of proactive searching. Few&Far (formerly Knowit) has worked with a range of businesses, including Tesco, JustEat, Transferwise and Typeform, and Nick has been recruiting in [.

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How to Manage Product Requests

The Product Coalition

Product teams, when an influential stakeholder starts a sentence with “I have an idea, we should <new thing>”, or “I need your team to build <new thing>”, this one is for you… Photo by Vale Zmeykov on Unsplash What are <new thing> product requests? For the purpose of this article, a <new thing> request refers to something the product team has been asked to do by a senior stakeholder and it requires considerable effort to action.

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Following “Radical Candor,” Kim Scott is Back with Another Incredible Framework for “Just Work”

First Round Review

"Radical Candor" bestselling author Kim Scott's superpower is outlining simple tactics and straightforward frameworks to put big amorphous ideas into practice. In her latest book, "Just Work," she applies that tactical lens to workplace injustice.

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Maybe Social Media Isn’t Making Teens Depressed, After All. And Here’s What Likely Is.

Nir Eyal

The post Maybe Social Media Isn’t Making Teens Depressed, After All. And Here’s What Likely Is. appeared first on Nir and Far.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Remote Research – Anna Lee Anda on The Product Experience

Mind the Product

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. She joined us on the podcast to talk [.] Read more » The post Remote Research – Anna Lee Anda on The Product Experience appeared first on Mind the Product.

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The 5 Most Trusted Mobile App Development Companies in Poland for 2021

The Product Coalition

Are you searching for the tech and design partner you can trust while building your mobile app together? This article may help you find the right company. Think of who does really spend 24/7 with you, all day and even night long? It’s likely your mobile device. We used to manage most of life on mobile phones and tablets using various applications. Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before.

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Follow Reddit in Feedly

Roy Madden

New Feature. Pull content from Reddit communities and searches directly into your Feeds. Reddit is “home of thousands of communities, endless conversations, and authentic human connection.” It can be an amazing resource for finding the best insights on topics and trends you care about. That’s why we’re excited to announce the new Reddit integration for Feedly!

Finance 107
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Under Pressure: Product’s Influence is Rising, but Job Satisfaction Suffers

ProductCraft

Digital transformation is hard work. It’s a seismic, high-stakes shift for any business, large or small—one that involves overhauling the way products are built and delivered, adopting new ways of thinking, and convincing people to buck old habits to try something new. No easy feat, for sure. With their unique blend of technical skill and. Read more » The post Under Pressure: Product’s Influence is Rising, but Job Satisfaction Suffers appeared first on ProductCraft by Pendo.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

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The Product Experience podcast: Your top 10 episodes

Mind the Product

So far, 2021 is turning out to be a pretty special year for The Product Experience podcast. Our 100th episode aired, we were shortlisted in the Publisher Podcast Awards, the pod even got a little facelift as part of our brand refresh. We think that’s all worth celebrating! So, with more than 100 episodes to [.] Read more » The post The Product Experience podcast: Your top 10 episodes appeared first on Mind the Product.

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How to Visualize the Time Spent by Your Team in Zoom Calls

The Product Coalition

In this article, we will show you how you can understand how much your team leverages Zoom, or spends time in meetings, in a couple of minutes. We will be using Airbyte (an open-source data integration platform) and Tableau (a business intelligence and analytics software) for this tutorial. Here is what we will cover: Step 1: Setting up data replication from Zoom to a PostgreSQL database using the Airbyte Zoom connector Step 2: Connecting the PostgreSQL database to Tableau Step 3: Creating chart

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What Is Information Architecture, Anyway? with Page Laubheimer of NN/g

UserInterviews

What is information architecture anyway? Page Laubheimer, certified IA nerd, explains how IA fits into UX work, IA careers, and what kind of research you need to create good IA.

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Why Outcome-Focused Product Teams Use MoAR to Prioritize

ProductCraft

When faced with hundreds of feature ideas and requests, prioritization can seem like an impossible task. How do you decide between customer needs and business goals? Not only is there that initial trade-off, but within each dimension of the puzzle there are additional trade-offs like different types of customers and multiple overarching goals. Product management.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!