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How to Create a Successful Customer Expansion Strategy? (+Best Practices)

Userpilot

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. Feature engagement analytics in Userpilot. Educate them about common expansion triggers, like growing team size.

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How to Create an Interactive Product Demo to Close Deals Faster

Userpilot

In fact, the 2024 Buyer Experience Report by 6sense found that a whopping 85% of buyers establish purchase requirements before even contacting sales. Analyze user data : Dive into your product analytics to understand how users interact with your product. Aim to identify areas where they struggle, drop off, or get confused.

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Generative AI and Its Approach to Design

UX Planet

In a recent project for an AI-powered educational app, we conducted extensive research to understand how teachers conceptualized intelligence in AI. Following Neves heuristics, I implemented what I call contextual education in my projectssmall, in-flow interventions that help calibrate user trust.

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How Onboarding Specialists Can Use Userpilot’s Email Feature to Drive Engagement

Userpilot

By analyzing feature adoption dashboards, you can measure the impact of your campaigns and iterate for better results. From duplicated messages to siloed reporting, a fragmented tech stack slows you down and breaks the very experience you’re trying to deliver. Ultimately, Userpilot helps you create a continuous feedback loop.

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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

The first strategy is we can let people opt in to customer interviews while they’re using our product or service. We see this already, almost every product embeds a Net Promoter Score (NPS) question or a CSAT question where we ask, How satisfied are you with the product? We don’t need to be in every bug report meeting.

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How Userpilot Resource Center Can Help You Streamline User Support

Userpilot

Moreover, by investing in Userpilots resource center, you not only reduce reliance on your support team but can also take full advantage of it through self-service and enhance the product experience. An in-app resource center is crucial to delivering a top-notch self-serve experience. Userpilot resource center analytics.

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SaaS Video Onboarding 101: How to Use Videos to Onboard Users

Userpilot

Embed a video in modals with Userpilot. Embed tutorial videos in your resource center for self-serve support Integrate videos to an in-app hub so that users can find answers when they need them. For example, Userpilot’s resource center enables you to embed videos that provide visualized assistance.