UX Planet

JANUARY 29, 2025

The purpose of this challenge was to design appealing empty state pages for an educational platform. Education application Empty screendesign Challenge Overview As a product designer at an educational platform , my task wasto: Design informative and engaging empty statepages. Explain the design decisions behind mychoices.

Education 52

Education Research Software User Testing Product Research 52

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers.

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Alchemer Mobile

NOVEMBER 22, 2024

In-app customer interactions Show a Love Dialog to gauge customer sentiment and determine follow-up actions Start a conversation in the Message Center based on a customer’s response to the Love Dialog or from a button in a Prompt Use an in-app icon to start a conversation in the Message Center Assign messages to team members to ensure follow-up (..)

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Product Talk

FEBRUARY 2, 2022

It’s hard to take a whole book or a six-week class and instantly download that into all my coworkers’ brains, so it’s been an education process as well, but every time I introduce a new piece of it, it seems to catch on really quickly, and their response is, ‘Oh right, this makes a lot of sense!’”. This isn’t always an easy or simple process.

Product Research 300

Product Research User Testing Engineering Testing 300

Product Innovation Educators

JANUARY 6, 2025

She has held executive roles leading product, design and operations across a variety of software companies and industries, including higher education, security and data enablement. Kimberly has also led sales, partner programs, managed services and customer success over the course of her career.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Intercom, Inc.

FEBRUARY 20, 2018

Contextual educational content. Having some of this material available in a help center for reference is great, and we definitely recommend it, but it’s not realistic to expect your new signups to go digging through your help center in order to educate themselves on your product. But messaging alone isn’t an onboarding strategy.

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Intercom – best chatbot tool for in-app messaging.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

The Product Guy

APRIL 9, 2020

Left alone, the brain automatically processes inputs from your internal and external environments and allows you (the speaker) to focus on the message and the receiver. and allowing the other person to educate you on their current state and any changes from the last time you met. Evolving your communication model.

Framework 473

Framework User Testing Product Research Weak Development Team 473

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. Continuously educate users to drive customer success Think of user education like tending a garden – it’s not a one-and-done deal. For example, can you host webinars to educate users about product updates and offer industry insights? The result?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Intercom, Inc.

JANUARY 20, 2021

At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. If you’re not helping to educate your customers, you’re giving your competitors a chance to fill in the gaps. These feedback loops are essential to producing quality educational content. Give the entire lesson.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Product Talk

JANUARY 24, 2024

As always, Tools of the Trade is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview.

Research Software 285

Research Software Feedback Software User Testing Customer Experience 285

Userpilot

APRIL 30, 2025

Retain users by educating them the right way and delivering the features they actually want. These spaces are built around shared interests, which means your message lands with a more receptive audience. Heres how Gymshark motivates its users by educating them with fitness tips. Create communities to engage mobile users.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

UX Studio

SEPTEMBER 23, 2024

Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. Moreover, based on our results, we collected what you need to know to build a good AI experience for educators. Looking ahead, educators should aim to find the right balance in using AI-driven solutions.

Research Software 88

Research Software Feedback Software Education Data Visualization 88

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Educate customers on new features.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Product Innovation Educators

JANUARY 9, 2023

This is a branding and messaging issue. Brand storytelling educates, entertains, and inspires your audience. Storytelling can help you understand what is and isn’t working—what messaging or features customers want to know more about. Storytelling amplifies that message and gets it across to more people.

Branding 256

Branding Data Visualization Magazine Customer Feedback 256

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Mind the Product

APRIL 30, 2020

If you ensure consistency in language, tone, and design throughout the interface, it’s easier for the consumer to focus on your main message, and you should eliminate unnecessary tasks to hold your audience’s attention. The notification also includes a link for more detailed instructions, so the message is concise and to the point.

Data Visualization 235

Data Visualization Customer Experience Product Management Product Manager 235

Intercom, Inc.

APRIL 29, 2020

We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. Our product education manager Phil Byrne – you might recognize him from our product onboarding ??–

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Product Talk

OCTOBER 2, 2024

As always, this post is intended for educational purposes and should not be considered an official Product Talk endorsement of the tool. Fun fact: A single HiveMQ broker can pump up to 1,000,000 messages per second—more than a half of global WhatsApp message traffic per second!

Feedback Software 267

Feedback Software Customer Experience Data Visualization User Testing 267

Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. And if you’re ready for a change, we should chat.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

JULY 30, 2020

Or perhaps you prompt them with an option to head to your message center to chat with a customer service representative. Message Center. A message center provides a two-way conversation channel to do just that. So now that you have all the tools in place to collect more mobile customer feedback more efficiently, now what?

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Forward thinking companies are starting to make service a part of their product, with messaging at the core. Messaging is the dominant app on mobile, driving consumer interest in this channel.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Intercom, Inc.

MAY 16, 2018

In the new world of SaaS, marketing should be involved at every stage of the funnel, from the first point of contact (your website) to the decision to purchase (the page users enter their credit card information), as well as ongoing product education (docs, demos, messages and webinars). Paul: “Educate is not a docs product”.

Product Marketing 223

Product Marketing Marketing Strategy Customer Experience 223

Intercom, Inc.

APRIL 23, 2019

That’s why we built Product Tours to assist with the job of user onboarding within your product, alongside our best-in-class in-app messaging and knowledge base products. Just keep in mind that onboarding at its core is a learning process, so use these well-known education techniques to teach users and build their confidence: 1.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Product Innovation Educators

FEBRUARY 14, 2022

I wondered how I could get a message about innovation across just by telling stories. Educate them in new thinking, and then develop the process together. I wondered how I could get a message about innovation across just by telling stories. Educate them in new thinking, and then develop the process together.

Workshop 244

Workshop Engineering Books Education 244

Intercom, Inc.

OCTOBER 27, 2020

Kristen Swanson is the Customer Experience Chief of Staff at Slack , the channel-based messaging platform designed to “make work simpler, more pleasant, and more productive.”. Even today, many months later, I’ll get a message every once in a while that says, ‘Hey, the customer that I helped reached out to me and they’re doing great.’”.

Customer Experience 179

Customer Experience Feedback Software User Friction User Testing 179

Intercom, Inc.

MARCH 14, 2018

Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. An example of this was enabling customers to capture an email and replace the standard conversational reply on outbound messages. We use tags to manage beta participants and send messages that are contextual to them being in the product.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages. Powering support at scale.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Intercom, Inc.

JUNE 26, 2019

One way to help define your talk is to decide how inspirational or educational you want it to be. In the tech industry, there’s a lot of educational talks, but don’t forget that there are other ways to give great talks. You can map this out on a grid, like so: The worst talks are neither educational nor inspirational.

Feedback Software 215

Feedback Software Education Presentation Events 215

Lenny Rachitsky

MARCH 6, 2025

Brought to you by: • Eppo —Run reliable, impactful experiments • Airtable ProductCentral —Launch to new heights with a unified system for product development • Sinch —Build messaging, email, and calling into your product — Ivan Zhao is the co-founder and CEO of Notion.

Feedback Software 114

Feedback Software User Testing Customer Feedback Vision 114

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

NOVEMBER 14, 2024

Educate them about common expansion triggers, like growing team size. Trigger upgrade messages contextually When you ask your customers to upgrade is almost as important as how you ask them. Loom is a company that has applied this principle to its in-app messaging.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

APRIL 16, 2025

For example, after an NPS survey , you can trigger an in-app message for promoters and encourage them to leave a public rating. In contrast, you want to shorten that time while educating your new mobile users. Defining your message audience in Userpilot. Defining your message audience in Userpilot.

Feedback Software 66

Feedback Software Analytic Tools User Testing Data Visualization 66

Intercom, Inc.

AUGUST 23, 2022

. “93% of customers are more likely to remain loyal to companies with excellent support” Your support experience is an opportunity to delight your customers – by better educating them and resolving their issues, you can improve the relationship they have with your brand.

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

Intercom, Inc.

OCTOBER 22, 2019

As you can see, at various points in the customer lifecycle, you should send different types of messages in different channels, all tailored to the customer’s behaviour. “Consider how best to deliver that message – whether it’s by email, in-app message or even with a Product Tour” Who are the different segments you want to reach?

Onboarding KPIs 200

Onboarding KPIs Customer Experience Messaging Framework 200

Product Innovation Educators

FEBRUARY 13, 2023

I was able to combine the education I got writing and telling stories with telling stories at theme parks, museums, and brand experiences around the world. This is where you internalize the message. I worked ten years at Laguna amusement park in Farmington, Utah, and then had a brief flirtation with journalism for about two years.

Customer Experience 292

Customer Experience Artificial Inteligence Feedback Software Data Visualization 292