Mind the Product

FEBRUARY 13, 2020

As a result, the team at Uniregistry decided to take a new approach to product validation in an attempt to avoid the same fate. Here’s how they used smoke tests to explore a new opportunity. Core team: Product Manager, Product Designer, and a Full-stack Developer (click to enlarge). The Approach.

Product Research 151

Product Research User Testing Analytic Tools Research Software 151

Userpilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. In this role, he drove the development of products that took eBay’s global e-commerce platform to new levels of success. Marty Cagan is a popular name in the product management world. Who is Marty Cagan?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Userpilot

JANUARY 16, 2024

Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. You also risk having web pages with confusing navigation, leading to a bad experience for visitors. Missing out on valuable feedback. Wasting time and money.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. Ethical frameworks for product development. The Black Mirror Test. Listen if you’d like to learn more about. Talk to us. Tweet at us!

Product Research 130

Product Research User Testing Testing Customer Experience 130

PMLesson's Ace the PM Interview

FEBRUARY 25, 2022

Creating a concise, specific, and relevant front end developer resume is key to landing your next job in tech. For front-end developers, it is important to craft your resume in a way that highlights your skills, experience and programming language knowledge. We created this guide for both junior and senior front-end developers.

Weak Development Team 52

Weak Development Team Development Certifications User Testing 52

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 223

Product Research Reporting Tools Feedback Software Customer Communications 223

Userpilot

JANUARY 27, 2022

Thus, it’s crucial to track your churn rate to develop strategies to improve engagement and reduce churn. Churn impacts SaaS companies in a number of ways, including the spread of bad reviews, reduction in the overall market, and poor brand image. Bad user experience. Bad customer support. Product price.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Lenny Rachitsky

APRIL 21, 2024

Brought to you by: • Paragon —Ship every SaaS integration your customers want • Lenny’s Talent Team —Hire the best product people. Mihika likens the role of a 0-to-1 team within a large company to that of Hestia in Greek mythology, who is the “keeper of the hearth.”

Vision 82

Vision Feedback Software Weak Development Team Customer Feedback 82

Userpilot

DECEMBER 8, 2022

Product failure is often attributed to poor UI/UX. Use customer feedback and requests to inform product development but not before you validate them. When launching a product , teams face a number of obstacles. SaaS startups fail due to poor product market fit. How to fix: test product-market fit and iterate.

Feedback Software 98

Feedback Software Research Software User Testing Analytic Tools 98

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. For me it is crucial to be part of the roadmap creation when developing the UX strategy. But how can you get research into this early stage?

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Userpilot

JUNE 20, 2022

Running A/B tests and making data-driven decisions is essential if you are passionate about enhancing your customer experience, boosting retention, and increasing revenue. But how do you run successful tests? You can test color changes or even the entire user interface. Don’t confuse usability testing with A/B testing.

User Testing 52

User Testing Product Research Feedback Software Testing 52

Modus Create

APRIL 5, 2022

The fundamental issue remains not considering security while developing software. . This post aims to answer the eternal questions: Why do developers omit security? What can be done to increase security awareness while developing code? Silos in Development and Security. Is there a cure for that state of mind?

Weak Development Team 52

Weak Development Team Software Review Development Systems Review 52

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. Consequently, it leads to higher user satisfaction, retention, and loyalty. User churn rate.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. The three most common challenges include: I have too many responsibilities. I don’t have enough time in my day.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

The Product Coalition

MAY 3, 2021

It helps you align with different team departments, better understand your customers , and find ways to step up your SaaS product. If you skip any of these phases, you risk not reaching the goals of your product release and underperforming. Are there enough people on your team to build the new product?

Product launches 124

Product launches Feedback Software Research Software User Testing 124

Intercom, Inc.

JULY 7, 2022

A former pediatric neurologist working for the New York City Board of Education before she turned to product design, Cat is passionate about making sure innovation is at everyone’s fingertips, and that’s why she co-founded Stark, a startup that provides tools and knowledge for businesses to design and build accessible products from day one.

Research Software 118

Research Software Product Research User Testing Weak Development Team 118

Userpilot

JULY 4, 2022

As UX is a crucial element, it’s important for you to know what results in a poor user experience. In comparison, a bad UX will add frustrations and make users abandon the product in no time. Run usability tests. They use a modal for educational purposes and an NPS survey. Let’s get started! How does it work?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Gainsight

DECEMBER 17, 2020

Growth teams manage reducing churn and improving retention. The onboarding process then continues with a series of touchpoints and communications whose primary objective is education, with the notion that if a user understands how to use a product or feature, they will engage with it more often and improve retention.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Weak Development Team 52

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Onboarding KPIs 123

Onboarding KPIs Customer Experience Weak Development Team User Testing 123

Userpilot

APRIL 2, 2020

That’s why it’s essential that you educate them in some way. You could even have your CS team manually teach every new user how to use your product. You could even have your CS team manually teach every new user how to use your product. In-app tutorials develop relationships.

Research Software 75

Research Software Education Customer Experience User Testing 75

Mind the Product

OCTOBER 30, 2018

These are mental models that you have considered, explored and tested. By gaining insight from your experiences, you can develop principles on which to base your leadership style. Your team will work out which are important to you so you need to have a good appreciation of them. Give Yourself and Others Time to Reflect.

Leadership 102

Leadership Customer Feedback Weak Development Team Reporting Tools 102

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

JANUARY 8, 2024

You can also implement A/B testing to see what resonates better with your audience. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. How Clearcalcs improved user activation with Userpilot.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Split

FEBRUARY 24, 2023

For developers, that requires constant pivots, faster response times, and a graceful recovery from failure. Still, against the enormous pressure to continually improve, the best software teams deliver the goods safely and on time. As it turns out, there’s an important set of metrics all software teams should use as their benchmark.

Research Software 94

Research Software Software Review Product Research User Testing 94

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 170

User Testing Weak Development Team Customer Experience Customer Feedback 170

Userpilot

MAY 18, 2023

UX and CX differ in target audiences, goals, tests, and metrics. Testings: UX testing focuses on evaluating the usability and efficiency of the product, while CX testing aims to assess overall customer satisfaction and identify strengths and weaknesses in customer workflows.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

The Product Coalition

FEBRUARY 10, 2022

A mobile live streaming app can be profitable when it’s accessed for sports broadcasts, TV channels, cybersports, education, and other categories in which live events are frequent. Is it worth developing a live streaming app? A development partner that functions well in a team environment will be the best fit for your project.

Feedback Software 143

Feedback Software User Testing Technical Review Data Visualization 143

Userpilot

NOVEMBER 24, 2022

Some of them are solved quickly by customer support while others involve the development of new functionality. A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Want to see how Userpilot helps teams manage customer requests? Book the demo !

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered! Time to adopt.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Research Software 97

Mixpanel

JANUARY 3, 2022

As data-driven product development continues to balloon in popularity, so does the need for accurate and sophisticated implementation of analytics tracking in software products. From the perspective of many engineering teams, product analytics is treated as a second-class citizen. Spearhead a slick analytics implementation.

Analytic Tools 59

Analytic Tools Data Visualization Engineering Weak Development Team 59

Userpilot

OCTOBER 1, 2022

As you develop your product and achieve product-market fit , you must consider the technology adoption curve , which divides users into five segments: innovators, early adopters, early majority, late majority, and laggards. Implement an in-app help center to provide educational resources and support to your users. Innovators.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

The Product Guy

APRIL 9, 2020

What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month? . Using existing behavioral and habit formation research, I developed and employed a simple and effective framework. Have you ever had to talk a difficult customer down from the ledge?

Framework 189

Framework User Testing Product Research Weak Development Team 189

The Product Coalition

OCTOBER 11, 2023

Developing a decentralized social media platform involves harnessing blockchain technology to create secure and transparent networks where users control their data. Launched by the Aave team in 2022, it’s a fully composable and decentralized social graph. Lens Protocol might be considered the urban planner of the digital countryside.

Weak Development Team 125

Weak Development Team Customer Experience User Testing Data Visualization 125

UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Market research for startup branding can be perceived as an unnecessary expense, especially when compared to product development or marketing activities that seem more directly linked to revenue generation.

Branding 88

Branding User Testing Product Research Data Visualization 88

Intercom, Inc.

AUGUST 11, 2020

For example, webcams with built-in facial detection sometimes don’t detect people with darker skin , because they were only tested on people with lighter skin. They equate “white” with “good” and “black” with “bad.”. This was going to be a team effort. finding teams or teammates that can best resolve an incident).

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289