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UX Research Process: A Step-By-Step Framework

Userpilot

To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. Use your product analytics tools or customer feedback to identify the relevant segments or user cohorts.

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Creating Customer Feedback Systems: A Step-By-Step Guide

Userpilot

TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Let’s dive in!

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Establishing a market-led culture with a Product Management framework

BrainMates

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Immediately after the course, the company invested in six months of organisational product coaching with myself, Brainmates’ New Zealand Product Coach , to help embed the new product mindset. What matters most?

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How we run project retrospectives at Intercom

Intercom, Inc.

We share feedback with each other all the time, not just for bi-annual or annual reviews. Actually, we’re not big on heavy processes at Intercom but we do put frameworks in place to help guide us and we’re always iterating on them. Building software is never a perfect process and that’s okay. Everyone is busy.

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Resurrected Users: Who Are They and How to Retain Them?

Userpilot

The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Who are resurrected users?

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How to Build a Conversion Path: Step-by-Step Process

Userpilot

’ To create my goals, I use the SMART framework. SMART goal-setting framework. build in-app experiences that increase product adoption and retention without coding). Embed videos. Consumer Trends report by Hubspot, around 47% of customers discover products by searching online. by the end of May 2024.’

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What can Non-Product People Learn From Product People?

Mind the Product

I’ve worked in B2B tech marketing for about eight years, as a product marketer for a large portfolio of niche software, and now as the marketing manager for Mind the Product’s growing collection of events and community-building initiatives. Just reviewing the good and bad is not enough. Embed Yourself in the Team.