Userpilot

FEBRUARY 29, 2024

Hotjar is a product analytics software best known for its heatmaps and session recording tools. Totango is a customer analytics software focused primarily on customer success and churn reduction. UXCam is a product analytics software optimized for mobile customer insights. Enterprise. Starts at Silver’s $199/month.)

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Cyber security and compliance, it turns out, is in demand. Start early. How does that feel?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. But building good enterprise systems is prone to failure, as author and product consultant Sam McAfee has recently pointed out. At Zalando, we changed this.

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Reporting Tools Systems Review Enterprise Technical Review 108

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  ”)  Building software is a complex intellectual team exercise, not simply reading specs or typing. 

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. What to do?

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

Intercom, Inc.

NOVEMBER 30, 2021

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile. It includes: Live chat.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

OCTOBER 19, 2022

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. When expiry isn’t available, tool owners review and baseline access quarterly. We supplement company-wide training with role-specific training for high risk groups like Customer Support and Engineering. “We

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Alchemer Mobile

AUGUST 25, 2020

According to this hiring trends report , the demand for senior-level PMs increased 51 percent over the last two years (compared to entry-level at ten percent and mid-level at 26 percent) with an overall jump of 32 percent in all PM-related roles. Due to rapidly-evolving technology, customers have high expectations for the products they use.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Userpilot

MARCH 7, 2024

These tools monitor user journeys and offer other visualization reports to help companies make informed decisions. Web analytics tools report important statistics on a website , such as where visitors came from, how long they stayed, and how they navigated the website. Engagement reports. Web analytics tools. Funnel analysis.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. What is SaaS customer onboarding software? Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Guy

AUGUST 1, 2019

A startup development team consisting of a product manager and two offshore engineers was facing major challenges in meeting client deliverable deadlines – repeatedly. Each major release deadline created a high pressure environment with engineers working overtime in the weeks prior in order to meet delivery dates. THE CHALLENGE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JUNE 9, 2022

Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. Userlane’s code-free digital adoption platform runs as an overlay on software applications. Userlane Reviews. out of 5 star reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. In the define stage, you are planning the MVP by sharing your vision with your engineering and product design counterparts. A day in the life of Kevin Wei, an enterprise product manager.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Mironov Consulting

MARCH 9, 2024

  Asking Engineering to size 250 things so we can choose 20 that show “high theoretical ROI” on our spreadsheet is a criminal waste of their time.)    Each submitter expects a deep dive on their item including customer interviews and engineering estimates and hard dates. 

User Testing 59

User Testing Reporting Tools Customer Experience Technical Review 59

Modus Create

FEBRUARY 16, 2022

The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report. 38% of large enterprises plan to spend over $1 million on digital initiatives in 2022.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

The Product Guy

FEBRUARY 27, 2018

We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To Well, before, product knew what was going on and engineering didn’t.” and one engineer in Iceland. And what can I do about it?

Engineering 100

Engineering Weak Development Team Technical Review Software Review 100

Userpilot

MARCH 5, 2024

Data visualization options : Does the tool provide clear and insightful visualizations and reports? Can you customize your dashboards and reports? Userpilot – the best user behavior analytics software for web apps Userpilot is a product growth and digital adoption platform for large and small enterprises.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

The Product Coalition

JULY 6, 2022

When the company or product is successful, it is due to their pioneering, faultless leadership, but when the ship starts to sink, it’s due to those dumb engineers that can’t get two lines of code out without hundreds of bugs. Engineers, designers, brand new client success reps…they had some really, really good ideas.

Data Visualization 106

Data Visualization Weak Development Team Technical Review Software Review 106

Intercom, Inc.

FEBRUARY 22, 2022

As we scale, we’re working with larger mid-market and enterprise customers with more complex needs and specifications. We’ve invested massively in compelling security assurance to foster and safeguard our customers’ trust in Intercom, evidenced by our SOC2 Type II and HIPAA attestation reports, and ISO27001 certification”.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Mixpanel

JULY 28, 2022

However, modern product analytics software has advanced to a point where “buying” can meet (or often exceed) business needs. Making good use of engineering resources. Building product analytics in-house can take away valuable engineering resources and time. In the long run, purchasing a software tool can prove cheaper.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

Userpilot

FEBRUARY 21, 2023

The majority of Heap's clients are large enterprises, like Uber or Salesforce. You need to install a snippet of tracking code at the top of your site and Heap does the rest. G2 reviewers give Heap an average score of 4.3, Customers praise Heap mostly for its easy and code-free set-up and intuitive user interface.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. But it can also mean helping customers get more value from a software product.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Product Talk

NOVEMBER 16, 2022

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. When I was at Meyer Sound, I was in a very central role between customers and engineers. It was a great fit.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Userpilot

NOVEMBER 30, 2021

It’s easy to use and doesn’t require coding skills. Userlane is also a DAP tool, unique due to its employee onboarding functionality. Userlane caters to enterprises and does not offer a free trial. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. User Analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

JULY 15, 2022

Research shows that shows that 82% of breaches last year were due to what’s known as the “human element” – hackers gaining access by deceiving people rather than finding weaknesses in code. Secure your teammate logins with 2FA, SSO, or SAML. Key takeaway: Strengthen your login security in Settings.

Data Visualization 118

Data Visualization User Testing Customer Feedback Software Review 118

Intercom, Inc.

DECEMBER 28, 2022

Announcing ‘The Intercom Customer Support Trends Report for 2022’. It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. Check out this year’s Customer Support Trends Report to see the top five trends transforming the customer service industry and how to capitalize on them.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

JULY 13, 2022

FullStory is used by enterprises and large organizations but the platform has a few shortcomings: Mobile integrations. FullStory.com seems to be more geared towards enterprise and larger organizations. In terms of reporting, UXCam’s drag and drop team dashboard is easy for non-technical team members to use.

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Modus Create

APRIL 27, 2020

In our experience, React is the most desired front end JavaScript framework for enterprises. Unlike many other frameworks, React is focused on a specific goal – view rendering – leaving software architects the flexibility to finely tailor the rest of the ecosystem. Allow yourself time to vet and review references.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. A Cision PR Newswire report projects the SaaS market to grow from $158.2 A Cision PR Newswire report projects the SaaS market to grow from $158.2 billion in 2020 to $307.3

Feedback Software 130

Feedback Software Research Software Reporting Tools User Testing 130

The Review by First Round

SEPTEMBER 9, 2021

Today’s episode is with Archana Agrawal, CMO of Airtable, a low-code platform for building collaborative apps. Archana joined Airtable last year after 7 years at Atlassian, where she eventually became the company’s Head of Enterprise and Cloud Marketing. She also sits on the board for MongoDB and Zendesk.

Data Visualization 40

Data Visualization Marketing Software Review Reporting Tools 40

Userpilot

DECEMBER 11, 2022

Choosing an analytics platform and building conversion analysis reports. For a SaaS product, a typical user journey map is a visual representation of every interaction a customer has with the company and software. Heatmap is a color-coded visual that helps you identify areas of high and low engagement in your product.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. He completed his MBA from UNC Kenan-Flagler (USA) and Engineering in Computer Science from BIT Mesra, India.

Reporting Tools 140

Reporting Tools Customer Experience Product Management Product Manager 140

Userpilot

JULY 29, 2021

The best part, they have built it code-free inside Userpilot: A resource center built in Userpilot for Postfity. #4 Userpilot , a customer engagement software tool puts all the elements above at your fingertips without writing any code or calling on your engineering team to implement them. Source: Userpilot.com.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

MARCH 11, 2024

Looking for an effective SaaS reporting tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your SaaS reporting needs. Looking for a Better Alternative for SaaS Reporting? Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. How to monitor online reviews? Reviewing G2 for customer reviews.

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Data Visualization Analytic Tools Research Software Feedback Software 103