Intercom, Inc.

AUGUST 28, 2020

During my experience as an Engineering Manager, I’ve learned a lot of lessons about how to build engaged teams (as well as how not to build them!). I was a stickler for doing things in certain ways and didn’t do enough to bring people along with my thinking, and I burned some trust with some of my engineers in doing so.

Engineering 222

Engineering Leadership Framework Product launches 222

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Userpilot

APRIL 22, 2024

How to effectively analyze product features: Define your objective. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Book a demo to see how Userpilot can transform your product analysis and help you drive growth. goal-setting framework helps.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Weak Development Team 104

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. Back in 2013, our head of engineering Darragh coined this mantra: Shipping is our heartbeat.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

The Product Coalition

JULY 17, 2022

If you’re looking to improve your team's work, a product management framework can be an excellent starting point. A framework is a set of guidelines or principles that can help guide your team’s decisions and provide a common understanding for all team members. Example of Applying DACI Framework 2. DACI What is it?

Framework 134

Framework Product Research User Testing Feedback Software 134

Intercom, Inc.

JUNE 2, 2021

To avoid this outcome, we apply a simple three-part framework before we start exploring solutions. By accounting for these differences at the beginning of each project, we can align on how to approach the solution. Our simple team alignment framework . How to rank. How to rank. How to rank. Investment .

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

The Product Guy

APRIL 9, 2020

There are a lot of articles today about how to build rapport but a quick Google search reveals that a lot of them are written in a listicle format where the ideas are either abstract and therefore too vague or situation-based and therefore not easily applicable. The framework. Test See how that initial test works in the actual meeting.

Framework 189

Framework User Testing Product Research Weak Development Team 189

Userpilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? How can you build one? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Your new feature validation framework should consist of at least 3 techniques.

User Testing 98

User Testing Product Research Framework Feedback Software 98

Product Talk

MARCH 20, 2024

March 25th: The What & Why of Continuous Discovery In this webinar, I’ll introduce participants to the continuous discovery framework I introduced in my book Continuous Discovery Habits. I’m hosting several free events over the next two weeks. I’d love for you to join one of them. Register here. Register here.

Product Research 238

Product Research Events User Testing Webinar 238

The Secret PM Handbook

MAY 5, 2017

In this post, I share a simple model or framework to answer this question. The first box in the Secret Product Management Framework. The Jobs To Be Done framework has a whole methodology for finding unmet needs of market segments. The Secret Product Management Framework. How to talk to your parents about what you do.

Framework 150

Framework User Testing Product Management Product Manager 150

Mixpanel

JANUARY 3, 2022

Engineers are always looking for ways to differentiate themselves. Here are four ways you can position yourself as the go-to engineer for everything product analytics—and simultaneously make yourself invaluable to both the product and engineering teams. Spearhead a slick analytics implementation. You’d be celebrated.

Analytic Tools 59

Analytic Tools Data Visualization Engineering Weak Development Team 59

Lenny Rachitsky

APRIL 16, 2024

But surprisingly, I’ve never seen a great framework for how to think about this work. Below, guest author Ken Rudin shares his home-grown ARIA framework. And in an economic environment where engineering budgets and projects are being cut, getting more impact from work that’s already been done is even more critical.

Onboarding KPIs 79

Onboarding KPIs Customer Experience Analytic Tools Data Visualization 79

Userpilot

FEBRUARY 9, 2022

Have a hard time choosing between product prioritization frameworks? As a product manager , deciding how to spend your time and resources can be difficult, especially as you are bombarded with meetings, feature requests, new customer data, shifting objectives , and more. Luckily, product prioritization frameworks exist for just that.

Framework 98

Framework Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. How to create an effective conversion path Ready to build a successful conversion path for your SaaS product? ’ To create my goals, I use the SMART framework.

Research Software 103

Research Software Feedback Software User Testing Reporting Tools 103

Userpilot

SEPTEMBER 10, 2022

What is a framework for problem-solving? And how can product managers use them to tackle the challenges they face? We also look at examples of different frameworks and the main steps in the problem-solving process. Many companies like Google use the CIRCLES framework for problem-solving. Problem-solving framework example.

Framework 98

Framework Feedback Software User Testing Research Software 98

PMLesson's Ace the PM Interview

MAY 22, 2021

Engineering manager interviews are some of the toughest in the tech industry. Unfortunately, engineering manager interviews can often be quite opaque - EM interview questions can range a wide spectrum, and it's usually unclear what good preparation looks like. Recruitment and Hiring How do you recruit great engineers?

Engineering 52

Engineering Weak Development Team Technical Review Research Software 52

Mind the Product

MARCH 3, 2020

In this ProductTank San Francisco talk, Rahul , CEO and Founder of Superhuman , shares with us a framework for determining product/market fit and optimizing until you achieve it. The process for the product/market fit engine Rahul devised includes conducting a survey, segmenting the data, analyzing, implementing changes and then tracking.

User Testing 123

User Testing Engineering Product Marketing Marketing 123

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Mind the Product

MARCH 21, 2019

If you want to seriously develop a product growth competency, how do you ensure success instead of just haphazardly launching new products and features? The post An 8-Step Framework for Product Growth by Sylvia Ng appeared first on Mind the Product. Growth should be a mindset. Develop a Multidisciplinary Team.

Framework 185

Framework Customer Experience User Testing Data Visualization 185

ProductPlan

SEPTEMBER 21, 2023

Since its humble beginnings in the 1970s, objectives and key results (OKRs) have emerged as a relatively universal goal-setting framework used by individuals, teams, and organizations of all sizes. Are you curious to see how ProductPlan’s end-to-end product management platform can support your organization’s OKRs?

Reporting Tools 97

Reporting Tools Technical Review User Testing Customer Experience 97

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Next, use a prioritization framework to rank the remaining items. The Value vs. Effort Framework.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Gainsight

OCTOBER 14, 2022

These six challenges are a framework for not only solving customer pain points, but also leading the customer to value as quickly as possible. This is Gainsight’s operationalizing outcomes framework. Value engineering through the lifecycle. This is how we need to be talking about it in Sales. Customer Experience .

User Friction 52

User Friction Engineering Customer Experience User Testing 52

The Product Coalition

FEBRUARY 23, 2024

Candidates are expected to engage with the question critically, asking clarifying questions, applying analytical frameworks, and building on their assumptions despite not being market experts on the topic at hand. These frameworks help organize your thoughts and demonstrate your ability to approach complex problems systematically.

Data Visualization 129

Data Visualization Analytic Tools Research Software Feedback Software 129

Userpilot

JANUARY 9, 2024

A step-by-step guide to the UX audit process There are no standardized steps on how to conduct a UX audit. Let's dive deeper into what these steps are and how to go about them. SMART goal-setting framework. Typically, you may have heard of the tool being used for marketing purposes and optimizing search engine rankings.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

OCTOBER 11, 2023

In this article, we're going to explain what a growth experiment is, how to create one, unpack how they're implemented, and how they can help you create sustainable growth over time. Once you've chosen your top priority experiments, it's time to design your growth experiment template or framework.

User Testing 106

User Testing Product Research Customer Experience Onboarding KPIs 106

Userpilot

OCTOBER 6, 2023

TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase. With a functional marketing funnel, you’ll not only attract a stream of qualified leads but also create a growth engine for your business.

B2B 106

B2B Analytic Tools Feedback Software Data Visualization 106

Sachin Rekhi

JANUARY 11, 2022

Video: How to Master Influencing Without Authority. Slides: How to Master Influencing Without Authority. Whether it's engineers or designers on their team, cross-functional partners, or executives, PMs must be able to effectively influence each of these stakeholders in order to launch world-class products for their customers.

Framework 87

Framework Engineering Product Management Product Manager 87

Mind the Product

JULY 27, 2020

In this ProductTank San Francisco talk, Head of Product at Confluence, Pratima Arora gives us a framework for making sure that our work has an impact on the overall business goals of the organization. The post How to Connect Your Product Work to Your Top Business Metrics, By Pratima Arora appeared first on Mind the Product.

Framework 143

Framework Engineering Product Management Product Manager 143

Userpilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. You’ll learn about: The Ethical Product Matrix and how to identify where your product falls. Lots more that Else will unveil.

Customer Experience 106

Customer Experience User Testing Customer Feedback Research Software 106

Johanna Rothman

MARCH 18, 2024

Remember, it does not matter whether your team is in R&D, Engineering, or IT. I don't see how you can say you're using a framework or method without reading the defining documents, but maybe that's me. These managers might not know how to ask for what they want, but that's what they want.) But that's a different post.)

Weak Development Team 81

Weak Development Team Certifications Agile Customer Experience 81

The Product Coalition

FEBRUARY 12, 2024

I struggled to figure out how to run the product review meeting effectively. As a result, the team struggled with how to prepare. You must articulate how delivering the roadmap will create value for the customer, the user, and the company. Did you complete design, engineering, and stakeholder reviews? Are they on board?

Technical Review 117

Technical Review User Testing Product Research Customer Feedback 117

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). The growth loop model helps determine how to reinvest the output of one cycle of the loop into the next cycle to get more user signs. Pirate metrics framework.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Userpilot

MARCH 26, 2024

Book a demo to understand how it can fit into your feature launch roadmap. This plan is followed by the product, engineering, marketing, and customer-facing teams , to make sure users have a seamless experience with new features. SMART goal-setting framework. What is a feature launch plan?

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

Book a demo to understand how it can fit into your feature launch roadmap. This plan is followed by the product, engineering, marketing, and customer-facing teams , to make sure users have a seamless experience with new features. SMART goal-setting framework. What is a feature launch plan?

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

Book a demo to understand how it can fit into your feature launch roadmap. This plan is followed by the product, engineering, marketing, and customer-facing teams , to make sure users have a seamless experience with new features. SMART goal-setting framework. What is a feature launch plan?

User Testing 52

User Testing Feedback Software Product Research Research Software 52