The Product Coalition

SEPTEMBER 15, 2019

For new product managers or in startups with newly formed product teams, the building roadmap is their first kick at having the influence of the company direction. I have had a fair share of experience working at enterprise and startup level companies. So what can you do?

Framework 61

Framework Product Research User Testing Product Management 61

Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. TL;DR An over-engineered product is more complex than it should be and it solves problems that don’t exist. Low feature adoption is one of the symptoms of over-engineering. Book the demo!

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Sachin Rekhi

MAY 7, 2022

The Lean Startup methodology, first described in 2008 by Eric Ries, has taken the startup world by storm. His 2011 book, The Lean Startup , has become a New York Times best seller, selling millions of copies to aspirational entrepreneurs. A bad plan is better than no plan." Origin of Lean Thinking. Plans Matter.

Weak Development Team 112

Weak Development Team Reporting Tools Advertising Startups 112

Intercom, Inc.

SEPTEMBER 10, 2020

As an engineer by training, in pressure situations he tends to “lean to the quant.” It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . A data-driven framework for scaling.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Data Visualization 226

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Cyber security and compliance, it turns out, is in demand. Less than a year later, Drata was launched.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Do they indicate any issues with their current approach?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

FEBRUARY 18, 2020

It’s one of those facts of startup life that is easy to overlook, but the success and growth of companies can be deeply intertwined with the technology they use in their stack, and I’d like to explain how that has been the case with Intercom and Ember. Then we have our engineering principles.

Construction 221

Construction Engineering Framework Weak Development Team 221

Modus Create

APRIL 5, 2021

Little would my professor know that three years later I’d build and publish an iOS application on the App Store and would be interning as a Front End Engineer at Modus Create. Joining the Modus Create Team. In other words, making big decisions and not knowing how technology works is bad for business. My College Experience.

Software Engineering 91

Software Engineering Software Review Engineering Technical Review 91

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. While FullStory works for mobile apps, the web/mobile hybrid platform doesn’t cover every framework, particularly with non-native tech stacks (e.g.

Data Visualization 113

Data Visualization Analytic Tools Feedback Software Reporting Tools 113

The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. In the world of startups, there’s a truism that 9 out of 10 companies fail. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. It seems so simple!

User Testing 138

User Testing Product Research Research Software Customer Experience 138

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). Understanding the growth loops framework. How the growth loop framework works. The growth loop framework consists of three parts – input, action, and output.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Bain Public

MARCH 21, 2020

Montreal is rife with burgeoning startups and midsized tech firms. A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. It’s tough stuff.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Unfortunately, product leadership culture can get a little messy.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Bain Public

DECEMBER 14, 2021

How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams. It explores the fundamental causes of organizational politics and team failure.

Books 52

Books Research Software Product Research Reporting Tools 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Mind the Product

FEBRUARY 5, 2018

But many product leaders at the roundtable reported that their teams struggle to make decisions when they feel the data is either inconclusive or not available in sufficient quantities. We discussed a number of coaching and development opportunities associated with this difficulty. Open discussion is the best way to explore this.

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Weak Development Team Leadership Data Visualization Customer Experience 78

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. Partnering up with adjacent teams to improve continuous discovery.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Know your own systems. Track and reduce access to data that is not needed.

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Weak Development Team Systems Review Data Visualization User Testing 220

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote. Iterate, iterate, iterate.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Product Innovation Educators

JANUARY 10, 2022

I learned from these product diseases and developed an intuition after really hard lessons. Two colleagues and I built a framework that translated our intuition into steps for building world-changing products systematically. A vision with this level of detail gives teams enough direction to make decisions.

User Testing 90

User Testing Product Management Product Manager Vision 90

The Product Coalition

MARCH 18, 2018

If you work in a product team or in a digital business, you’ve probably heard a lot about this topic, or might even have lost some sleeping nights due to the lack of it in your daily basis. I think that there is no doubt whether designers and product team should work together and if both of them are essential to achieving great results.

Weak Development Team 60

Weak Development Team Onboarding KPIs Research Software Product Research 60

Product Innovation Educators

JULY 11, 2016

When established companies decide they need to be more innovative, they often talk in terms of acting more like a startup. But acting like a startup is much more challenging in reality, especially for larger organizations. Instead, established companies can partner with startups. Here’s where startups come in.

Startups 49

Startups User Testing Product Management Product Manager 49

PMLesson's Ace the PM Interview

MARCH 2, 2022

Google Product Manager Interview Guide Google Engineering Manager Interview Guide Google Software Engineering Interview Guide Google APM Interview Guide Google Technical Program Manager Interview Guide Google Product Marketing Manager Interview Guide Does Google Ask Behavioral Interview Questions? Leadership. What were you working on?

Weak Development Team 52

Weak Development Team Technical Review User Testing Feedback Software 52

Department of Product

OCTOBER 23, 2022

Product Principles – Examples for Product Managers Make decision making easier with inspiration from top product companies Product principles are used by product teams to help guide decision making. Principles can help guide both strategic decisions and tactical decisions.

Research Software 52

Research Software Product Research Product Management Product Manager 52

bpma ProductHub

OCTOBER 16, 2016

Currently at Pragmatic Marketing, Paul helps companies build product teams by teaching their managers and marketers how to become market-driven. Most companies and product teams have to find the right balance between investing in the new and supporting existing products. On Innovation vs. Execution in Product Management.

Reporting Tools 150

Reporting Tools Research Software Analytic Tools User Testing 150

PMLesson's Ace the PM Interview

JULY 1, 2020

Learn a framework for quickly pitching a new product idea, and enhance your career! When I interview a product manager to work in my team, I want to know that they understand the whole of the product cycle - how to make it happen, from concept to rollout and beyond, and most importantly what will make it successful. Pain points 2.

Vision 72

Vision User Friction Product Management Product Manager 72

Intercom, Inc.

MAY 3, 2018

She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. ” Michelle: I know.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Mind the Product

FEBRUARY 15, 2018

Much has been written about the process of creating product roadmaps, not least the six great articles written by my own team. I believe the actions of a product leader all too often are the root cause of a “bad” roadmap. I would define a good roadmap as one that the team understands and feels ownership over.

Roadmap 168

Roadmap Weak Development Team Leadership Research Software 168

PMLesson's Ace the PM Interview

FEBRUARY 18, 2019

They also need sufficient technical knowledge for the product they are building and, generally, should be at least familiar with Lean methodology and Agile development. User interviews, surveys, and usability tests inform persona development, influence ideation, and help measure success. Are they engineers? MBA consultant-types?

Product Research 40

Product Research User Testing Weak Development Team Product Management 40

PMLesson's Ace the PM Interview

FEBRUARY 18, 2019

They also need sufficient technical knowledge for the product they are building and, generally, should be at least familiar with Lean methodology and Agile development. User interviews, surveys, and usability tests inform persona development, influence ideation, and help measure success. Are they engineers? MBA consultant-types?

Product Research 40

Product Research User Testing Weak Development Team Product Management 40

PMLesson's Ace the PM Interview

MAY 12, 2022

As a result, you’ll need to demonstrate not only high-level product thinking and prioritization, but also showcase your strengths and familiarity with visual design, user research, and cross-team collaboration. Startups and big companies alike use these interview steps to assess UX designer candidates.

UX 52

UX Research Software Technical Review Onboarding KPIs 52

Roadmunk

SEPTEMBER 21, 2017

Throughout my career as both a product manager and startup founder, there’s been one severely underrated skill I credit for much of my success—and that’s reading. I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader. Let’s get to it.

Article 81

Article User Testing Product Research Technical Review 81

Modus Create

JANUARY 12, 2021

So let’s dive into some old and new methodologies that companies use to implement, develop and balance the three pillars. Each methodology has strengths and weaknesses, and since implementations can vary widely, it’s useful to understand how and when to apply elements of each. Lean Startup.

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

Amplitude

NOVEMBER 16, 2018

work by helping startups launch with services for equity as well as small investments. That meant we had plenty of money to run experiments and invest in high-quality work, as well as in developing the next generation of creative talent. It offers this “Creative Capital” rather than venture capital in return for equity.

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Weak Development Team Data Visualization Consulting Startups 65

The Product Coalition

JULY 10, 2019

Due to this increased communication overhead, we needed to re-think how we could improve communication, product workflows and handover documentation across our ever expanding teams. Taking onboard our product principles, I created a template that would work for our Product Managers and our remote development teams. Side note: ??Drift

Document 60

Document User Testing Technical Review Customer Feedback 60

PMLesson's Ace the PM Interview

SEPTEMBER 24, 2019

that demonstrate you’re desire to be involved in the space and to keep abreast of developments in the space. For instance, if I were to interview at a mental health startup, my pitch would be: "Hey, I'm a former product manager at Google, where I used to work on Google Search and Android Wear. Be authentic. Get experience.

Product Management 64

Product Management Product Manager Weak Development Team Management 64