The Product HQ

MAY 10, 2024

This guide shows you how to prepare for a career in AI product management. Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. AI product managers share several responsibilities and functions with technical product managers.

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Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. Unblock bottlenecks?

Engineering 204

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PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

Software Engineering 52

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Userpilot

NOVEMBER 27, 2023

Having to write progress reports may seem like a nuisance with all the other things you have to do, but they’re essential to ensure smooth project delivery. TL;DR Progress reports provide information about the status of the project: the work completed, work still to be done, and potential challenges.

Data Visualization 105

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The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever.

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Reporting Tools Software Developers Software Development Feedback Software 128

Userpilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. How to collect market research data?

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PMLesson's Ace the PM Interview

MAY 16, 2022

This article is part of our series on Security Engineering. If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. It is currently one of the most in-demand tech positions. In this article, you'll learn: What Is a Security Engineer?

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Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. Put it all together in a shareable UX audit report. There are several UX audit tools to consider when looking for options. A step-by-step guide to the UX audit process There are no standardized steps on how to conduct a UX audit.

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Analytic Tools Data Visualization Feedback Software Research Software 105

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. At Zalando, we changed this.

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PMLesson's Ace the PM Interview

JUNE 19, 2022

You will need extensive technical experience to qualify for most professional cloud architect positions. So, how do you become a cloud architect then? A cloud architect is technically a subset of a solutions architect roles responsible for designing and implementing technical solutions to an organization's business problems.

Reporting Tools 52

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Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

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Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

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Weak Development Team Software Review Systems Review Technical Review 129

Centercode

MARCH 4, 2021

Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. And it’s as helpful to smart tech shoppers as it is potentially nerve-racking to smart tech makers. How do customers see the product?

User Testing 81

User Testing Reporting Tools Data Visualization Product Research 81

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. We have a wide range of user types, from marketers to engineers to product managers and more. How does it work?

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Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. The objective of RCA is to discover what caused a particular problem, why it happened, and how to prevent it from happening again.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Amplitude

MARCH 4, 2021

The most common majors we see are business (23%), computer science/engineering (15%), social sciences (15%), other engineering (12%), and humanities (10%). The fact that humanities and social sciences are common majors busts the myth that you have to have a highly technical background to go into product management.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Technical Review 98

ProductPlan

SEPTEMBER 21, 2023

While there is no one-size-fits-all solution to effective OKRs, best practices, and frameworks can help your organization balance big bets versus short-term wins. The consequences of ineffective OKRs can lead your organization to lackluster performance, misaligned goals, and employee dissatisfaction. Objectives are clearly defined goals.

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Reporting Tools Technical Review User Testing Customer Experience 92

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. Userpilot is a product growth platform. How to create an effective conversion path Ready to build a successful conversion path for your SaaS product? no technical skills).

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Roy Madden

APRIL 4, 2022

The core of Feedly for Market Intelligence is an AI engine, called Leo, that automatically gathers, analyzes, and prioritizes intelligence from millions of sources in real-time. Before we look at those four examples, let’s start with a short overview of how Leo works. Meet Leo, Feedly’s AI Engine.

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Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. What is SaaS customer onboarding software? Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. Scroll below to learn how we did it and what we learned. Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. Why we built a new service desk. Service management easily tops the list of essential IT functions.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Usersnap

APRIL 29, 2023

Breaking-edge technology usually feels like something that requires advanced technical knowledge. Professionals all over the world have been discovering how it can make their lives easier, as a tool for brainstorming, analyzing, generating content & increasing their efficiency. Let’s get started!

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

UserVoice

MARCH 7, 2017

Let’s take a look at which groups are the most influential and how to handle their input. We recently published a report on The Influence of Feedback on the Product Development Process , based on findings from a survey of 200 people in product roles of varying seniority at a range of organizations. Leveraging CRM as a data source.

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The Product HQ

MAY 10, 2024

Here is a process on how to become a data product manager: 1. You need to reach out to your current employer and see how to enrich your job by increasing the skill variety of your choice. How to do it? They work with data scientists, data and market research teams, and data engineers. The more you study, the better.

Data Visualization 52

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Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. So, how can you overcome miscommunication and improve efficiency? Top 4 Struggles for Customer Service Teams.

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Reporting Tools Feedback Software User Testing Customer Feedback 76

Product Talk

NOVEMBER 16, 2022

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. When I was at Meyer Sound, I was in a very central role between customers and engineers. It was a great fit.

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Feedback Software Reporting Tools Product Research User Testing 130

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

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Research Software Feedback Software Analytic Tools Reporting Tools 60

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Hard Skills Required for the Role.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. We also spoke directly to support leaders to understand how they’ve responded to the effects of COVID-19. The increased volume is affecting businesses of all types.

Customer Experience 217

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Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. Web Developer.

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Userpilot

SEPTEMBER 22, 2021

Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. What are engagement tools?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. How to build trust through UX design? With this in mind, how can we build trust through UX design?

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Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And that’s where people like Adam Markowitz come in. Less than a year later, Drata was launched.

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Reporting Tools Data Visualization Software Review Technical Review 211

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. Since product teams face new challenges, product leaders need to ponder how to evolve teams and support individuals across product organizations.

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Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Product Talk

FEBRUARY 28, 2024

They weren’t sure how to show their work and bring their stakeholders along with them. Kelsey oversaw three product squads and reported to the VP of Product, David Krell. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. But Kelsey kept iterating.

Product Research 240

Product Research Onboarding KPIs Feedback Software User Testing 240

Centercode

JULY 29, 2020

This dramatic uptick in tester participation leads to more features reviewed, more efficient engineering processes, and higher beta program ROI. Alongside two decades of best practices are vetted processes, consistent communication tactics, and the Centercode Platform’s one-of-a-kind automation. More features reviewed.

Feedback Software 94

Feedback Software Reporting Tools Product Research Research Software 94

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

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