Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. But building good enterprise systems is prone to failure, as author and product consultant Sam McAfee has recently pointed out. At Zalando, we changed this.

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Split

MARCH 10, 2023

Believe it or not, this is also true of software architecture. Engineers love to crank out code. Why Care About Software Architecture? The Agile Manifesto starts with, and is fairly well summarized with the following sentence: We are uncovering better ways of developing software by doing it and helping others do it.

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Userpilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. Event tracking. Event tracking in Userpilot. Enterprise.

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Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Userpilot survey template library includes industry-standard surveys like NPS.

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Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

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Userpilot

JUNE 9, 2022

Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. Userlane’s code-free digital adoption platform runs as an overlay on software applications. Userlane Reviews. out of 5 star reviews.

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Userpilot

APRIL 22, 2024

Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free. For instance, you can use a welcome survey to gather information such as the user’s industry, their role within their organization, or their main motivation for using your product.

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Analytic Tools Feedback Software Research Software Customer Experience 99

eG Innovations

MARCH 9, 2023

Linux’s history is synonymous with and deeply entwinned with that of HPC (High Performance Computing) and today, in many industries there are Linux based frameworks and key applications that remain available for Linux only, often for the most demanding graphical and / or computational use cases. eG Enterprise v7.2

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Mind the Product

MARCH 23, 2017

We’re delighted to announce our first three speakers, who will share their unique insights on building products in SaaS, how to be more creative and innovative, and how to change enterprise culture; Tickets are on sale now! The post Innovation, SaaS, and Enterprise: Announcing the First Three Speakers for #mtpcon London!

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UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

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Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

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Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Analyzing customer service data to identify common issues and queries among new users.

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PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. To add some color to this picture, two product managers from different fields–an enterprise PM from IBM and a consumer PM from Google–share a typical day in their lives. Here's a snapshot of my day.

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The Product Coalition

JULY 13, 2020

Product analytics tools measure and summarize user interactions of software applications. Industry-standard capabilities of a product analytics tool are the abilities to capture events and user journeys. Advanced product analytics tools automatically capture all interactions that users take without the need for an event setup.

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Userpilot

OCTOBER 31, 2023

While annual plans aren’t an excuse to create a poor product experience, they can keep users from leaving due to more minor bugs or inconveniences (giving you time to fix the issue). Discounts also motivate customers to finalize their purchases because they feel like they’re getting a good deal.

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Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

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Userpilot

SEPTEMBER 25, 2023

It’s a popular strategy in the enterprise software space. It’s an approach that is often preferred when selling software to larger enterprises. Influencer partnerships – collaboration with industry influencers or thought leaders to leverage their audience and credibility. No companies are 100% PLG.

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Userpilot

DECEMBER 21, 2022

Although the ratio varies by industry, SaaS businesses target a 3:1 LTV: CAC ratio. Although a good average NPS varies depending on the industry, a good NPS for SaaS businesses is around 41. A 3:1 CLV: CAC ratio is considered the SaaS industry standard. A good average customer retention rate in the SaaS industry is 92-97%.

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ProductPlan

OCTOBER 1, 2020

We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). Product leaders can’t spend all their time globetrotting from one event to the next. The 2020 edition is a virtual, one-day event. Unplugging can be hard.

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Research Software Onboarding KPIs Technical Review Agile 86

The Product Coalition

JULY 13, 2022

FullStory is used by enterprises and large organizations but the platform has a few shortcomings: Mobile integrations. FullStory.com seems to be more geared towards enterprise and larger organizations. 5 Cost: Free for up to 10 million monthly events and core analytics features. Users say their website pricing is a bit opaque.

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Gainsight

JUNE 4, 2020

As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective way to keep the cash flow going. With PX, we have our javascript code embedded in SaaS applications and thus get to witness every user’s clicks and actions, anonymously, across a healthy set of cloud applications.

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Analytic Tools Customer Experience Customer Feedback Software Review 52

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Documentation should be contextually relevant: it depends on what your software does, what problems you’re trying to solve, and the needs of your audience.

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Mind the Product

APRIL 28, 2020

Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Lily also founded ProductTank in Bristol, the Product Managers’ meetup with regular events and talks on Product now with 800+ members and growing. and at conferences across the US and Europe.

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Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. In a recent MIT Review article and Business Lab podcast, it was proudly announced that “A customer-centric approach is key in a post-pandemic world.” Launching Customer Success.

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Iteratively Blog

MARCH 15, 2020

It provides the latest thinking on big data, analytics, and their implications for the enterprise from a range of experts across various industries. A large part of the reason is due to the fact that not everything is measurable. 4 IBM Think Digital Event Experience. Development. It’s recorded once a week. ?

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Userpilot

FEBRUARY 9, 2022

And in an industry in which Day One churn rates frequently exceed 70%, there’s a very good chance that your user onboarding experience could stand to be improved. Build your new user onboarding experience flows with Userpilot, a no-code product adoption tool. Say your product is project management software.

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Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Gainsight

JANUARY 12, 2021

Read on to see how she thinks about scaling enterprise products and customer success for small to midsize companies, including some that are just starting to sell products online for the first time. Marissa: The growth in our subscription business creates an opportunity for more SMB companies to harness the power of enterprise products.

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Userpilot

OCTOBER 4, 2022

The customer journey has become a multi-channel, multi-stage event. Since then, it has evolved into a widely accepted industry standard, and many product managers now utilize it to gauge how well users are responding to their technologies (also known as perceived usability). How much time do users spend on your app?

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Analytic Tools Research Software Feedback Software Data Visualization 105

BrainMates

DECEMBER 7, 2021

They were joined by Brainmates and SustainDigital who co-hosted the event. These roundtable events occur annually at a minimum. Data from the Australian Financial Review suggests that the cost of replacing a star performer can be two to three times the outgoing worker’s annual salary.

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Software Review Technical Review Systems Review Customer Experience 52

The Product Coalition

JANUARY 12, 2023

Digital transformation is an ongoing process, not a one-time event, as companies must continually evaluate their operations and processes to find ways to incorporate the latest digital tools. Cloud services are software or web-based applications that can be accessed and used on any device with an internet connection.

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TIBCO - Thought Leadership

SEPTEMBER 7, 2020

This year’s event is about sustainable innovation and using data to find the next breakthrough for your most pressing business challenges. Choose from several registration options, including a no-cost package, for an event that works best for you. Choose a Messaging System for a Truly Digital Enterprise . Click To Tweet.

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Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. An enterprise plan is also available.

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Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

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Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. The teams she coaches are from both early-stage startups and multinational enterprises in different industries. You can read her writing on ProductTalk.org. out of 5 stars.

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Userpilot

JUNE 2, 2022

B2B SaaS stands for businesses that provide cloud-based software solutions to other businesses. B2B SaaS involves businesses that provide cloud-based software solutions to other businesses. SaaS businesses are facing increasing competition, which emphasizes how critical growth is compared to other industries. What is B2B SaaS?

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Pragmatic Marketing

JANUARY 10, 2017

The topic of customer advisory board (CAB) meeting agendas is a popular one at our training events and at other CAB industry events we attend. In addition, a nice social event after the first day of the meeting, will further deepen personal contacts, and establish on-going relationships after the meeting concludes.

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The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Vikas has over 15 years of experience in Telecom/IT industry with over 10 years in the field of Product Management.

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