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Managing high availability at Intercom

Intercom, Inc.

This is why our customers – from small startups to massive, complex enterprises – put their trust in us. We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. We build strong technical foundations. Here’s how we do it.

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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

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How we ensure the highest standards of data privacy and compliance within Intercom

Intercom, Inc.

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

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Staff Product Manager vs Senior Product Manager – Which Role is Right for You?

The Product Manager Coach Blog

In this article, I will review the differences between the Staff Product Manager and the Senior Product Manager roles, helping you gain clarity and make an informed decision about your career path. They are crucial in crafting policies and frameworks that shape the organization’s approach to product development.

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Why Do Most Startups Struggle to Scale?

Modus Create

Relentless pursuit of growth can also lead to overlooking other strategic aspects of business such as technical debt. This can jeopardize their growth because no one is immune to disruption in today’s age, least of all technology companies. That’s why DevSecOps has emerged as a popular philosophy among proactive tech companies.

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Continuous Improvement: How It’s Important for Software Developers

The Product Coalition

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Enterprises use continuous improvement in software development or data automation solutions.

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How Does Product Management Give you the Best Chance of a Successful Digital Transformation?

Mind the Product

Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. Gartner says : “Digital business transformation is the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model”.