Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

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Weak Development Team Software Review Systems Review Technical Review 129

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. Why we built a new service desk. Service management easily tops the list of essential IT functions. Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

UX Planet

JANUARY 18, 2024

This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. The importance of UX research for enterprise customers and B2B companies cannot be overstated, particularly for mature SaaS providers and startups. What is UX Research in Design? Why Is UX Research Important?

Data Visualization 76

Data Visualization User Testing Research Software Product Research 76

TIBCO - Thought Leadership

APRIL 9, 2019

Innovative technology is the solution. But technology is also a challenge, as too many tools are inefficient and too few tools are incomplete. As an example, TIBCO ® Data Virtualization is pre-integrated with TIBCO’s flagship BI tool, Spotfire ® , but it also works well with Tableau and Microsoft Power BI.

Reporting Tools 51

Reporting Tools Analytic Tools Data Visualization Technical Review 51

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? Why Do Help Centers matter in Customer Service? Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

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Analytic Tools Research Software Feedback Software Data Visualization 105

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. To add some color to this picture, two product managers from different fields–an enterprise PM from IBM and a consumer PM from Google–share a typical day in their lives. Here's a snapshot of my day.

User Testing 52

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Modus Create

APRIL 27, 2020

In our experience, React is the most desired front end JavaScript framework for enterprises. Unlike many other frameworks, React is focused on a specific goal – view rendering – leaving software architects the flexibility to finely tailor the rest of the ecosystem. Allow yourself time to vet and review references.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

eG Innovations

FEBRUARY 25, 2019

There are many components both datacenter-side and client-side which must be optimally performing together to deliver a consistent and performing virtualized apps and desktops solution. We encourage you to save and regularly reference this Citrix troubleshooting guide for any issue you may encounter. Citrix Troubleshooting.

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Modus Create

JUNE 30, 2021

Emerging technologies, prioritization of workforce culture, and the need for shorter, more cost-effective engagements are making legacy consulting models obsolete. As a result, boutique consulting firms that specialize in technology are experiencing rapid growth. Enterprises Will Embrace Open Source Projects.

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eG Innovations

DECEMBER 9, 2021

How a full stack monitoring solution helped our enterprise customer pinpoint the cause of slowness in AWS Cloud. You need a modern AI-powered full stack monitoring solution to find the needle in the multi-layered haystack that is the cloud. Our customer is a mid-sized business that offers SaaS services to clients.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Software Review 52

eG Innovations

JULY 10, 2020

But when users are impacted due to, say, slow logons, session disconnects, slow screen refresh, etc., User experience monitoring is essential so you can see what experience your users are getting when they access the Citrix service. eG Enterprise uses agents deployed on virtual app servers and desktops to track real user activity.

Customer Experience 52

Customer Experience User Experience Customer Feedback Data Visualization 52

Usersnap

AUGUST 20, 2021

You can collect customer feedback in a variety of ways: Messenger tools Social media Email. You can easily write out a generic understanding of what you see in your customer feedback software. That’s why we recommend proper tools that help you receive specific and actionable insights. Better products and services.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

eG Innovations

JUNE 19, 2020

While CPU and memory monitoring are no doubt important, as server operating systems have evolved, it is important to track several other performance indicators about server operating systems that can be indicative of performance bottlenecks. Uptime is the amount of time for which a system has been up and operational.

Systems Review 52

Systems Review Reporting Tools Software Review Data Visualization 52

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

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Product Management Product Manager Reporting Tools Technical Review 120

eG Innovations

NOVEMBER 30, 2021

HDX Optimization for Teams allows you to deliver 720p high-definition video calls at 30fps through your Virtual Apps and Desktops solution. The optimized solution can be thought of as splitting the Teams client into two, with the user interface living inside of the VDA and the media rendering/engine running on the endpoint.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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Analytic Tools Feedback Software Reporting Tools Education 98

Under 10 Consulting

DECEMBER 28, 2019

Review the corporate pitch. Perhaps the fastest way to get up to speed on your company and its role in the industry is to review the product and corporate slide decks. Take time to review the latest thinking in your industry. Review them all. Review the product roadmap. Evaluate existing processes and systems.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

The Product Coalition

SEPTEMBER 10, 2021

How to Choose the Perfect Tool for Your Project It used to be that when developers needed something translated, they had to send the translator an Excel file to work with?—?not Later, translators began working with CAT (computer-assisted translation) tools, such as Trados or MemoQ, which was a big step forward. not exactly convenient.

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Reporting Tools Systems Review Agile Customer Experience 112

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

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The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. Remember that we are still in the nascent stages of generative AI technology.

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Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

eG Innovations

JUNE 28, 2022

In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students. A reporting or analytics tool. What is Moodle?

Reporting Tools 52

Reporting Tools Data Visualization Education Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous of HelpHero alternatives, it can be challenging to make a final decision.

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Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

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Feedback Software Analytic Tools Research Software User Testing 98

eG Innovations

NOVEMBER 29, 2021

Software Tools that Managed Service Providers (MSPs) Need. eG Innovations is an end-to-end performance monitoring solution provider with a dedicated MSP solution and an MSP partner program to allow MSPs to use our functionality to provide value-added premium services. 4 Documentation tools for MSPs.

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Reporting Tools Data Visualization Software Review Systems Review 52

The Product Guy

NOVEMBER 1, 2019

I had gotten great reviews at my last job, I thought I was a pretty good PM. What to document usually falls into several buckets: plans, execution, and references. Plans and references tend to happen more at larger companies than startups. We reviewed the Kanban board every week as a team. Did this mean I was a bad PM?

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Document Technical Review Customer Experience Startups 60

eG Innovations

AUGUST 25, 2022

Alerting is a responsive action triggered by a change in conditions within the system being monitored. If your monitoring tools are intended to ensure high availability and performance, rather than retrospective passive analysis of metrics – you need very good proactive alerting. This is commonly referred to as ‘noise’.

Reporting Tools 52

Reporting Tools White Paper Data Visualization Software Review 52

eG Innovations

JULY 30, 2021

As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics. Proactively learn about issues that may affect service delivery down the line. 6 Metric aggregation and service quality indicators.

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Reporting Tools Analytic Tools Data Visualization Enterprise 59

eG Innovations

SEPTEMBER 19, 2019

For those who have been working in networking for a while, NetFlow is not a new technology. The NetFlow datagram carries information like the source and destination ports, source IP addresses, destination IP addresses, IP protocol, and the IP service type. IPFIX is referred to NetFlow v10. Network fault troubleshooting.

Data Visualization 12

Data Visualization Reporting Tools Analytic Tools Customer Feedback 12

Mironov Consulting

JUNE 28, 2018

What’s Enterprise? Another fuzzy line divides SMB (small/medium businesses) from enterprises. Enterprise generally starts around $20k/year, and really gets going at $50k/year. . $50/year B2C, SMB and Enterprise companies not only behave differently, they are structured differently. What’s B2B?

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Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.

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Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Gainsight

NOVEMBER 18, 2019

Of the B2B companies that are fine-tuning their CX strategy , they are said to have strong revenue growth and ROI, reporting more than a 2x return on their investment. A focus on CX creates a competitive advantage that drives customer retention, revenue expansion and enterprise valuation over time. B2B CX: Beyond customer surveys.

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer experience tool and wondering if Appcues is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Could you please explain the licensing cost for this product [eG Enterprise]?

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service. Let’s dive in!

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

APRIL 28, 2024

Is Appcues or Chameleon the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to choose one. You need to consider your priorities and what functionality you’ll need from the tool to get the job done.

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User Testing Analytic Tools Feedback Software Customer Feedback 52