Userpilot

APRIL 8, 2024

Centers on the product as the main driver, advocating for user experience with the product’s core features to naturally convert users into paying customers. It’s particularly effective for enterprise products with high-value deals. Hosting product webinars that target specific user segments.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

APRIL 22, 2024

Implementing an onboarding checklist to help users progress through the customer journey. Incorporating gamification like badges and progress bars to make the user experience more engaging. Using targeted in-app messages to guide users through key features effectively. Creating a resource center with Userpilot.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX is one of the most prominent product experience platforms in the market. It can be instrumental in driving product adoption and user retention.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. Salesforce Experience Cloud, for Salesforce clients who want to integrate their customer service data with their CRM. Targeting your help resources on Userpilot.

Embedded Analytics 90

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 90

eG Innovations

DECEMBER 16, 2019

Citrix Troubleshooting 101: Watch Webinar ». The Citrix components in the datacenter are referred to as the Resource Plane. To enable connectivity between these two planes, one or more Citrix Cloud Connectors need to be installed (usually installed in pairs for HA) and managed in the resource plane.

Data Visualization 81

Data Visualization Reporting Tools Analytic Tools Customer Experience 81

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for self-service support and it comes with features such as in-app resource center, interactive walkthroughs, in-app announcements, and tooltips. GainsightPX is one of the most prominent product experience platforms in the market. It can be instrumental in driving product adoption and user retention.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 30, 2024

When marketing aligns with product development , customer service, and sales, the result is a more cohesive user experience that can increase customer satisfaction, loyalty, and product advocacy. This strategy builds on existing market knowledge and resources, so the risk is lower. Resource center in Userpilot.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 91

Userpilot

JULY 18, 2023

Support – both self-help resources and high-touch support need to be easily available in case you need a hand. Templates – they save you a lot of time as you don’t have to create support resources, workflows, or surveys from scratch. – for product/software development Aha! Product management software: Aha!

Analytic Tools 84

Analytic Tools Feedback Software Research Software Reporting Tools 84

Userpilot

OCTOBER 1, 2022

The white-glove method delivers highly personalized experiences, helps to break down complex tools, and enables companies to generate live feedback. Self-service or tech-touch onboarding provides customers with the guidance and resources they need to learn and use the product themselves. It’s less resource-intensive and cheap.

Feedback Software 74

Feedback Software Data Visualization Customer Experience User Testing 74

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Unify data and simplify partner integrations with enterprise-class security and reliability. This saves companies valuable time and resources. Apptentive.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

FEBRUARY 25, 2024

GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

eG Innovations

AUGUST 11, 2022

It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 3 About eG Enterprise Citrix Monitoring. What is Citrix Monitoring? 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. How many users can you get on a DS4_v5?).

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userpilot

FEBRUARY 25, 2024

GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

SEPTEMBER 2, 2022

Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. Some of the must-have features of a good training platform include in-app guidance, self-serve resources, user segmentation , and gamification.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

MAY 16, 2023

These won’t be painkillers but rather vitamins, but will still dramatically enhance user experience. To put such differentiation in place, you need to segment your users and enable different features and usage limits for each of them. So for Loom, this is the option to edit out all the fillers from your videos.

Feedback Software 89

Feedback Software Analytic Tools Onboarding KPIs User Testing 89

Userzoom

NOVEMBER 18, 2019

Over the last couple of years we’ve surveyed hundreds of people from some of the biggest companies in the world to discover the current UX landscape in enterprise organizations. The results, as featured in our 2019 State of UX in the Enterprise survey , are a revealing array of common challenges and trends.

User Testing 91

User Testing Product Research UX Data Visualization 91

Userpilot

NOVEMBER 22, 2023

Step 2: Select a data source: When creating a journey report, you can choose from two data sources: Contacts (available on Marketing Hub Enterprise only): select Contacts to get insights on how your content is creating new contacts. Marketing emails and marketing events Event name : filter based on the specific name of the webinar.

Data Visualization 74

Data Visualization Analytic Tools Customer Experience Customer Feedback 74

Userpilot

SEPTEMBER 25, 2023

It’s a popular strategy in the enterprise software space. PLG companies use a range of user acquisition strategies like word-of-mouth marketing or free trials to attract new users. Once this happens, they ensure that users experience the product value to convert them into paying customers. A PLG motion.

Analytic Tools 84

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 84

Userpilot

NOVEMBER 30, 2022

A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. They also reduce support costs by decreasing your customer service team’s workload and allowing users to solve problems themselves. Group resources into modules for easy navigation.

Feedback Software 81

Feedback Software Analytic Tools Reporting Tools Data Visualization 81

Userpilot

APRIL 15, 2022

Pendo checklists are available in the Pro plan only and they are a part of the Resource Centre, which limits their usefulness as onboarding elements. Userpilot also allows you to create multiple checklists that can be triggered for various user segments in any order. A fast response time, and informative training webinar sessions.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 78

Userpilot

APRIL 8, 2022

Userpilot supports Resource Centre functionality for in-app self-service support whereas Appcues doesn’t offer this feature. Both products allow you to edit the NPS questions , target different user segments and analyze the data; additionally, Userpilot allows response tagging for more detailed analytics and segmentation capabilities.

Analytic Tools 89

Analytic Tools Data Visualization Software Review Customer Experience 89

eG Innovations

JUNE 14, 2019

The Importance of User Experience. It is no longer sufficient for IT operations teams to monitor resources like CPU, memory and disk utilization. The success of any IT initiative these days is measured based on user experience. Application outages not only affect users, they can also impact the business.

Customer Experience 75

Customer Experience Reporting Tools Customer Feedback User Experience 75

Userpilot

JUNE 23, 2022

A customer engagement model is a strategy for engaging users across the customer journey. Based on the engagement model, customer success teams apply tactics such as using in-app tooltips , training, and support resources to create a frictionless onboarding experience, improve customer retention, and achieve success.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

ProductPlan

MAY 7, 2019

Enterprise. Enterprise. Instead of concentrating on a fantastic user experience and overall value, it becomes all about the signup. This can inevitably lead to a lot of wasted effort and resources on activities that—despite improving the North Star Metric—don’t really help the company grow and advance. Try it Free.

Customer Experience 85

Customer Experience User Testing Weak Development Team Roadmap 85

eG Innovations

OCTOBER 27, 2022

IT executives use observability tools to understand which areas of their infrastructure may be problematic and what needs to be done to improve user experience. User experience is enhanced, downtime is reduced and productivity is improved. Full Stack Observability with eG Enterprise. See our case studies here.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Userzoom

NOVEMBER 27, 2019

If you’re in the process of democratizing UX beyond the boundaries of your own UX team, and equipping other people in the organization with the skills to run their own research, s tandardization can increase efficiency and helps set expectations of what’s involved in a user research project. Download the library.

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

eG Innovations

FEBRUARY 25, 2019

At eG Innovations, we recently joined forces with a Citrix CTP George Spiers to deliver a webinar on the topic “Citrix Troubleshooting 101.” More than 650 people participated in this engaging live webinar. The process of elimination can be applied to three particular troubleshooting tactics that were highlighted in the webinar.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

Userpilot

MARCH 3, 2022

Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. A knowledge base, also known as help centers , describes a collection of resources that helps answer your customers’ questions.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

ProductPlan

APRIL 30, 2019

Enterprise. Enterprise. One of the more interesting outcomes of employing cost of delay techniques to backlog prioritization is realizing that spreading out product development resources across multiple features is sometimes a bad idea. ProductPlan for the Enterprise. Enterprise IT Roadmap. Try it Free. Contact Us.

Weak Development Team 68

Weak Development Team Webinar Roadmap Customer Experience 68

Userpilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. On the other hand, the rate is much lower for large enterprises since they focus more on long-term business contracts and high-volume profits.

User Testing 91

User Testing Customer Experience Feedback Software Customer Feedback 91

Userpilot

FEBRUARY 21, 2023

Invite your user base to a webinar where they can learn to use complex features. For this reason, we share 10 of the most important customer success practices to improve user adoption: Personalize the user experience from the start A personalized onboarding experience is essential to engage users right from the beginning.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Userpilot

FEBRUARY 9, 2023

PLG strategies allow companies to scale faster and with smaller resources thanks to self-service. Free trials are more suitable for products with a steeper learning curve and are recommended when you have limited financial and technological resources. This can be done through content marketing , webinars, tutorials, or courses.

Onboarding KPIs 91

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 91

Userpilot

OCTOBER 1, 2022

Create video tutorials to shorten the learning curve and make it easy for users to consume information. Implement an in-app help center to provide educational resources and support to your users. Create win-back email campaigns to re-engage inactive users outside the app. Early adopters. Early majority.

Feedback Software 88

Feedback Software Research Software User Testing Onboarding KPIs 88

Userpilot

JULY 20, 2023

Best AI tools for content localization: Userpilot : AI-powered language translation so you can easily localize your in-app content (modals, banners, tooltips text, and even your in-app resource center). You’ll also be able to localize your resource center to make sure the language barrier doesn’t affect your user experience.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Userpilot

FEBRUARY 21, 2023

Invite your user base to a webinar where they can learn to use complex features. For this reason, we share 10 of the most important customer success practices to improve user adoption: Personalize the user experience from the start A personalized onboarding experience is essential to engage users right from the beginning.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Userpilot

JULY 15, 2021

Common onboarding tools include signup flows , onboarding emails , welcome screens , checklists , tooltips , interactive walkthroughs , and webinars. Onboarding processes can be proactive , where the company is driving users towards a known behavior. This means that the user experiences the value of your product for the first time.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98