Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. Alex: I was raised in New York by a father who is really into technology.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

The Product Coalition

APRIL 18, 2022

Netflix's Attempt at Increasing User Engagement Short - form content is the next big thing in entertainment Photo by CardMapr on Unsplash The recent rise of short-form content has been nothing less than mind-boggling. The Chinese giant, Tiktok was the first one to implement the concept of short-form content on its platform.

User Testing 117

User Testing Customer Experience Research Software Entertainment 117

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. Grand View Research research firm states that “Digital education is predicted to thrive with a wide array of beneficiaries across the geographical regions, age, and socio-economic conditions.”

Education 74

Education Research Software Feedback Software User Testing 74

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. Product Management with Solids and Fluids Michael studied nanotechnology engineering at university with a focus on emerging technologies in a variety of industries.

Research Software 157

Research Software Analytic Tools Product Management Product Manager 157

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users. His law, a.k.a.

Data Visualization 83

Data Visualization UX Research Software Feedback Software 83

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Besides those, our digital creations captivate the target audience to drive high conversion rates while being user-friendly. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

UX Studio

OCTOBER 4, 2023

Despite its decades-long history, most of it is still in its infancy, but as technology is developing, AI will very soon have its own and well-deserved place at the table – if not already. Communicating information and demonstrating brand identity can affect the user experience a lot, so we have to pay a lot of attention to this.

Artificial Inteligence 72

Artificial Inteligence UX Research Software Data Visualization 72

The Product Coalition

FEBRUARY 26, 2021

Consumer behaviours during the pandemic have shown that automatic lifetime loyalty to a brand is a thing of the past, and sending the right message is crucial to a successful creative campaign. A brand’s worth is measured by its consumers’ trust and loyalty. The answer is ‘No’. Not ‘sell, sell, sell!’

User Testing 105

User Testing Marketing Research Software Entertainment 105

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. A new Type of Consumer.

Data Visualization 128

Data Visualization Reporting Tools Analytic Tools User Testing 128

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. Jamie was brought into the company to improve the usability of its charity account and to establish features that would drive more charities to use the platform.

Analytic Tools 142

Analytic Tools Research Software User Testing Customer Experience 142

UX Studio: Product Management

MAY 28, 2021

Probably you also have interacted with some applications that use AR as a major part of their user experience. If we think about our messaging apps, we can immediately think of the funny pictures we send to each other — ‘wearing’ puppy faces or posing in the universe where cats float behind us. What is augmented reality?

Research Software 93

Research Software Healthcare Entertainment Customer Experience 93

freshtrax

NOVEMBER 4, 2021

Data shows that as of September 2021, users in the UK and US have been spending more time on TikTok than on YouTube. YouTube and Tiktok Usage Trends (by App Annie). It is also expected to solve the problems of existing matching apps, where you may find it hard to tell the personality of a person from just texts and photos.

Data Visualization 105

Data Visualization Advertising User Testing Research Software 105

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Or as he is frequently heard to say – “It only works if it all works”.

Analytic Tools 107

Analytic Tools Research Software Data Visualization Government 107

freshtrax

JUNE 20, 2022

In this article, we report on our interview with Brenda Milis, Adobe’s Principal of Consumer and Creative Insights, on the most recent global visual trends forecast. I’ve been working with “visuals” since I started my career, so I’m used to researching visuals and the use of icons in photo stock.

User Testing 52

User Testing Research Software Reporting Tools Feedback Software 52

The Product Coalition

DECEMBER 8, 2019

the craft of product management, creating customer and business value) 2. the craft of product management, creating customer and business value) The secret is out. Creating a great product that creates customer and business value is tough. Product vision, strategy, goal setting User experience. Craft Competence ??

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. There are seasonal factors.

Onboarding KPIs 95

Onboarding KPIs Feedback Software Research Software Analytic Tools 95

Mind the Product

MAY 9, 2017

Jenine Lurie is Founder and Lead Strategist at Disruptive Experience, a New York based design consultancy that applies unique user-centered design strategies to create intuitive and delightful experiences that connect people to products. If a user doesn’t need something, it shouldn’t be on their screen. Device Experiences.

User Testing 100

User Testing Development Customer Experience Product Research 100

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4). Transcript. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

AUGUST 22, 2019

Here are five quick takeaways: Content design is a young discipline , and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. Improv gave me those tools I needed to get along in daily life. Short on time? I was never a great improviser.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more.

Data Visualization 275

Data Visualization Product Research Analytic Tools Research Software 275

Mind the Product

DECEMBER 4, 2018

I also think it’s important to communicate how challenging it is to blend art and science, to effectively capture “lightning in a bottle,” which is how I describe the challenge of building products using consumer science techniques. Product leaders tend to see the positive in projects and to ignore the negative.

User Testing 143

User Testing Strategy Customer Experience Product Research 143

The Product Coalition

MARCH 3, 2019

There are plenty of examples of unwieldy firms moving so slowly that they learn users’ real needs far too late to be able to adapt to them. This is how Agile is supposed to work, gathering information about the efficacy of a solution and adjusting accordingly. Such is the cardinal sin of waterfall.

User Testing 61

User Testing Product Research Agile Customer Feedback 61

Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. Janeen: Wow! Well, thank you, Dee. Thank you again.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52

freshtrax

JULY 31, 2023

At btrax, we conduct user interviews to visualize needs and guide service optimization by interviewing users in our North American target audience. What is the value of conducting user interviews that market research alone cannot reveal? Mana (Business Producer): This year, btrax conducted user research in the U.S.

User Testing 98

User Testing Product Research Customer Feedback Research Software 98

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Marketers succeed in personalization in real time.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 99

Research Software Feedback Software Customer Experience Customer Feedback 99

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. Obviously, as a SaaS business, you don’t want to waste money on outdoor advertising or ineffective display/ social media ads. In-app marketing.

Feedback Software 93

Feedback Software Research Software Customer Experience User Testing 93

Userzoom

APRIL 6, 2020

Stephen Apap , Lead UX Researcher at Betsson Group, has been with the online gambling company for over 5 years now, delivering actionable insights and recommendations based on the voice and behavior of the consumer. How did you get into UX research? From here, it was a natural progression to the UX research team at Betsson.

User Testing 96

User Testing Product Research Research Software UX 96

Userpilot

SEPTEMBER 16, 2021

This is a testament to the level of engagement that you can get out of users who are enjoying what they do. Let's dive deeper into a few gamification strategies that can help you optimize the user experience ! Gamification incentivizes users to engage with your product by leveraging game-like mechanics. User socialization.

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82