Intercom, Inc.

DECEMBER 10, 2019

This conundrum is clear if we examine a recent example, and how it maps to the Product Impact Framework. To cite the Inbox apps example again, we could see the effect of the new feature by looking at usage and adoption rates over time, but identifying the impact of this specific change on response times and thus retention was much harder.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

The Product Guy

JUNE 20, 2019

Without much formal authority, you will need to get teams to rally behind your vision and you can do this through leading by influence and example, through motivating, guiding and keeping teams focused. Defining a discovery process will help immensely with the validation and feedback loop!

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

The Product Guy

MARCH 26, 2020

This created a positive feedback loop, when more of their ideas were used, more ideas would be suggested and the more proactive they would become by contributing and brainstorming solutions. I would then work with the CTO to incorporate their suggestions and improvements. How I leveraged consensus to reach my goals.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

Userpilot

MARCH 31, 2023

Close the feedback loop by letting your customers know what your next step will be. NPS survey example from Userpilot. CES survey example in Userpilot. You don’t want to risk losing valuable feedback due to bad survey questions. Example of a short and engaging survey in Userpilot. PMF survey in Userpilot.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. That's why the duration of the internal feedback loops is so important. I used the image above in Multiple Short Feedback Loops Support Innovation. Show them your feedback loops and your cycle time.

Product Research 145

Product Research Feedback Loop Workshop User Testing 145

Intercom, Inc.

FEBRUARY 6, 2020

She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand. Have we seen a huge growth in users that have signed up coming from Germany, for example?

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. Calendly includes its customers in growth loops.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Userpilot

APRIL 30, 2024

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value. Transparent pricing , for example, based on JTBDs , is one of the characteristics of value-based growth. Communicate pricing changes.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Intercom, Inc.

NOVEMBER 24, 2021

The second challenge is implementing a feedback loop. For example, would you make a different choice if you knew development would be quicker, or if you were sure it would deliver better customer retention? The final stage of an effective, quick decision-making process is developing a constructive, actionable feedback loop.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Johanna Rothman

MAY 11, 2022

However, the more often we deliver in short feedback loops, the more often we can make strategic decisions. Here's an example. The shorter the feedback loops, the easier it is to use what we finished to make a new decision about the next bit of work at all levels. That's the point of the image with this post.

Product Research 126

Product Research Feedback Loop Strategy User Testing 126

Userpilot

OCTOBER 19, 2024

For example, when new users begin using your product, you can launch a welcome survey to understand their needs and tailor their onboarding experience accordingly. For example, you can analyze your CSAT surveys to identify customers with consistently high customer satisfaction ratings. The customer feedback loop.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Userpilot

FEBRUARY 15, 2023

The best pop-up survey design examples to keep in mind when designing yours. TL;DR Pop-up surveys are unobtrusive surveys that appear on a web page with short, simple questions that provide feedback on customer thoughts. For example, the question “will you share us on social media?”

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Userpilot

SEPTEMBER 10, 2024

Continuous feedback loop : Regularly collect user feedback to enhance the product experience, and communicate it effectively. For example, you can offer different onboarding experiences for beginners versus power users. Incorporate user feedback into your product development process. Roadmap example from Roadmunk.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

FEBRUARY 2, 2021

If your targeting criteria is age-specific, for example, market on those networks most popular with your ideal age bracket. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Reveal

DECEMBER 23, 2024

Lets consider an example: Imagine youre a product manager for a mobile app, and you notice that users are abandoning the app at the sign-up stage. This feedback loop refines your product, ensuring enhancements meet user needshelping you understand what users like, dislike, and want more of.

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

Userpilot

APRIL 22, 2024

Learning from the success of product-led growth examples can be a game changer for your business. This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. Zapier maintains a tight feedback loop to build trust with users.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

MARCH 23, 2023

Keep customers updated and follow up when the problem has been resolved to close the customer feedback loop. The customer support team can also use this feedback to assist customers experiencing friction, thereby improving their overall experience. This is called closing the feedback loop.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

The Product Guy

APRIL 23, 2020

When I was working on AET in the summer, I was misidentifying the feedback I was receiving as the core problems rather than the symptoms. An example of this is when I once chose an easy solution for a bug case by hard coding the fix. It’s a feedback loop to tell me if something needs a second look for course correction.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Alchemer Mobile

NOVEMBER 6, 2024

It’s crucial to centralize all this feedback in one accessible location, regardless of the channel it originated from. Close the Loop with Customers After Delivering on Feature Requests: For product teams, implementing a personalized yet scalable approach to closing the feedback loop is vital. What are some challenges?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Userpilot

JULY 13, 2023

We discussed best practices and shared examples from top SaaS companies. Offer incentives when collecting in-depth customer feedback. Close the loop to build customer loyalty. Another example: CES surveys triggered after account renewals can help you spot friction in your payment process and avoid involuntary churn.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Intercom, Inc.

JANUARY 20, 2021

We work hard to uncover real-life examples, expert tips, and insider secrets so that our customers don’t have to. For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Use real life examples. It’s not just a series of FAQs. The first step?

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Lenny Rachitsky

JANUARY 14, 2025

The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow. It can be misused easily, for example looking at PR output on an individual level, or as a single measure. See the example in the template.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Userpilot

JUNE 14, 2023

Build a product roadmap by incorporating customer feedback into your planning process and aligning product development efforts with customer needs. Increase customer satisfaction by actively listening to customers’ words and closing the feedback loop by taking actionable strategies.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

MARCH 27, 2024

That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation. The secondary navigation of your website or application can make or break product engagement —that’s how essential it is.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Alchemer Mobile

AUGUST 24, 2021

For example, you could push a little more of your budget around key spending holidays to give that visibility a boost and ensure that your consumers are seeing your app when you need them to the most. Your goal should be to maintain your app’s visibility in key marketplaces year-round.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Alchemer Mobile

AUGUST 19, 2024

Remember, PMs must be flexible and willing to adjust priorities based on new feedback, and always stay ready to reprioritize existing features or initiatives as needed. Closing the loop is a surefire way to let your customers know that their feedback was heard and acted upon. Closing a feedback loop happens in phases.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Userpilot

APRIL 16, 2025

When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate. For example, if a customer downgrades after a billing issue, support might log the interaction. Instead of feeling understood, they feel like just another name in the system.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

AUGUST 26, 2021

Many times, customers use in-app feedback channels to provide feedback not just on the app itself, but other experiences they’ve had with your brand (for example, their experience in-store when they picked up the coffee they ordered through the app). Examples of in-app feedback collection.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Intercom, Inc.

JUNE 20, 2018

Here’s an example of how we collaborated with Product by focusing on the problems to be solved: Today we crowdsource the problems to be solved from folks on our Sales and Customer Solutions teams. Building a positive feedback loop. The last thing I’ll say is remember to invest in a positive feedback loop.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Intercom, Inc.

MARCH 16, 2021

For example, with Intercom you can: View AI-powered suggestions to see the topics your customers are writing in about most. Create a customer feedback loop. That’s why it’s important to create a qualitative customer feedback loop where customers can quickly and easily share more detail on their issues.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Usersnap

MARCH 24, 2025

Use focus groups to test low-fidelity prototypes and gather qualitative feedback. Customer feedback loops Gather real-time insights before development. With Usersnaps discovery survey templates and real-time, contextual insights, you can effortlessly collect and analyze user feedback at scale.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Implement feedback loops and iterate on user feedback to improve product experience. For example, if the customer has reached their usage limit, you can trigger a modal encouraging them to upgrade!

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Alchemer Mobile

JUNE 14, 2022

To get the most out of an NPS+ survey it is important to close the feedback loop and let customers know that you are not just asking for their feedback, but acting on it as well. One of the best things about NPS+, combined with in-app feedback tools, is that they simplify the process of responding to customer feedback.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Product Talk

APRIL 11, 2018

For example, if an experiment fails, the team learns something new. In the world of digital products, not only are most of our decisions two-way door decisions, but we also have fast feedback loops. As teams make decisions , they are charting out a path through a branch of their opportunity solution tree.

Product Research 240

Product Research Customer Experience Software Review Feedback Software 240

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age. For example, young Hispanic adult women who live in California have very different interests, behaviors, and buying habits than white elderly men who live in Maine. The more consumers you hear from, the more holistic your feedback will be. Demographic factors.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MAY 27, 2024

This way, you can collect feedback that’s relevant to their specific needs, improve their product experience, and close the feedback loop. For example, if you were to ask users about how easy it is to start with your product, here’s the type of survey you’d need to create: CES survey example. G2 review example.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105