Roman Pichler

SEPTEMBER 11, 2023

A first step to form effective product teams is therefore to identify the products in your organisation. But what is a product? I view it as an entity that creates tangible value for users and possibly customers as well as the business. The former is achieved by solving a problem or by providing a specific benefit.

Reporting Tools 341

Reporting Tools User Testing Customer Experience Product Research 341

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? Juggling feedback can often leave us scratching our heads, wondering if we’re fixing a leak while ignoring the iceberg ahead. Step – Identify your feedback sources and stakeholders 2. Step – Prioritization frameworks not only for feedback 5.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 86

Data Visualization Customer Experience Customer Feedback User Testing 86

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. Before You Start Before you share your feedback, reflect on your intention. Additionally, choose the right time and place for giving feedback.

Construction 181

Construction Customer Feedback Framework User Testing 181

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. This is the key focus of our guide.

User Testing 78

User Testing Product Research Feedback Software Customer Feedback 78

Product Talk

FEBRUARY 14, 2024

Meet the Continuous Discovery Champion, Tali Melchior Tali Melchior is the Director of Product Management at Texthelp , an inclusive technology company that specializes in tools that help people in education or in the workplace read, write, and research with confidence. One was focused on retention of existing customers.

Analytic Tools 219

Analytic Tools Research Software Product Research Data Visualization 219

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 343

Product Research Feedback Software Research Software User Testing 343

Userpilot

MARCH 31, 2023

It’s well-known in the product world that personalization is key to building experiences that delight your users. So, what better topic to cover than exploring several personalization examples in-depth? It encompasses the entire user experience along with individual UI elements. What is product personalization?

Product Research 87

Product Research Data Visualization Analytic Tools Research Software 87

Mind the Product

JUNE 27, 2019

Hello product designers, this is for you. I want to talk to you about product goals, metrics, and how they get muddled in the product design process, leading to some less than humane outcomes. The method was to test two groups. The participants were then asked to move to another building to complete the test.

Product Goals 164

Product Goals Data Visualization Reporting Tools Government 164

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

User Testing 323

User Testing Product Research Weak Development Team Customer Experience 323

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? TL;DR Product discovery comes before the product delivery process and its aim is to find and validate opportunities and solutions that will enhance product value and drive business goals.

Product Research 86

Product Research User Testing Data Visualization Analytic Tools 86

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

DECEMBER 15, 2023

By screening your ideas before investing in their development, you reduce the risk of failure and can allocate resources to initiatives that satisfy customer needs and market demand. Common examples include market demand, customer willingness to pay , or scalability. The idea screening process starts with idea generation.

Data Visualization 87

Data Visualization Product Research User Testing Analytic Tools 87

Userpilot

MAY 14, 2024

Are you wondering how the new Userpilot custom analytics dashboards can help you drive product growth? In this article, you will learn about the main benefits of custom product analytics dashboards and how to create them in Userpilot. They were an excellent aid to product teams trying to optimize these metrics.

Data Visualization 88

Data Visualization Dashboard Analytic Tools Customer Feedback 88

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. These robust tools help you track and analyze crucial user behavior data. You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 83

Feedback Software Analytic Tools Onboarding KPIs User Testing 83

Userpilot

SEPTEMBER 28, 2022

Setting smart product goals is a vital skill for any sensible SaaS owner or product manager to get right. In this article, we’re going to explore what makes an effective product goal, the difference between goals and product initiatives, how to set them and make them work with your product backlog, and more.

Product Goals 91

Product Goals Feedback Software Customer Feedback Vision 91

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. User insights sum up your users’ perceptions and feelings about your product or service. Improve customer experience and customer satisfaction level.

Data Visualization 87

Data Visualization Customer Feedback User Testing Feedback Software 87

Userpilot

DECEMBER 8, 2022

We’re also looking at what product managers do to increase the survival chances of their products. We talk about product failure when the product doesn’t meet its objectives or goals. Entering immature markets and devising a relatable product vision are also serious challenges.

Feedback Software 90

Feedback Software Research Software User Testing Analytic Tools 90

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Analytic Tools 72

Analytic Tools Feedback Software Onboarding KPIs User Testing 72

Userpilot

MARCH 13, 2024

You need a robust ideation process to bring the right ideas to life and add more value for your users. TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. You can do this by asking key questions related to product gaps , competitor features, and more.

Data Visualization 87

Data Visualization Weak Development Team User Testing Feedback Software 87

Userpilot

OCTOBER 11, 2022

What are some good product vision examples? How is the product vision different from the company vision? What makes a great product vision? How should product managers develop effective product vision statements? Product vision and company vision overlap in single-product organizations.

Vision 95

Vision Analytic Tools Data Visualization Reporting Tools 95

Userpilot

SEPTEMBER 14, 2023

Product marketing sits between product development and the market. Its main goal is to bring the product to the market and ensure it’s well-received by the target customers. Marketers can help product teams with competitive analysis and market research so that the product achieves the product-market fit.

Product Research 78

Product Research User Testing Research Software Feedback Software 78

Usersnap

MARCH 4, 2021

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that they’ve been released? This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

OCTOBER 31, 2022

Are you planning on using analytics to improve customer engagement and gain a competitive advantage? For SaaS companies, leveraging numerous customer data points have tremendous benefits, such as: getting actionable insights. increasing the CLV (customer lifetime value). building stronger customer relationships.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. There are five customer engagement stages: acquisition, activation, adoption, retention, and revenue/advocacy.

Analytic Tools 70

Analytic Tools Feedback Software User Testing Customer Experience 70

Roman Pichler

OCTOBER 5, 2021

Third and most importantly, focus the backlog on a specific product goal. Then decline and remove items that do not serve this goal, as I discuss below. The Product Backlog is Too Detailed. Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items.

Weak Development Team 276

Weak Development Team Customer Experience User Testing Feedback Software 276

Userpilot

MARCH 16, 2023

It slows down product delivery which may lead to missed opportunities and increased costs. To avoid analysis paralysis, product managers should use the business and product goals to guide the decision-making process. Use feedback and usage data about the MVP or a new feature and iterate to improve it in small increments.

Data Visualization 87

Data Visualization User Testing Feedback Software Analytic Tools 87

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 80

Customer Experience Analytic Tools User Testing Customer Feedback 80

Userpilot

JUNE 14, 2023

The customer journey is all the interactions a user has with your product from the moment they sign up. And learning how to analyze the customer journey will help you to ensure product growth and positive business outcomes. Customer journey maps will highlight any customer touchpoints that create friction.

Data Visualization 80

Data Visualization Analytic Tools Customer Feedback Feedback Software 80

Roman Pichler

NOVEMBER 1, 2022

Traditional product roadmaps are usually output-focussed plans that map a list of features, like registration, search, and reporting, onto a timeline. This can be reassuring for customers and stakeholders. You can avoid these drawbacks by using a different roadmap type: a goal-oriented or outcome-based product roadmap.

Roadmap 316

Roadmap Weak Development Team Customer Experience Reporting Tools 316

Userpilot

APRIL 6, 2023

Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. In this article, we look at different ways for product managers to avoid falling into the overengineering trap. But worry not! Book the demo! What is overengineering?

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for product managers to consider is customer loyalty.

Analytic Tools 83

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 83

Gainsight

MARCH 12, 2024

Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Go through this exercise—solo or with your team—for the customer segments you’re creating courses for right now. Where are they in the customer journey?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 247

Feedback Software Data Visualization Analytic Tools Research Software 247

Userpilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. What is a technical product manager?

Analytic Tools 87

Analytic Tools Feedback Software Research Software User Testing 87