Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. It’s okay if you are ‘terrible’ at it.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Product Innovation Educators

JANUARY 10, 2022

For example, hero syndrome is when you get so focused on being big and scaling you forget about the problem you set out to solve. Other diseases are pivot-itis and obsessive sales disorder. Logistics: How does the solution get to customers (support, sales, training customers, professional services)? 22:13] Prioritization.

User Testing 90

User Testing Product Management Product Manager Vision 90

Userpilot

SEPTEMBER 2, 2022

For example, if you have a social media platform, you would turn to a digital adoption platform to teach users how to use your platform. Doesn’t work for employee training. It’s not affordable for really small startups: if $249 per month which might be a small fortune for some companies. Premium -$1.50/learner

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Business of Software Conference

NOVEMBER 30, 2020

Startups often struggle to communicate the value of their products, particularly in sales meetings. And so jeetu crowd is a great example. And we’re a tiny little startup, some of those things look really expensive. Now I’m a startup. So I’m a little startup in the sales enablement space.

Research Software 64

Research Software User Testing Positioning Product Research 64

Intercom, Inc.

JUNE 3, 2021

” And in Intercom and elsewhere, we’ve been thinking about what that actually means for startups, for seed-stage companies, all the way through to mid and late-stage companies. So, for example, something that we might’ve built next year could be built this year instead. It’s hard to make those longer-term bets.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Intercom, Inc.

APRIL 4, 2019

Yes, Dropbox started off with no traditional sales team. It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases. The second stage is treating growth as top of funnel marketing and layering on sales to open up profitable yet harder to reach segments. What’s not to like?

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

JANUARY 16, 2019

For example, a security or audit feature that is crucial to a CIO might be completely irrelevant to an individual user. A formal sales function promotes the value of a product to an organization in ways that individual adoption and usage can’t. Excerpt from “ What is the optimal structure of a startup SaaS B2B sales team? ”.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156