Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Liam: What’s a good example? The holy grail.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. This offers a fast track to boosting your PMF Score.

User Testing 134

User Testing Framework Feedback Software Onboarding KPIs 134

eG Innovations

JULY 2, 2021

For example, to simulate a user logging into a Citrix session and then interacting with a web app or a SaaS product. Can this monitoring tool be used as an administrative tool, for example, with built-in commands or by adding customized scripts? to take a screenshot of a session, to reboot a system, log off a user, etc.).

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Challenges of transitioning from a non-technical background. She works with executives worldwide, advising them on product strategy and leadership. out of 5 stars. Where to buy?

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.

Technical Review 67

Technical Review Technical Advisors Research Software Agile 67

Lenny Rachitsky

AUGUST 13, 2024

” Motivations can be diverse: solving technical problems, proving oneself, having a grand mission, or simply wanting to be successful. Lacking technical knowledge: Startups need technical founders who can build the first prototype. They’re generally technical. Engineering is really hard and valuable.

Technical Advisors 52

Technical Advisors Technical Review Startups User Testing 52

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. Examples of content that your SaaS business might want to create include: Blogs (like this one!). Infographics.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Business of Software Conference

JULY 7, 2021

Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes. The range of blueprints alone suggests that we should all be cautious about buying into one system or another. One proven sales playbook, system or process simply cannot fit all models.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

The Product Coalition

MARCH 30, 2019

Payment Processors : For the sake of simplicity, think of payment processors as technical arm of acquiring bank. Technically, the authorization leg is also called BASE 1 and clearing/settlement leg is called BASE 2. Payment gateways help collect customer and card information to be relayed from merchant website to the acquiring bank.

Banking 73

Banking Technical Advisors Customer Experience Systems Review 73

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Providing more and more value over time, along a clearly-defined customer lifecycle journey – like this: The system you build to gain a greater efficiency in pushing your users down the user journey is called a flywheel.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. Employee onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Usersnap

FEBRUARY 19, 2019

Due to this disruption, traditional ways of innovation are insufficient. Access to testing specialists has become limited due to these restrictions. Example – if you need to test a bank application, you will naturally expect a tester with banking process knowledge. You can specify a system for bug reporting.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Due to the number of applicants, making it past the resume screen may rely on a bit of luck.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. For example, we were trying to understand how our conversion rates looked based on launching a homepage test. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.)

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Systems enablement. Today, we’re talking to Jeff Beaumont from GitLab. Operational reporting.

User Testing 52

User Testing Analytic Tools Reporting Tools Data Visualization 52

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Providing more and more value over time, along a clearly-defined customer lifecycle journey – like this: The system you build to gain a greater efficiency in pushing your users down the user journey is called a flywheel.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Modus Create

MAY 11, 2020

Let’s take an example, innovation , one of the most buzzified words in business. For example, blend a small team of internal employees and external consultants and let them use digital tools of their choice, see what’s happening and which are the possible security threats. Second, Ego Sanitization. Maybe social and political debt also.

Technical Advisors 56

Technical Advisors User Testing Technical Review Feedback Software 56

Intercom, Inc.

MAY 19, 2022

That’s why you need to do these internal reviews as well. It’s very similar to code review in engineering, the editing process in writing, or coaching in sales. So just as an example, last week alone, we triaged over 1,700 conversations. Liam Geraghty: Macrina, what are your thoughts on this?

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

DECEMBER 6, 2021

A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 It also lacks quite a few of the features Userpilot has : limited styling; fewer UI elements (no checklists, for example); and limited contextual trigger options. Few customer success managers are also developers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product HQ

JUNE 20, 2024

The questions are in various categories and are inclusive of: General Questions Technical Questions Organization and Time Management Questions Feedback Questions Conflict Resolution Questions Product Management Process Questions Career Path Questions Management and Leadership Questions Let’s dive right in.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

The Product HQ

JULY 1, 2024

Therefore, it’s advisable to filter your industry when looking for an exact yearly salary figure. Other factors that play a role are location and technical expertise. That’s why it’s best to check specific employee reviews for different companies too. The difference comes when the industry requires a lot of technical knowledge.

B2B 52

B2B Technical Advisors Reporting Tools Product Management 52

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. Amy advised leaders to have a skill of prudent vision regarding resources , both monetary and human capital. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. For example, we were trying to understand how our conversion rates looked based on launching a homepage test. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.)

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Userpilot

JANUARY 5, 2022

In this example, Ahrefs uses a tooltip to point out a secondary product feature to a user who’s been on the platform for several months already. Looking at the above example from Kontentino , there are several best practices that we can highlight: There’s a smiley, friendly photo of a customer-facing employee. Product tour.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

eG Innovations

AUGUST 11, 2022

George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Can I use System Center Operation Manager (SCOM) for Citrix monitoring? In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Mixpanel

MAY 5, 2021

He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. We’ll cover why in the next section, after reviewing examples. Your product process is missing some steps. Strategic alignment.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. “The customers and their needs are completely missing from the systems we use. There’s no entity of a customer in Jira, for example, which is mind-boggling.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mind the Product

DECEMBER 8, 2017

For example, if you don’t need a fully submersible waterproof solution and a showerproof solution will work, use the latter. By defining these early in the development process, a product designer can advise you on how to hit your targets, as well as point out things to avoid.

Technical Advisors 105

Technical Advisors Customer Experience Certifications Wireless 105

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. It’s impossible for one person to do. And not all trends matter. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52