Product Talk

NOVEMBER 17, 2021

With each person, the message got a little more distorted. This means that by the time it gets to the engineers, the message is unrecognizable. It’s no wonder we end up with software that doesn’t work for our customers. We interview some customers and then we create a research deck summarizing our findings.

Product Research 222

Product Research User Testing Customer Experience Feedback Software 222

Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. Universal design aims to create one solution that would work for the largest user group possible without any adjustments. To create inclusive products, you need to conduct user research and collect feedback from different perspectives.

Product Research 98

Product Research Feedback Software Research Software User Testing 98

The Product Coalition

APRIL 22, 2021

On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?—?all Design a new type of exercise equipment for people under the ages of 15. all pointing to a simple fact. Job interviews mean you hire the best actor on the day?

Analytic Tools 128

Analytic Tools Research Software Feedback Software Product Management 128

Mixpanel

FEBRUARY 16, 2024

And when you’re building an analytics tool for everyone , persona work is nuanced. Build persona foundations from research In the spring of 2022, I had recently joined Mixpanel and was tasked with solving “our enterprise adoption problem.” This exercise developed our team’s first principles for understanding who we’re solving for.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

UX Studio: Product Management

AUGUST 1, 2021

UX research is a key ingredient and UX metrics are the solution. The ideas were tested and researched in a pleasant way. So, in order to define the right metrics for your app, let’s go through the following steps of measuring user experience: What are metrics? Let me show you how to use data to improve your product.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Nulab

FEBRUARY 24, 2021

In a virtual collaboration environment, having the right tools and processes in place can make all the difference between vibrant, productive culture, and one where everyone feels a bit… distant. That includes which channels to use for specific messages , how to prepare for a remote team meeting and acceptable email response times.

Research Software 82

Research Software Feedback Software Software Review Product Research 82

Modus Create

APRIL 30, 2020

Software development projects require a maker mindset and comprehensive planning to be successful. Successful projects start with everyone understanding the goals, processes, general requirements, and technologies. Many executives have experience and opinions about avoiding failing software projects.

Research Software 81

Research Software Product Research User Testing Workshop 81

Mixpanel

DECEMBER 3, 2020

Every interaction, every message, every touchpoint matters to customers. If your product and marketing teams are the “brains” designing your experience, your technology stack is undoubtedly the “brawn” making it possible. . In this post, we’ll be talking about some of the key tools that make such a process possible. .

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Research Software 111

Mind the Product

JANUARY 22, 2019

Understanding Systems Thinking. As we worked with corporate clients, and met hundreds of product managers in our public workshops, we realized that, with product eco-systems expanding, and services connecting hardware, real-life interactions and software tools, organizations need to come together and collaborate more.

Research Software 146

Research Software Product Research User Testing Data Visualization 146

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. When it comes to managing complex systems, the famous economist F.A. ” On Product Management.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Note: We’ll assume your company sells B2B SaaS software. Let’s say that when you drafted the bio for your persona, you had learned that the typical user of your B2B app would be using it in an office. Users’ needs change. Their companies’ priorities evolve.

Customer Experience 93

Customer Experience Customer Feedback User Testing Feedback Software 93

Haines-Group

SEPTEMBER 19, 2023

Without knowing the Positioning you want your product to take, its Value-proposition to customers, and how you will Message these things, you don’t have a path to market success. The exercise is to identify and express the most critical stuff. Proceed to Messaging. Of course, your Messages must support this statement.

User Testing 78

User Testing Product Research Differentiation Construction 78

The Product Coalition

MARCH 10, 2021

Project Aristotle ’s researchers proved that you could not design a perfect team, even considering the team's size, diversity of skills, experience, and personality traits. In short, the Project Aristotle “researchers found that what really mattered was less about who is on the team and more about how the team worked together.”

Research Software 139

Research Software Webinar Product Research User Testing 139

Alchemer Mobile

JULY 29, 2020

Both exercises exist to help app publishers accomplish the same goal, but the mobile customer journey map can get you much closer to how people actually engage with and behave in your mobile product. The more you know about how customers use your mobile product, the more one-to-one your messaging with them can be.

Customer Experience 130

Customer Experience User Testing Customer Feedback Data Visualization 130

Nulab

FEBRUARY 24, 2021

In a virtual collaboration environment, having the right tools and processes in place can make all the difference between vibrant, productive culture, and one where everyone feels a bit… distant. That includes which channels to use for specific messages , how to prepare for a remote team meeting and acceptable email response times.

Research Software 52

Research Software Feedback Software Software Review Product Research 52

Product Innovation Educators

JANUARY 29, 2024

For the past fourteen years, Dr. Anhalt has been working clinically with executives, founders, and tech employees and has conducted extensive research with prominent psychologists and entrepreneurs about how leaders can improve their emotional fitness. ” Out of this research came the seven traits of emotional fitness.

Leadership 98

Leadership Product Research Product Management Product Manager 98

UX Studio

APRIL 25, 2019

How you present yourself to the world, visually and in terms of message, constitutes a real science and many companies do a good job of that. Let’s jump into branding research! When does the time come for this type of research? A snapshot of tools and techniques. How we conducted brand research on our UX studio brand.

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Increasingly, we’re seeing that customers want digital-first solutions that allow them to get the support they need, on their own terms. Who will do the reviews?

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. As you climb the ladder, primarily the focus changes from solution and execution to strategy. A Platform PM also concerns himself with stability and safety of the platform. Specialist PM Roles.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it!

Messaging 96

Messaging User Testing Research Software Analytic Tools 96

Userzoom

JULY 31, 2019

Tree testing is a research method for assessing findability within the hierarchy of a website or app. In fact, tree testing is a good way to validate the results from your card sorting exercises. As an example, here are the results of a test we ran for the ecommerce platform Shopify. What is tree testing?

User Testing 118

User Testing Product Research Testing Research Software 118

ProductPlan

JANUARY 27, 2022

Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Investing in tools for the product team commanded the most significant share of product team budgets in our 2021 survey. Accelerated by the shift to distributed teams and remote working, these tools have become invaluable resources.

Data Visualization 96

Data Visualization User Testing Product Research Reporting Tools 96

Nulab

SEPTEMBER 22, 2021

Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. Let’s look at how to conduct market research in a little more detail. If you’re researching multiple markets, verticals, or sub-markets, you’ll need to repeat this task for each one.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

UX Studio: Product Management

NOVEMBER 19, 2021

Let’s look at empathy as a tool. This gives us the tools necessary for creating better products. With the solution in mind, we can design it to fail fast and cheaply. There is no exact science to getting through the first stage without ups and downs leading to better results, but exercising empathy can help.

UX 93

UX Customer Experience User Testing Data Visualization 93

Mind the Product

NOVEMBER 1, 2017

Eric is a senior developer at a medium-sized software company. Market research and having a customer proxy are prerequisites for a persona workshop. A thorough persona workshop, including profile building and persona activating exercise, can take up to two days. Tell me about the last time you selected a tool for your team.

Construction 91

Construction Workshop User Testing Customer Experience 91

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. It’s easy to dream up a sophisticated solution to a problem, but first you need to validate your assumptions to ensure you’re on the right track before going nuts with features.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

The Product Coalition

OCTOBER 21, 2020

Symmetrical landing page structures which popular web-building tools offer may not always deliver the conversion you expect if you do not understand the mechanisms behind them. An example would be the “urgency messages” in shopping websites that drive impulse buying. Photo by ?? ?? to drive visitors towards completing an action.

Data Visualization 125

Data Visualization Analytic Tools User Testing Construction 125

ProductPlan

OCTOBER 4, 2022

You can utilize this information to help decipher their messaging and sales tactics, and their pricing. The product team will tap more tactical research when working with sales and marketing to build out battle cards or hone their messaging. The exercise itself may illuminate and flesh out the broader competitive landscape.

User Testing 52

User Testing Customer Feedback Research Software Feedback Software 52

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. It flips where we came from, which is nice just from a company genetics perspective and messaging. Source: HubSpot Research. Speak the customer’s language.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

ProductPlan

OCTOBER 25, 2022

So, if we don’t get a steady stream of effortless epiphanies, where do product managers gather the inputs to the product ideation phase of the next breakthrough solution ? This is often good enough for basic sizing exercises and keeping forecasts tethered to reality. Customer research. Outside in. Suppliers and distributors.

Data Visualization 52

Data Visualization User Testing Product Research Customer Feedback 52

Userpilot

JUNE 21, 2022

Make sure that whatever feature you are considering building actually suits their needs and provides them with a viable solution to a problem, and that you’re not building for a one-time use case nobody else has. In-app communication is really important here. Let’s pretend we’re building a product management tool.

User Testing 59

User Testing Development Research Software Feedback Software 59

Nulab

MAY 26, 2021

According to recent research , only 40% of employees across organizations know what the goals of their company are. Goals to improve efficiency tend to focus on processes and tools. Or a web development agency might implement diagramming tools to speed up their wireframing process. Boosting efficiency. How to set team goals.

Research Software 72

Research Software Feedback Software User Testing Software Review 72

The Product Coalition

APRIL 2, 2022

People with this competence: - Are skilled at winning people over - Fine-tune presentations to appeal to the listener - Use complex strategies like indirect influence to build consensus and support - Orchestrate dramatic events to effectively make a point A good part of our job requires the exercise of influence.

Product Management 155

Product Management Product Manager User Testing Customer Experience 155

The Product Coalition

AUGUST 12, 2018

The last few years have seen several tools and processes emerge to assist us in managing products. However, most of these tools have focused on the quantitative side but not much to help product managers approach and design solutions to problems. To create this mental connection, effective messages are thoughtfully timed.

User Testing 62

User Testing Research Software Customer Experience Product Management 62

Pragmatic Marketing

AUGUST 20, 2019

More than one-third of Canadian consumers have experienced the consequences of a security breach of hack, according to research conducted by PCI Pal , a company that provides secure payments to contact centers. Blue teams are internal security personnel who are tasked with stopping the simulated attacks.

Data Visualization 70

Data Visualization User Testing Product Research Reporting Tools 70

Product Talk

OCTOBER 20, 2021

And this is why it can be helpful to consider the tools that will best support you in building your continuous discovery practice. Let’s be clear: The tools alone won’t automatically make you better at discovery. Since there are countless ways of approaching this, we’re kicking off a new series, Tools of the Trade. Tweet This.

Product Research 150

Product Research Research Software Technical Review Data Visualization 150

ProductPlan

JANUARY 21, 2022

Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Investing in tools for the product team commanded the most significant share of product team budgets in our 2021 survey. Accelerated by the shift to distributed teams and remote working, these tools have become invaluable resources.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52