The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. As you climb the ladder, primarily the focus changes from solution and execution to strategy. A Platform PM also concerns himself with stability and safety of the platform. Specialist PM Roles.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Gainsight

SEPTEMBER 20, 2019

The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses. As you complete the exercise above for each issue and product opportunity, thoroughly document your findings. How will we take the output to market?

Framework 58

Framework Roadmap Customer Experience User Testing 58

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Management 150

Product Management Product Manager User Testing Customer Experience 150

Nulab

MAY 26, 2021

According to recent research , only 40% of employees across organizations know what the goals of their company are. Goals to improve efficiency tend to focus on processes and tools. Or a web development agency might implement diagramming tools to speed up their wireframing process. Boosting efficiency. How to set team goals.

Research Software 72

Research Software Feedback Software User Testing Software Review 72

The Product Coalition

AUGUST 12, 2018

The last few years have seen several tools and processes emerge to assist us in managing products. However, most of these tools have focused on the quantitative side but not much to help product managers approach and design solutions to problems. To create this mental connection, effective messages are thoughtfully timed.

User Testing 62

User Testing Research Software Customer Experience Product Management 62

ProductPlan

SEPTEMBER 20, 2022

This might lead some product professionals to bypass their own spidey senses in favor of simply facilitating prioritization exercises. True product sense extends far beyond the solution’s user experience and design aspects. They achieve this through answering those challenges with superior solutions.

User Testing 52

User Testing Development Product Research Customer Experience 52

ProductPlan

MARCH 2, 2020

Software product manager). Use roadmapping software. In our experience, satisfaction in how PMs communicate that strategy often depends on the roadmapping tool they use. Interestingly, those who communicated the roadmap with a roadmapping software tool or a drawing software were the happiest with their current strategy. . .

Reporting Tools 60

Reporting Tools Feedback Software Research Software User Testing 60

Sachin Rekhi

MAY 13, 2011

BJ Fogg , a professor and researcher from Stanford University, stopped by and shared with us his secrets on behavior change. For those of you who are not familiar with BJ Fogg, he has been studying behavior change for over a decade, is the founder of the Persuasive Technology Lab at Stanford, and author of the book Persuasive Technology.

Research Software 60

Research Software Customer Experience User Testing Customer Feedback 60

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is an increasingly popular field in the technology industry. Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on).

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

Intercom, Inc.

FEBRUARY 18, 2019

If you have followed us over at Sherlock , you will likely have heard us say many times that product engagement is the lifeblood of any SaaS business. This is because the entire SaaS business model is dependent on people using (and getting value from) your product consistently over time. Step 1: Define engagement for your product.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Product Bookshelf

AUGUST 22, 2016

The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. Transform yourself into an ‘idea person’ by looking for inspiration with everyday activities and creative-thinking exercises. Find the solution to the smallest component, then work your way up. Hooked: How to Build Habit-Forming Products.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

Product Talk

MAY 10, 2023

It involves strengthening your understanding of business outcomes , fostering collaboration in product trios , and cultivating many other habits like conducting regular story-based interviews , mapping opportunities on the opportunity solution tree , and identifying and testing assumptions. Teresa: Who are your typical customers?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. So messaging is really how you feel fuel for the race. (

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

ProductPlan

NOVEMBER 4, 2019

Research mindset. This often requires doing some research to come up with the right facts and figures to make their case. Customer research is essential to the job. Prioritization is a top-line responsibility for product managers, so get a feel for how they attack it or if they have a framework they prefer.

User Testing 48

User Testing Product Management Product Manager Onboarding KPIs 48

Userpilot

SEPTEMBER 25, 2023

TL;DR In SaaS, concept testing is a research method used to test concepts during product discovery and before their launch. Concept testing helps SaaS businesses validate ideas , make the product development process customer-centric, and detect potential issues early, reducing the risk of product failure. Let’s dive in!

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Andrew Chen

DECEMBER 1, 2021

It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each other. For app stores, these are the developers that actually create the products. The other side of the network will follow.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Mixpanel

AUGUST 3, 2023

What tools can enhance a marketing strategy at scale? Marketing analytics is a practice of collecting and measuring marketing data—and using tools that can offer a clear picture of the path from casual website visitors to valuable paying customers. How can you build a strategy around customer value? Or maybe all of the above?)

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Intercom, Inc.

FEBRUARY 22, 2018

It’s less a question of getting people from A to B in your app and more from A to B in their lives. The two major tools I’ve seen to do that are notifications within a mobile app and lifecycle email. We researched how often people did that. Joanna Wiebe on testing your onboarding messaging.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

Mixpanel

AUGUST 3, 2023

What tools can enhance a marketing strategy at scale? Marketing analytics is a practice of collecting and measuring marketing data—and using tools that can offer a clear picture of the path from casual website visitors to valuable paying customers. How can you build a strategy around customer value? Or maybe all of the above?)

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Intercom, Inc.

APRIL 25, 2019

However, when researchers at UC Berkeley and Stanford explored growth at more than 3,000 startups , their key finding was that premature scaling was the most common cause of failure. Unless you’ve got the process in place, and you’ve got a really good framework, you need to really optimize what we have.

Data Visualization 136

Data Visualization Research Software Reporting Tools User Testing 136

Roadmunk

APRIL 25, 2018

So I worked on that for a couple years, alongside with our mobile apps. ” Because it’s so hard to get a framework and get a sense. Are there exercises you put them through to help accelerate their ability to build their gut? It would be really worrisome if someone came into a job and had a really strong conviction.

Customer Experience 53

Customer Experience Product Research User Testing Data Visualization 53

Mixpanel

AUGUST 3, 2023

What tools can enhance a marketing strategy at scale? Marketing analytics is a practice of collecting and measuring marketing data—and using tools that can offer a clear picture of the path from casual website visitors to valuable paying customers. How can you build a strategy around customer value? Or maybe all of the above?)

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

ProductPlan

APRIL 23, 2019

To provide a consistent communications platform for every employee, most companies hold some form of staff meeting on a semi-regular basis. It’s the perfect platform for raising the profile of the product management organization, and asserting its importance. An all-hands meeting can remind everyone what the big picture goals are.

Feedback Software 65

Feedback Software Research Software Product Management Product Manager 65

Business of Software Conference

JANUARY 23, 2020

Do you design your business software like game designers design games? Rahul Vohra founded Superhuman as the antidote to boring email platforms. Rahul has spoken before at Business of Software in USA 2018 about the product-market fit engine and creating something people love to use. How can you find fun in the usually mundane?

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Every business is unique, and metrics frameworks apply differently.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

The Product Coalition

FEBRUARY 8, 2020

Remember: user story creation is a team exercise.) No research: The Product Backlog contains few to no spikes. This often correlates with a team that is spending too much time on discussing prospective problems, instead of researching them with a spike as a part of an iterative user story creation process.)

Weak Development Team 78

Weak Development Team User Testing Product Research Technical Review 78

DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. The company has made design studios in particular a highly accessible and relevant tool.

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. The company has made design studios in particular a highly accessible and relevant tool.

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. The company has made design studios in particular a highly accessible and relevant tool.

User Testing 40

User Testing Product Research Customer Feedback Data Visualization 40

Imaginary Cloud - Design

AUGUST 1, 2018

Creating a mood board is defining the look and feel of a product before jumping to the design tools and designing all the final interface screens. This research can be done through online galleries and archives, but if you have the time, try to go offline and visit museums, libraries, municipal archives. Relational systems.

Research Software 42

Research Software User Testing Feedback Software Reference 42

Userpilot

AUGUST 28, 2019

If I asked you to think of the most important aspects of creating a successful SaaS product, you’ll probably think of solving a need, user onboarding techniques, and the all-important product-market fit. Why every SaaS company NEEDS a user adoption strategy. How user research will help you identify user adoption points.

Research Software 108

Research Software User Testing Analytic Tools Customer Experience 108

Userzoom

MAY 9, 2019

Head of UX Research, James Barley, showcases how he’s worked to democratize research at Auto Trader over the last couple of years, by making it more visible and understandable throughout the whole business. I’ve been heading up UX Research at Auto Trader now for the last couple of years. James: Hello, good morning.

User Testing 121

User Testing Product Research Research Software UX 121

Intercom, Inc.

MARCH 19, 2020

Like I said, fairly enterprise-oriented software companies like Notion have super fans. Much of what our original sketch of what key points we needed to make in this book were originally formed by a framework that we developed to educate our clients on what the heck we mean when we talk about how to build a community.

Customer Experience 37

Customer Experience User Testing Customer Feedback Research Software 37

Agile Velocity

OCTOBER 9, 2019

We are based here in Austin, and we are focused on democratizing access to the best of the best in terms of leadership development through a technology platform. I’m Ron Dovich, AVP of Technology at AT&T Cybersecurity. I am the co-founder and COO of a company called Ceresa. I’ll also be commenting from my past role.

Agile 40

Agile Presentation Reporting Tools Leadership 40

Andrew Chen

MAY 28, 2019

You can follow and message Li on Twitter if you have thoughts about the piece. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. Podcasts can be accessed from computers, mobile apps, or other media players. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93