Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. Offer self-service support in multiple formats and an in-app resource center.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

JUNE 17, 2022

Both of these frameworks are commonly used to monitor, manage, and assess results. Let’s help you find the differences so you can choose the most relevant one to maximize customer retention and boost your SaaS growth. Setting the team vision and mission is the first thing you should do to motivate your employees.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Userpilot

DECEMBER 12, 2023

A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. There are several reasons why your SaaS product needs a UX map.

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Roadmap Customer Experience UX Product Research 105

The Product Guy

FEBRUARY 13, 2020

Below is an overview of the main problems I ran into, along with our framework for addressing them and sustaining our innovation and growth. Low accountability Limited visions of the product by PMs. Regarding problem discovery: Value was feature-based PMs and PDs embedded in delivery Reactive to feedback, stakeholder-biased.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

ProductPlan

AUGUST 10, 2023

Where charismatic leaders rally the troops around an ambitious vision with a massive potential payoff. A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps. The product vision defines where the business wants the product to be.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

OCTOBER 25, 2022

To define the product vision , product managers need to take their market research results along with the company objectives and use them to outline what they want the product to be like in the future. Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. Nico: Exactly.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

ProductPlan

AUGUST 10, 2023

Where charismatic leaders rally the troops around an ambitious vision with a massive potential payoff. A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps. The product vision defines where the business wants the product to be.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

JULY 9, 2023

Regularly collecting and analyzing customer feedback is essential for monitoring usability and identifying areas for improvement. A/B tests allow you to identify the best versions of your UI and in-app content. You can deliver your surveys by email or in-app to engage both inactive and active users. Rinse and repeat.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Tools/frameworks/models, and. Tools, Frameworks, and Models. One of my favorite models is the “ GLE e model” which helps to craft a product vision. 2) The solution.

Product Research 124

Product Research Data Visualization Feedback Software User Testing 124

Mixpanel

JULY 22, 2020

Below, I’m sharing a framework that I’ve leveraged to set goals and effectively institute them across an organization. Quick feedback loop: The results of your changes can be seen quickly. Stable: It’s a predictable measurement tool, and you’re confident your work won’t be drowned out by noise.

User Testing 52

User Testing Product Research Framework Data Visualization 52

Mind the Product

JUNE 13, 2019

I used Roman Pichler’s Vision Board to map target users of the culture and their needs, as well as the business goals and the component parts of delivering culture change. I also defined a vision: Agile product management culture is the norm and is adding measurable value to Parkinson’s UK. There are A LOT. It is a huge task.

Product Research 143

Product Research User Testing Feedback Software Research Software 143

The Product Coalition

MARCH 5, 2018

Over the years of building Machine Learning products, I’ve come up with a framework that usually works for me. Build a feedback loop This helps to gauge customer satisfaction and generates data for improving your machine learning model Monitor For errors, technical glitches and prediction accuracy Get creative!

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. How do you set a product vision? Strategy is made up of three elements: your vision, objectives and roadmap. How do you set a product vision? How do you set a product vision?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Everything you choose to improve or build in your SaaS product should support the business.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. Start at the Top.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

The Product Guy

APRIL 23, 2020

I asked for more work product people usually handle, I read books about technology, about the role, purchased online courses and bootcamps — anything, to inform me what I was up against and what were the skills I need to get into the role and to excel when I got there. And from then on, I wanted to learn more.

Feedback Software 142

Feedback Software Product Research Customer Feedback Customer Experience 142

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” Give Your Product a Voice. Use Data to Refine Your Message.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Agile Velocity

MAY 20, 2020

So, an alternate definition for creating balance at the top might be to gain an understanding of complexity, by applying the Cynefin Framework 2 or a Volatility – Uncertainty – Complexity – Ambiguity (VUCA) filter, as the foundation for decision making to enable agility wherever it is needed. The Agile Leadership Team.

Agile 77

Agile Feedback Software Data Visualization Research Software 77

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. What is customer feedback? Why is customer feedback important?

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. The data backs it up. Author: Sachin Rekhi.

Article 82

Article Feedback Software Research Software User Testing 82

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. It’s fantastic to be here, and thank you to Michelle and the team at SaaS North for the invitation. Customer feedback really became important for me in my first SaaS business.

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Usersnap

JUNE 8, 2020

Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. 18 giveaways provided by the speakers were drawn to lucky winners, and exclusive perks for UX and CX tools were given out. Customers are evolving, and so should your CX practices.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Amplitude

OCTOBER 9, 2019

I sat down with Josh for a chat on what he sees others missing, from how to create guardrails, to assessing the roles of workers, to the role of technology, to balancing business priorities. Technology as the Forcing Function. You need values, mission, and vision. This is where Conway’s Law doesn’t just apply to your technology.

Reporting Tools 45

Reporting Tools Analytic Tools Feedback Software Data Visualization 45

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit. why do they use them?

User Testing 140

User Testing Product Research Product Marketing Customer Experience 140

The Product Coalition

AUGUST 26, 2019

Two tools which are often my go-to for helping Product Leaders and organisations I work with achieve this, are OKRs and Hypothesis Driven Development?—?both something like “ Launch app x ” is not an OKR, it’s not the objective?—?it’s it’s an output, rather launching app x to achieve blah, that’s your outcome. ??

Product Research 81

Product Research Feedback Software Vision Customer Experience 81

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MAY 6, 2019

The Use of Knowledge in Society The subject matter of the article is how to rationally organise decision making processes in a system with only partial information available to the actors. “If Rather, it’s a question of how the total information known by the actors in the system can most efficiently be used.

Product Research 60

Product Research Product Management Product Manager Systems Review 60

Userpilot

NOVEMBER 24, 2022

A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Similar requests and customer feedback may highlight problems that need urgent attention from the product team. What is a customer request management system?

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. A product roadmap is a general term for a plan that highlights the direction, vision , priorities, and progress of a product’s development over time. What positions yours as a better solution? How do you build one?

Data Visualization 105

Data Visualization Feedback Software Research Software User Testing 105

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. I continued that journey with more software programming languages like Pearl and Java and so on.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Intercom, Inc.

JULY 15, 2021

In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. Sometimes, getting honest feedback from customers works best in a relaxed, fun environment, where they can let their guard down. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245