The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Let us take a closer look at these feedback strategies.

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Product Research Feedback Loop User Testing Feedback Software 52

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? CS talks to customers all day — they already hear feedback.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? One reason is that intentional software product test kitchens are often viewed as an extra expense and operational overhead.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Before we start, I should probably mention that for the last 3 years I have focused on customer research. I also worked with numerous tech startups and even built and run companies myself. sources of feedback.

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Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

UX Planet

FEBRUARY 29, 2024

From design-team-of-thirty to design-team-of-one Over the past two years, I have been a design-team-of-one at a fast-growing startup, and the experience has been nothing short of a rollercoaster. As you can imagine, we had an established design culture and stack of UX tools and practices we used on a daily basis.

Startups 61

Startups Product Research Feedback Software User Testing 61

The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. In fact, the biggest advantage that you can leverage from a startup perspective is Lean product management (‘Lean’ or ‘LPM’).

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Startups Feedback Software User Testing Product Research 123

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. What is a product team structure?

Analytic Tools 77

Analytic Tools Feedback Software Research Software Product Research 77

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. and in the past 20 years I was in the B2B industry, always surrounded by web technology. Hello everyone, my name is Klaus-M.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. This requires targeted, in-depth user research. Make it easier in a clustered SaaS market. As markets mature, the competitive landscape gets crowded.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Run continuous market research, discovery, and/or user research to better understand how to solve problems. Platform Product Manager.

Research Software 88

Research Software Analytic Tools Feedback Software Product Research 88

Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. There is no universally ‘average’ churn rate.

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Product Research Data Visualization Feedback Software Analytic Tools 74

Ask Benny

JANUARY 25, 2020

Sprints are internal without any release and feedback from customers. It should follow the lean startup methodology, even if some small things need to be adapted to corporate culture. A research by Standish Group claims over 64% of developed features are never or rarely used. Long design and specification cycles.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Mixpanel

FEBRUARY 23, 2021

It’s been a long-held notion in startup circles that lack of product-market fit will doom even the scrappiest of teams to fail. And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. ” Credit: The Lean Startup Playbook. In short, yes.

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User Testing Onboarding KPIs Product Research Startups 130

Userpilot

SEPTEMBER 5, 2022

As I’m writing this post, 76,942 employees in tech startups have been laid off due to the recession in 2022 alone (according to Layoffs.fyi Tracker). After some epic tech startup fails in the recent months , the VCs clearly stopped believing in the ‘unicorn dreams’. What are VCs looking for in SaaS companies in 2022?

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UX Planet

JANUARY 16, 2024

For startups and product owners, the stakes are high, and the path is treacherous. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want.

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Product Talk

SEPTEMBER 6, 2023

Let’s have feedback loops. Then how do we do the work to discover what are the right solutions that actually address those needs in a way that drives that outcome? How do we get our teams access to the right tools to quickly test assumptions? Can we get access to the right tools? Lots of that.

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Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Usersnap

FEBRUARY 5, 2024

Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. Stakeholder management challenges Navigating stakeholder management , the survey phase in the discovery process can be challenging without proper tools. Table of content ?

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

Userpilot

DECEMBER 12, 2023

A specialty roadmap focuses exclusively on one area, for example, UX design or research , but across multiple products. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. There are several reasons why your SaaS product needs a UX map.

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Roadmap Customer Experience UX Product Research 86

Ask Benny

FEBRUARY 26, 2019

Sprints are internal without any release and feedback from customers. It should follow the lean startup methodology, even if some small things need to be adapted to corporate culture. A research by Standish Group claims over 64% of developed features are never or rarely used. Long design and specification cycles.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

MAY 8, 2018

Handover is a crucial process in the software lifecycle, and it may turn out to be costly and harsh unless you take the appropriate precautionary steps to make it smooth and downtime-free. The following article answer the question how to transfer software development works to another programming team. feel free to read Micha?’s

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

Intercom, Inc.

DECEMBER 10, 2019

When you’re in the startup phase of a company, speed of shipping, and shipping uncomfortably early so you can learn what actually works, is essential for success. In addition, business metrics tend to be lagging indicators, which means that the feedback loop from testing to learning is often too slow to be of practical use to a team.

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Onboarding KPIs Framework Product Research User Testing 281

Ask Benny

JULY 16, 2018

It should follow the lean startup methodology, even if some small things need to be adapted to corporate culture. A research by Standish Group claims over 64% of developed features are never or rarely used. This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

ProductPlan

APRIL 9, 2020

What is Qualitative Research? This form of user research fills in the gaps that hard data can’t. Qualitative Research Methods. The best qualitative research method for your product depends on a variety of factors. Customer interviews : A good way to get in-depth feedback, but takes time and resources.

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Product Research User Testing Research Software Data Visualization 103

The Product Coalition

JULY 17, 2018

Sprints are internal without any release and feedback from customers. It should follow the lean startup methodology, even if some small things need to be adapted to corporate culture. A research by Standish Group claims over 64% of developed features are never or rarely used. Long design and specification cycles.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place.

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Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. The data backs it up. Author: Sachin Rekhi.

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Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. The bigger idea is actually “audio”, not specifically podcasting. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Usersnap

MAY 19, 2022

If you don’t have the answer from the customer feedback , then the next best move is to use a product-market fit template. Coming from a more QA perspective, we recognized the opportunity to provide value to product managers and other personas who may or may not use our stellar bug tracking technology. Let’s get started! ??

User Testing 52

User Testing Product Research Customer Feedback Customer Experience 52

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. Yet, time and time again, we hit a wall.

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User Testing Data Visualization Customer Feedback Customer Experience 109

CardBoard

AUGUST 24, 2023

This includes strategic planning, collaboration between teams, handling customer feedback, analyzing data, and managing product launches. Today, Product Ops is recognized as a key function in many organizations, from startups to large corporations. They’re always looking for ways to make things run more smoothly and efficiently.

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DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

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DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

Amplitude

FEBRUARY 26, 2018

When you’re building a relatively simple CRUD app, the project planning process doesn’t have to be overly sophisticated. Do some user research. But when you’re building a product with lots of technical or business unknowns—something many startups and product teams are doing—this process breaks down. Make some mockups.

Research Software 66

Research Software Feedback Software Product Research User Testing 66

Userpilot

MARCH 8, 2022

With its build fast and fail fast approach, it helped many adapt to constant feedback loops and quick iterations. A good way of focusing on desired outcomes is to use Teresa Torres’ Opportunity Solution Tree, from the continuous discovery framework. Startups are a lot like that. What is an MLP product?

Product Research 136

Product Research User Testing Customer Experience Feedback Software 136