UX Planet

FEBRUARY 29, 2024

From design-team-of-thirty to design-team-of-one Over the past two years, I have been a design-team-of-one at a fast-growing startup, and the experience has been nothing short of a rollercoaster. As you can imagine, we had an established design culture and stack of UX tools and practices we used on a daily basis.

Product Research 60

Product Research Startups Feedback Software User Testing 60

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. In fact, the biggest advantage that you can leverage from a startup perspective is Lean product management (‘Lean’ or ‘LPM’).

Startups 121

Startups Feedback Software User Testing Product Research 121

The Product Coalition

JANUARY 27, 2024

Within the B2B ( SaaS ) sector companies diverge into two distinct types, each with unique challenges and focus areas: Product-led companies, wielding innovation as their weapon of choice, and sales-led companies, harnessing the power of charisma. For example.

Feedback Software 126

Feedback Software Analytic Tools Onboarding KPIs B2B 126

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). The first version of Buffer is a good software example of a MVP. a skateboard.

User Testing 121

User Testing Feedback Software Research Software Product Research 121

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Price comparison tools often didn’t work. List of user acceptance testing tools ?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? One reason is that intentional software product test kitchens are often viewed as an extra expense and operational overhead.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. What is a product team structure?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. There is no universally ‘average’ churn rate.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Usersnap

APRIL 28, 2020

Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature. Don’t stop at collecting feedback, manage it like a pro. Usersnap is well-known as a user feedback tool with easy screenshot and annotation features. Assigning feedback items.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. But it’s something to consider, especially in this competitive SaaS space. Consider building one for your SaaS. How to drive customer success for your SaaS?

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

The Product Coalition

MARCH 2, 2018

The Build-Measure-Learn Feedback Loop is a core tenet of the lean startup methodology, popularized by Eric Ries. Compare how quickly and accurately your new idea satisfies the unmet needs to how quickly and accurately the existing solutions satisfy them. No solutions. So, you build, measure, learn, and then repeat.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. I also worked with numerous tech startups and even built and run companies myself. sources of feedback. Some people say that Marketing makes the world go round. But what happens when Marketing doesn’t work?

User Testing 105

User Testing Research Software Feedback Software Product Research 105

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. Make it easier in a clustered SaaS market. With the right data, your product marketing team can start publicizing the quantifiable benefits of your solution.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Userpilot

SEPTEMBER 5, 2022

As I’m writing this post, 76,942 employees in tech startups have been laid off due to the recession in 2022 alone (according to Layoffs.fyi Tracker). After some epic tech startup fails in the recent months , the VCs clearly stopped believing in the ‘unicorn dreams’. What are VCs looking for in SaaS companies in 2022?

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Platform Product Manager. A product manager building a SaaS product of some sort, working in Agile software development practices.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

The Product Coalition

FEBRUARY 20, 2023

Product-market fit (PMF) is a tricky thing for startups. It’s that sweet spot where the needs of your target market perfectly align with what your product is offering, and if you’re a product manager at an early startup, it’s your job to help your product find that fit. But should you listen to feedback from all your users?

User Testing 165

User Testing Product Research Product Marketing Customer Feedback 165

UX Planet

JANUARY 16, 2024

For startups and product owners, the stakes are high, and the path is treacherous. Market research for startup branding can be perceived as an unnecessary expense, especially when compared to product development or marketing activities that seem more directly linked to revenue generation. Yet, it’s a double-edged sword.

Branding 88

Branding User Testing Product Research Data Visualization 88

Ask Benny

JANUARY 25, 2020

Sprints are internal without any release and feedback from customers. It should follow the lean startup methodology, even if some small things need to be adapted to corporate culture. This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Mind the Product

NOVEMBER 24, 2020

Feedback loops. Management tools at 15Five and Trello. Review us on your podcast app so that we can use your feedback to be better. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Supporting a team. Quote of the Episode.

Product Research 93

Product Research Feedback Software Feedback Loop Technical Review 93

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Intercom, Inc.

DECEMBER 10, 2019

When you’re in the startup phase of a company, speed of shipping, and shipping uncomfortably early so you can learn what actually works, is essential for success. In addition, business metrics tend to be lagging indicators, which means that the feedback loop from testing to learning is often too slow to be of practical use to a team.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

DECEMBER 12, 2023

Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. It serves as a visual guide that describes what a product or solution will look like from the user’s perspective. There are several reasons why your SaaS product needs a UX map. UX roadmap. Source: Roadmunk.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Gainsight

APRIL 12, 2023

Mistake #2: On the other hand … not betting on the team that got me there “Everything will be fine once we get a new head of [X]” – every startup CEO ever (also me, frequently) When you launch a company, the initial team is usually whoever you can get. To run a startup, you have to make bets. Invest in back-office systems early.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Modus Create

MARCH 17, 2022

As agile becomes the go-to philosophy for software development, it’s influencing other areas of business, including non-IT teams. Therefore, agile leadership principles don’t require you to be a scrum master, certified Agile practitioner, or even a technology professional. Don’t Ignore Planning and Tooling.

Leadership 98

Leadership Agile Reporting Tools Feedback Software 98

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

CardBoard

AUGUST 10, 2023

There’s a tool you can use to avoid this scenario. Steve Blank, a seasoned entrepreneur, is at a software company called E.piphany. Instead, the Customer Development model suggests that startups should first understand their customers and the problems they’re facing, then build a product to solve those problems.

Product Research 52

Product Research User Testing Customer Feedback Data Visualization 52

Johanna Rothman

SEPTEMBER 28, 2021

Those actions show that managers change their actions in the face of new information or feedback. However, everyone works as part of a system. That system doesn't allow just any action. The system rewards and punishes specific actions. See the feedback loop posts.). And management actions matter the most.

Agile 89

Agile Feedback Software Product Research Feedback Loop 89

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Ask Benny

FEBRUARY 26, 2019

Sprints are internal without any release and feedback from customers. It should follow the lean startup methodology, even if some small things need to be adapted to corporate culture. This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

It should follow the lean startup methodology, even if some small things need to be adapted to corporate culture. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results ).

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

MAY 8, 2018

Handover is a crucial process in the software lifecycle, and it may turn out to be costly and harsh unless you take the appropriate precautionary steps to make it smooth and downtime-free. The following article answer the question how to transfer software development works to another programming team. feel free to read Micha?’s

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

The Product Coalition

JULY 17, 2018

Sprints are internal without any release and feedback from customers. It should follow the lean startup methodology, even if some small things need to be adapted to corporate culture. This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Userpilot

FEBRUARY 29, 2024

A progress bar serves as a visual cue, signifying that your request is in the system, and the application is diligently working to fulfill the action you’ve asked for. Gradual increments in progress trigger a positive feedback loop, motivating users to complete subsequent steps.

Customer Experience 105

Customer Experience Customer Feedback User Testing Systems Review 105