The Product Coalition

JANUARY 27, 2024

Within the B2B ( SaaS ) sector companies diverge into two distinct types, each with unique challenges and focus areas: Product-led companies, wielding innovation as their weapon of choice, and sales-led companies, harnessing the power of charisma. In both cases, there should be a proper high-level product vision and a product roadmap.

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Feedback Software Analytic Tools Onboarding KPIs B2B 129

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

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Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

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Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good growth strategy is also data-driven.

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Feedback Software Research Software Analytic Tools Product Research 105

Alchemer Mobile

MARCH 14, 2022

Trends that will define the year in mobile—and beyond. Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. This report contains data from the following app categories: Finance. Close customer feedback loops.

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Data Visualization Reporting Tools User Testing Customer Feedback 263

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

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Userpilot

FEBRUARY 13, 2024

Product webinars are a great way of keeping up-to-date with the latest news and trends in product management in an accessible way. TL;DR A product webinar is a virtual seminar showcasing and discussing a product's features and benefits as a marketing and sales tool. Watch how to use microsurveys in your SaaS.

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Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

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Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

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Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

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Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback.

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Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

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Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways.

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Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

OCTOBER 18, 2022

Unmet customers’ needs to inform your product roadmap. To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Repeat the analysis and update your product roadmap. Hiccups in user experience. Customer analysis involves six steps: 1.

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Usersnap

APRIL 28, 2020

Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature. Don’t stop at collecting feedback, manage it like a pro. Usersnap is well-known as a user feedback tool with easy screenshot and annotation features. Assigning feedback items.

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Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

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Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JULY 8, 2022

In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app. PX insights help you understand users’ behavioral patterns through direct customer feedback. Let’s begin!

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Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

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Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Platform Product Manager. Platform Product Manager. Core Product Manager.

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Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

SEPTEMBER 14, 2022

On the other hand, product management is responsible for developing the product roadmap, managing the product lifecycle, and working with engineering to bring the product to market. Look back and learn- collect feedback and improve. Imagine you have created a tool that helps with building CVs. Market Research. Advertising.

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Product Research Feedback Software Research Software Product Marketing 98

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. This feedback loop needs to be integrated into the product planning and development processes.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

OCTOBER 25, 2022

Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them. To capture trends, you need to do it regularly and ideally follow up with qualitative questions. Tagging responses in Userpilot helps you design relevant in-app experiences to improve satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

SEPTEMBER 11, 2023

Choosing the right tool to work with can make your life easier. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. It enables you to collect user feedback and make improvements before a full launch. outlined in your plan.

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Product launches Product Research Data Visualization Research Software 105

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Spotting friction points with funnel analysis.

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Data Visualization Feedback Software Analytic Tools Customer Experience 98

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

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Data Visualization Onboarding KPIs User Friction Product Research 201

Usersnap

JULY 27, 2020

If you want your customers to give you feedback and suggestions, then you should probably start by asking for it. You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form. First, you need a feature request channel. That’s easy enough to understand.

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The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. They also said they wished they had a clearer product roadmap strategy. What are you trying to achieve?

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The Product Coalition

JUNE 3, 2021

And thinking better is about finding simple processes that help us work through problems from multiple dimensions and perspectives, allowing us to better choose solutions that fit what matters to us. Dashboards of user behavior summarizing trends. Feedback from internal teams like Sales or Support. Or better yet, all roadmaps.

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Feedback Software Data Visualization Research Software User Testing 170

ProductPlan

FEBRUARY 8, 2022

Inability to process and learn from the flood of customer feedback and data pouring in. Implementing or optimizing systems and processes. For example, product managers must translate customer insights and prioritize them in the product roadmap. Implementing or Optimizing Systems and Processes.

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Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Gainsight

AUGUST 4, 2022

“Make Instagram Instagram again” memes flooded both Instagram and other social media platforms. Users made it clear that they use Instagram as a photo-sharing platform. To their credit, Instagram worked swiftly to address the feedback and roll back changes. Build a data-driven roadmap based on customers’ behavior.

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Customer Experience Product Research User Testing Customer Feedback 64

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. Nico: Exactly.

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CardBoard

AUGUST 24, 2023

This includes strategic planning, collaboration between teams, handling customer feedback, analyzing data, and managing product launches. They work closely with product managers and other stakeholders to define the product roadmap and ensure that it supports the company’s strategic objectives.

Data Visualization 52

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Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Continuous experiments help shorten the feedback loop and drive success. What is an example of a growth experiment for a SaaS company? Let's get right into it!

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User Testing Product Research Customer Experience Onboarding KPIs 105

Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox.

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Feedback Software User Testing Customer Feedback Product Research 246

Mixpanel

JUNE 3, 2019

MAU, or Mobile Apps Unlocked, is a gathering of 2,500+ leaders from top mobile brands around the world that takes place every spring in Las Vegas. Mixpanel was one of the first tools the team purchased in their very early days, and has been a required training during new hire onboarding ever since.

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Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

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Data Visualization Feedback Software Research Software User Testing 105

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Develop the product roadmap. Develop the product roadmap.

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