Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? In short, customer feedback seems to vanish into a black hole, they told me. Phase One Findings: The Customer Feedback Black Hole.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. From organizational silos to legacy technology. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

SEPTEMBER 14, 2022

On the other hand, product management is responsible for developing the product roadmap, managing the product lifecycle, and working with engineering to bring the product to market. Look back and learn- collect feedback and improve. Imagine you have created a tool that helps with building CVs. Market Research. Advertising.

Product Research 85

Product Research Feedback Software Research Software Product Marketing 85

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. In order to move the needle, you need to listen—and we mean really listen—to customer feedback. Additionally, it’s important to hear from a large base of your customers in order to make informed feedback decisions.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

ProductPlan

OCTOBER 27, 2022

In addition, they want to provide a real-world solution to a customer’s problem. Product teams create successful products or features by gathering reliable feedback internally and externally. In this joint webinar with Chameleon , we will teach you: The best user research methods for reliable feedback.

Product Research 52

Product Research User Testing Feedback Loop Customer Feedback 52

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. The TL; Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways to Get Feedback from New Users. are asking about to see if your solution is meeting their specific needs.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 97

Feedback Software Analytic Tools Product Research Data Visualization 97

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Here’s the transcription from the webinar… This is really summed up in one line?—?

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? In-App Engagements and Product Communications. Embedding a Customer Feedback Loop Into Your Product Delivery. Gainsight PX Wins Coveted Proddy Award for Best User Adoption Solution.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

ProductPlan

JULY 24, 2020

We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. But in reality, the communication tool we use far more often is email. 4 Key Ingredients of an Effective Customer Feedback Request Email. Lead with intention.

Customer Feedback 78

Customer Feedback User Testing Customer Experience Product Research 78

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 94

Data Visualization Feedback Software Research Software User Testing 94

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

JULY 22, 2022

SaaS businesses should use both models together. Focus on making an amazing product, collect user feedback , and then implement that feedback into product improvements. Use in-app guidance regularly to educate existing customers , even long after onboarding is done. This is where the SaaS reverse trial comes in.

Feedback Software 91

Feedback Software Analytic Tools User Testing Product Research 91

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. How to announce product change: Use in-app notifications to communicate product changes and get users to engage with the updates immediately. Pair in-app notifications with email marketing. Display your upcoming releases on a public product roadmap.

Feedback Software 86

Feedback Software User Testing Product Research Customer Experience 86

Userpilot

JULY 23, 2023

Whether you want to bring in more demand from marketing campaigns or retain customers through better in-app communication – the right marketing team is a must. An organizational structure for a B2B marketing team consists of the following: The product marketing team for focusing on new feature launches and in-app marketing.

B2B 82

B2B Research Software Feedback Software Customer Experience 82

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ??

Webinar 60

Webinar Agile Product Research Customer Experience 60

ProductPlan

MAY 19, 2022

He writes: “If you build cross-functional product teams, you can’t expect them to be effective without the right tools and capabilities. The cornerstone is a well-thought-out product vision, strategy, and product roadmap. Managing tools (for roadmapping, prototyping, etc.) Articulate a Clearer Vision.

Product Research 52

Product Research User Testing Data Visualization Customer Feedback 52

Usersnap

NOVEMBER 4, 2021

The scaling SaaS company often have to find out through practice what the difference is between a product owner vs product manager. For a mooning SaaS company with a medium-sized, sturdy ship in the middle of the thunderous ocean, the difference sometimes feels hazy. need a customer feedback workflow in place? Do You Need Both?

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

Userpilot

OCTOBER 19, 2021

Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. In SaaS, customer retention is the sum of all activities a business undertakes to keep its users.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Experience 88

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. Customer success is the process of collecting customer feedback, solving issues and providing necessary help.

Feedback Software 50

Feedback Software Customer Experience User Testing Research Software 50

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Gainsight

JUNE 10, 2021

Building Programs That Drive Adoption at Scale: KC Duggan, Director of Revenue Systems at MINDBODY, JT Eborn MBA of PMP Instructure, Melissa Allen the Sr. Next, is the backbone of your CS operations: access to accurate data, consistent processes, the right tech stack, and a feedback loop. How clean is your data?

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52