Product Talk

AUGUST 4, 2021

They weren’t sure which methods were good for which steps in the process and they wanted a framework for putting it all together. During our coaching session, we reviewed their work and iterated on it as needed. This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop.

Product Research 261

Product Research Books User Testing Research Software 261

Userpilot

MARCH 2, 2022

OKRs, commonly known as Objectives and Key Results, is a framework used to set, implement, and monitor progress towards goals. To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. Here’s an OKR framework you should follow.

Feedback Software 100

Feedback Software Onboarding KPIs Reporting Tools Product Research 100

Userpilot

JUNE 26, 2023

TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. Let’s dive in!

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

The Product Coalition

MAY 8, 2023

Read more: 55+ Examples of How SaaS Companies Ask for Customer Feedback 2. Customer calls Your CS team might reach out to customers directly — to do account reviews or to conduct exploratory customer interviews. Customer calls are valuable because they can elicit feedback you otherwise might not hear. That’s your cumulative MRR.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. Ensure to phrase your questions in a way that prompts users to provide insightful feedback. Build customer feedback surveys code-free with Userpilot. The Value vs. Effort framework. How do you build one?

Data Visualization 91

Data Visualization Feedback Software Research Software User Testing 91

The Product Coalition

APRIL 16, 2018

A Product Management Framework for Machine Learning?—?Part Imagine for example another team removing your ‘thumbs up’ feedback loop to optimize for conversion. This could be due to multiple factors within the user journey, seasonality, business cycles, new launches, just about anything. not very scalable. Get Creative!

Artificial Inteligence 60

Artificial Inteligence Framework Data Visualization Product Research 60

Userpilot

APRIL 27, 2023

In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. TL;DR Customer feedback is the data you get from your users about your product and their experience. Userpilot G2 review.

Feedback Software 69

Feedback Software User Testing Customer Feedback Analytic Tools 69

Userpilot

JANUARY 20, 2024

To do so, use frameworks like ICE, RICE, or Value vs Effort, or create your own scoring matrix. They develop hypotheses of the underlying causes, including: – Recent software updates may have introduced bugs. Having generated a list of solutions, prioritize them.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Modus Create

MAY 12, 2022

So, we decided to build smaller scopes for each project phase and create a workflow based on short feedback loops. Open-Source and Hybrid Framework. Ionic is an entirely open-source development platform that builds cross-platform mobile, web, and desktop apps, all with one shared code base and open-web standards.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

JUNE 17, 2022

Both of these frameworks are commonly used to monitor, manage, and assess results. Objectives and Key Results (OKRs) is a collaborative goal-setting framework that individuals and teams use to set ambitious goals with quantifiable key results. MBOs are qualitative, risk-averse, confidential, individual-focus, and review annually.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. It can involve installations, integrating software, high-touch guidance, and a lot of support throughout the process. Create one code-free with Userpilot. Optimization.

Feedback Software 90

Feedback Software Research Software Onboarding KPIs Customer Experience 90

Userpilot

APRIL 7, 2024

The approach to managing SaaS products is entirely different from traditional on-premise software. So, whether you’re a new SaaS product manager, an experienced PM for traditional software, or just interested in gaining more knowledge, this article is for you. Gather user feedback and identify improvements.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

MAY 27, 2024

A good rule of thumb is to use the SMART (Specific, Measurable, Achievable, Relevant, and Time-Bound) goal-setting framework. The SMART goals framework. The smart solution is adopting analytics software , like Userpilot. User interviews : Feedback doesn’t have to be via surveys. Sounds like loads of work, right?

Data Visualization 68

Data Visualization Product Research User Testing Customer Experience 68

The Product Coalition

NOVEMBER 26, 2019

Departmental goals and incentives further push developers towards building robust, scalable, elegant software. On the flip side, many development teams are now fully immersed in “Agile world” that is all about delivering small increments of working code according to strict rituals. The bigger context?—?users,

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Onboarding KPIs Product Research Agile User Testing 78

Agile Velocity

MAY 3, 2024

Whether adopting Scrum, Kanban, or a hybrid Agile framework, it’s essential to adapt practices to suit the organization’s unique context and requirements. Implement Feedback Loops : Feedback loops are the lifeblood of Agile Transformation.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

OCTOBER 11, 2023

Finally, utilizing the right growth experimentation framework can help improve conversion (alongside other metrics ) at key touchpoints in your product. Once you've chosen your top priority experiments, it's time to design your growth experiment template or framework. Start with brainstorming ideas for problems to solve.

User Testing 93

User Testing Product Research Customer Experience Onboarding KPIs 93

The Basics of Product Management

APRIL 27, 2020

Toyota’s success popularised the Kanban system of scheduling tasks and it became especially popular in the world of software development. Strategies such as Google’s OKR Framework can immensely help you to identify the right opportunities. This is a great example of why any good Product Manager should be product agnostic.

Feedback Software 85

Feedback Software Software Review Systems Review Product Research 85

Intercom, Inc.

MARCH 6, 2018

We share feedback with each other all the time, not just for bi-annual or annual reviews. We want to keep getting better and our feedback loop is a really important part of this. Actually, we’re not big on heavy processes at Intercom but we do put frameworks in place to help guide us and we’re always iterating on them.

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Embedded Analytics Feedback Software Product Research Feedback Loop 213

Userpilot

APRIL 18, 2023

TL;DR Customer success strategy is a framework of tactics to deliver value to your customers throughout their lifecycle in order to provide them with the right solutions, support, and guidance to help them succeed. Gather customer feedback to improve your product and ultimately close the feedback loop.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Every tool comes with a unique set of features designed to cater to diverse testing requirements.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 21, 2022

The “ voice of the customer ” or VoC is a marketing term that summarizes the expectations, preferences, and dislikes of your target customers — often based on direct feedback surveys, reviews, or behavioral analytics. Online reviews. Online reviews are a tried-and-tested method of gauging the customer experience.

User Testing 90

User Testing Data Visualization Customer Feedback Customer Experience 90

Userpilot

JANUARY 31, 2022

A product manager building a SaaS product of some sort, working in Agile software development practices. They understand product growth, work with continuous feedback loops, run competitive analyses, and assess potential new product ideas. You do not need to learn how to code (unless you want to be a Technical PM!)

Research Software 92

Research Software Analytic Tools Feedback Software Product Research 92

CardBoard

SEPTEMBER 19, 2023

You plan it, you do it, and then you review it – all within a set timeframe. In the world of software development and product management, Kanban has been a game-changer for getting things done. They provide opportunities for feedback and adjustment. Scrum is a specific way to do Agile.

Agile 52

Agile Feedback Software User Testing Systems Review 52

eG Innovations

OCTOBER 23, 2019

A typical DevOps process consists of 8 stages: plan, code, build, test, release, deploy, operate and monitor. Code, Build. Git is a widely used DevOps tool across the software industry. Git is a widely used DevOps tool across the software industry. Selenium is a free, open source portable automated testing framework.

Reporting Tools 51

Reporting Tools Research Software Feedback Software Software Review 51

ProductPlan

AUGUST 10, 2023

Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. Status reports are handled by the software, freeing up launch team members to spend more time actually doing the work.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

SEPTEMBER 16, 2021

You can measure SaaS products by tracking specific metrics across different stages of the user life cycle, using the Pirate metrics framework (AARRR). Justin Butlion's four-step framework illustrates the feature adoption funnel that outlines how users adopt a feature, and it consists of Exposed, Activated, Used, and Used Again.

Onboarding KPIs 91

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 91

The Product Coalition

NOVEMBER 7, 2019

Stewart Butterfield, the company’s CEO, saw the commercial potential in a new messaging application that would utilize bots and integrations with other tools frequently used in software development. Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. Iterate the product based on feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. About Terri Boshoff.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Every business is unique, and metrics frameworks apply differently.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

AUGUST 18, 2022

The customer advocacy framework. The customer advocacy pyramid is a framework designed by Captivate Collective that outlines the four stages of advocacy: Exploration, Motivation, Activation, and Iteration. Collect customer feedback across the entire customer journey. Customer advocacy can be measured through Net Promoter Scores.

User Testing 92

User Testing Customer Experience Customer Feedback Feedback Software 92

Mind the Product

MAY 13, 2019

Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. provisioning servers), and we use over 700 microservices to reduce cross-team dependencies, which also results in a fairly streamlined code review process. Explain the why.

Research Software 166

Research Software Feedback Software User Testing Customer Experience 166

Usersnap

SEPTEMBER 9, 2021

Therefore, the real question becomes: “Is there a time-tested system you can use to set up a customer feedback system to gather customer feedback?” Customer Feedback Loop” Image source. If you wish to gather customer feedback strategically and systematically, the A.C.A.F Act upon it.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

ProductPlan

AUGUST 10, 2023

Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. Status reports are handled by the software, freeing up launch team members to spend more time actually doing the work.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

SEPTEMBER 15, 2021

You can measure SaaS products by tracking specific metrics across different stages of the user life cycle, using the Pirate metrics framework (AARRR). Justin Butlion's four-step framework illustrates the feature adoption funnel that outlines how users adopt a feature, and it consists of Exposed, Activated, Used, and Used Again.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Roadmunk

SEPTEMBER 21, 2017

Author: First Round Review. Answer: The cost of maintaining new code. The more complex you make your product, the higher the cost of altering that code afterwards. So Shopify’s Director of Product, Brandon Chu, developed a framework to streamline that decision-making process. A tactical and handy post!

Article 81

Article User Testing Product Research Technical Review 81

Usersnap

FEBRUARY 20, 2020

His research culminated in a paper published in the Harvard Business Review in 2003, where Reicheld summarized his findings and unveiled the NPS metric and its associated survey question. On the other hand, a customer might use an NPS survey to express their dissatisfaction but then not act on it due to switching barriers.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64