Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How to Speed Up Your Feedback Loops by Peep Laja. How to Speed Up Your Feedback Loops by Peep Laja. We talk about feedback loops when you collect feedback, use it to improve the product, collect more feedback on the improvements, and so on. Let’s dive in!

Product Research 98

Product Research Feedback Loop User Testing Feedback Software 98

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. How to gather mobile app feedback. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

JUNE 16, 2022

Even if the customer does not currently have feedback, proactively prompting before or after key events keeps your internal feedback loop top-of-mind with customers. Step #3: Build a continuous feedback loop.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

NOVEMBER 6, 2024

Personalizing digital experiences means delivering the right message to the right person, in the right place, at the right time. Let’s break that down: Right Message: Is your message relevant and useful? Right Person: Are the right customer’s receiving the message? Right Place: Are you engaging customers where they are?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. Segmenting power users lets you collect feedback on what they love the most about your product and what they want you to improve.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Lenny Rachitsky

APRIL 6, 2025

Even the act of noting these examples trains you to recognize effective patterns.

CTO Coach 123

CTO Coach Framework Feedback Software Product Research 123

Intercom, Inc.

JULY 17, 2019

Create a feedback loop with your support team. “Keeping your ears close to your customers is one of the most impactful ways you can keep your help center fresh” How do you get feedback from thousands of eyes instead of dozens? . By building a feedback loop with your support team.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Create a customer feedback loop. 4 powerful proactive support messages to send.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilots localization takes this further by automatically translating flows and messages based on a users geography into up to 32 languages. But it doesnt have to be that way.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Alchemer Mobile

DECEMBER 8, 2022

Ideally, the Love Percent is also a metric that can be tracked over time and over version history to gauge how incremental updates to the app impact the customer’s experience or used as a segmentation tool to message fans and critics in a different manner. When someone gives feedback (whether negative or positive), it’s critical to follow up.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Intercom, Inc.

APRIL 26, 2022

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. This involves a messaging strategy that is consistent and truly resonates with customers.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Alchemer Mobile

AUGUST 26, 2021

By selecting the appropriate people to prompt, it ensures that happy customers rate your app publicly, while unhappy customers give you direct, actionable feedback. Message centers or two-way feedback portals. A message center provides a two-way conversation channel to do just that.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

APRIL 16, 2025

When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate. The message feels careless, and the customer loses trust. This proves that even if the test results look promising, your data is skewed, and the rollout hurts your key segment.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. The more consumers you hear from, the more holistic your feedback will be.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

JANUARY 20, 2021

Take time to review your customers’ messages to see how they talk about their problems and which keywords they use. For example, looking through all the messages tagged with #billing in your Inbox will give you a bird’s eye view of not only the common problems themselves, but also the different ways customers can describe those same problems.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Intercom, Inc.

MARCH 14, 2018

Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. You should evaluate all of your learnings and feedback against the problem you set out to solve. Here’s what you should include in your message: 1. Evaluate the findings.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Intercom, Inc.

JULY 5, 2022

It demonstrates how teammates manage their help center content, how users consume that content, how teammates can send that content when responding to users, and how a feedback loop continuously improves the content quality. Intercom customers can set up automated messages to engage their customers when they match certain criteria.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Hint: we can help you with these feedback channels and more!

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Alchemer Mobile

AUGUST 19, 2024

Some brands are great at talking to their customers, others have a little work to do: 51% of customers expect brands to ask them for feedback directly, yet most brands only hear from less than one percent of their customers. Customer feedback is a gift and the launching pad for customer-obsessed product teams.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Alchemer Mobile

JULY 13, 2021

One way to ensure you keep a regular pulse on feedback is to create effective feedback loops as a frictionless part of your product experience, designed in a way that resonates with customer needs: quick, non-intrusive, and optimized for whatever device they’re engaging with, especially when it comes to mobile.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

MAY 19, 2020

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23 percent, reaching over 20 times more consumers than the conventional rate. However, winning brands regularly iterate on what the right “mobile moment” and communication loop looks like for them.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Usersnap

NOVEMBER 18, 2024

Its intuitive interface and customizable widgets make it simple for teams to collect actionable user feedback. With built-in feedback loop capabilities, you can easily keep every feedback provider informed about the status, ensuring transparency and building trust throughout the process. Paid plans start at $49/month.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

APRIL 30, 2025

Discord servers, Slack groups, and college communities offer a tighter loop. These spaces are built around shared interests, which means your message lands with a more receptive audience. You should create a feedback loop directly into your product. Message Content Testing. Message Timing Optimization.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. Sometimes our Product Marketing Managers will join to get a better sense of what customers are saying and weave their language into our messaging. One, salespeople hate when deals stall because their product is missing a vital feature. Preparing for your meeting.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Source: MonkeyLearn. Here are ideas on how to do it.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Intercom, Inc.

JANUARY 12, 2022

Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process”. Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process.

User Testing 118

User Testing Customer Feedback Feedback Software Product Research 118

Alchemer Mobile

JUNE 16, 2022

Even if the customer does not currently have feedback, proactively prompting before or after key events keeps your internal feedback loop top-of-mind with customers. Step #3: Build a continuous feedback loop.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Mind the Product

MARCH 9, 2018

However, you need to allow your users to make the final judgement, spend time training your model, build in feedback loops and be transparent about how you’re using AI. This can be a message to the user, allowing a choice or removing the feature altogether. How to Apply AI. Some are more abstract than others.

Artificial Inteligence 79

Artificial Inteligence User Testing Product Research Feedback Software 79

Alchemer Mobile

NOVEMBER 29, 2018

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23%, reaching 20 times more customers than the conventional rate. Not only do customers expect it, it’s also a strategic investment. Unprompted, companies typically only hear from ~1% of their customers.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Userpilot

JUNE 29, 2024

Use survey analytics to visualize your feedback data and observe trends in it. To close the feedback loop , use contextual help, improve your knowledge base, use in-app messages, encourage reviews, and send personalized follow-ups. Userpilot is a powerful in-app feedback management tool. Modals in Userpilot.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

The Product Coalition

APRIL 24, 2023

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

Feedback Software 143

Feedback Software Analytic Tools User Testing Customer Feedback 143

Mind the Product

JUNE 13, 2019

I realised I needed to set up a regular feedback loop to get the reassurance and external validation I need along the way. My most popular tweet of the day had 3,356 impressions, so we managed to raise awareness externally, which can help add weight to the message internally. Don’t be Afraid to ask for Help. It is a huge task.

Product Research 180

Product Research User Testing Feedback Software Research Software 180