Alchemer Mobile

JUNE 16, 2022

With real-time feedback data, you can move away from a randomized, unstructured testing approach where you try lots of things in the hopes that some things work, at the expense of a lower ROI. You also avoid the pitfalls of traditional feedback channels like email surveys. Step #3: Build a continuous feedback loop.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How to Speed Up Your Feedback Loops by Peep Laja. How to Speed Up Your Feedback Loops by Peep Laja. We talk about feedback loops when you collect feedback, use it to improve the product, collect more feedback on the improvements, and so on. Let’s dive in!

Product Research 98

Product Research Feedback Loop User Testing Customer Feedback 98

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

NOVEMBER 6, 2024

New digital feedback collection tools and advancements in AI have made it easier than ever to monitor customer sentiment. Quick in-app micro-surveys with simple questions like: Do you love our app? Personalizing digital experiences means delivering the right message to the right person, in the right place, at the right time.

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

AUGUST 26, 2021

Examples of in-app feedback collection. Cart abandonment survey. A cart abandonment survey allows you to gain insight into improving the checkout experience from those who aren’t completing purchases. This survey revealed differences in customer sentiment depending on app/brand and insight into purchaser behavior.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Userpilot

MAY 30, 2025

” So someone switching from urgent Slack messages to your app isn’t fully present yet. User surveys and qualitative data on Userpilot. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop. That takes time.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilot is a no-code digital adoption platform that unifies mobile and web engagement, analytics, and feedback. Also, consider time zones when scheduling messages.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

APRIL 26, 2022

If you’re looking to make some quick improvements that will go a long way, surveys and reviews will help you to address obvious pain points. But, acting on collected feedback is easier said than done… Right? “Customers get to enjoy a fully personalized experience while providing you with CX nourishing feedback” Not anymore!

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. Segmenting power users lets you collect feedback on what they love the most about your product and what they want you to improve.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

DECEMBER 6, 2022

Wondering how to increase survey response rates? Getting quality survey responses is a big deal when measuring user sentiment. With enough customers responding to your surveys, you’ll gather quality data on how to make your product better. The average survey response rate varies based on a number of factors.

Product Research 98

Product Research Feedback Software Customer Experience User Testing 98

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Create a customer feedback loop. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Product Research 201

Alchemer Mobile

DECEMBER 8, 2022

Ideally, the Love Percent is also a metric that can be tracked over time and over version history to gauge how incremental updates to the app impact the customer’s experience or used as a segmentation tool to message fans and critics in a different manner. When someone gives feedback (whether negative or positive), it’s critical to follow up.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Alchemer Mobile

AUGUST 19, 2024

Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions. Act on Customer Insights: Translate feedback into actionable changes and product improvements. Closing a feedback loop happens in phases.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. How do I write a good NPS survey?

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

UX Planet

MAY 27, 2025

Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose. According to the Futurice Customer Survey (2024), a leading digital innovation consultancy, 70% of respondents said they were likely or very likely to switch providers for a more reliable mobile app.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. No two surveys will be the same.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Alchemer Mobile

JULY 13, 2021

One way to ensure you keep a regular pulse on feedback is to create effective feedback loops as a frictionless part of your product experience, designed in a way that resonates with customer needs: quick, non-intrusive, and optimized for whatever device they’re engaging with, especially when it comes to mobile.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

MAY 19, 2020

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23 percent, reaching over 20 times more consumers than the conventional rate. However, winning brands regularly iterate on what the right “mobile moment” and communication loop looks like for them.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates. Book the demo

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Experience 98

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Hint: we can help you with these feedback channels and more!

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. But crafting surveys is a bit of a work of art. But crafting surveys is a bit of a work of art. You don’t just trigger messages at random and you suddenly know what to work on next. Benefits of In-App Survey Questions.

Product Research 105

Product Research User Testing Feedback Software Research Software 105

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Get a demo. Improve customer retention.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Userpilot

APRIL 30, 2025

Discord servers, Slack groups, and college communities offer a tighter loop. These spaces are built around shared interests, which means your message lands with a more receptive audience. Use in-app surveys or feedback prompts to identify your happiest users. You should create a feedback loop directly into your product.

Feedback Software 65

Feedback Software Analytic Tools Data Visualization User Testing 65

Userpilot

JUNE 29, 2024

TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. You can get quantitative feedback through NPS, CES, or CSAT surveys , behavioral data, or A/B testing.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Alchemer Mobile

JUNE 16, 2022

With real-time feedback data, you can move away from a randomized, unstructured testing approach where you try lots of things in the hopes that some things work, at the expense of a lower ROI. You also avoid the pitfalls of traditional feedback channels like email surveys. Step #3: Build a continuous feedback loop.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Intercom, Inc.

FEBRUARY 9, 2021

This is combined with an increase in the uptake of digital channels (more on that later): according to a recent McKinsey & Company survey , executives are three times more likely to say that at least 80% of their consumer interactions are digital in nature, compared to before the pandemic. “I Turn to personalized automation.

User Testing 222

User Testing Reporting Tools Customer Experience Customer Feedback 222

The Product Coalition

APRIL 24, 2023

A feedback repository is a central location where product teams can collect and organize customer feedback. It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. It’s the database where all the customer feedback data gets centralized to.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Alchemer Mobile

NOVEMBER 29, 2018

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23%, reaching 20 times more customers than the conventional rate. Not only do customers expect it, it’s also a strategic investment. Unprompted, companies typically only hear from ~1% of their customers.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173