Intercom, Inc.

JANUARY 20, 2021

Embed a how-to video within your doc for a speedier lesson. Take time to review your customers’ messages to see how they talk about their problems and which keywords they use. The best way to ensure your content remains fresh is to make sure you’ve got open feedback channels across the company. Let them scan. Let them watch.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Intercom, Inc.

APRIL 26, 2022

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. This involves a messaging strategy that is consistent and truly resonates with customers.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Userpilot

APRIL 30, 2025

Your screenshots and preview video do the heavy lifting. Their preview images showcase their use cases, from manually editing pictures and videos to using design templates. Discord servers, Slack groups, and college communities offer a tighter loop. You should create a feedback loop directly into your product.

Feedback Software 65

Feedback Software Analytic Tools Data Visualization User Testing 65

Usersnap

NOVEMBER 18, 2024

Its intuitive interface and customizable widgets make it simple for teams to collect actionable user feedback. With built-in feedback loop capabilities, you can easily keep every feedback provider informed about the status, ensuring transparency and building trust throughout the process. Paid plans start at $49/month.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Intercom, Inc.

MAY 1, 2019

It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Early concept for simple pointer messages – click to enlarge. Early concept for video tours – click to enlarge.

Onboarding KPIs 143

Onboarding KPIs Feedback Software Research Software User Testing 143

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Source: MonkeyLearn. Here are ideas on how to do it.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Agile Velocity

NOVEMBER 17, 2022

“I have some critical feedback for you that I’d like share. Feedback loops are a key part of working in an Agile way. Creating a feedback rich environment is a responsibility of the full team, and is a integral element in having a high performance Agile team. Talk Face-to-Face (or Video-to-Video).

Feedback Software 95

Feedback Software Feedback Loop Agile Construction 95

Mind the Product

MARCH 9, 2018

However, you need to allow your users to make the final judgement, spend time training your model, build in feedback loops and be transparent about how you’re using AI. This can be a message to the user, allowing a choice or removing the feature altogether. How to Apply AI. Some are more abstract than others.

Artificial Inteligence 79

Artificial Inteligence User Testing Product Research Feedback Software 79

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. Video games are engaging hence very addictive. Whatever message you send your users needs to be contextual. Targeting segmenting in Userpilot. Don’t write an essay.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

The Product Coalition

MARCH 14, 2023

Share the problem videos with your customer success and engineering team. Share the problem videos with your customer success and engineering team. Tag and comment on the videos with team members where you have hypothesized potential solutions to a user’s issues with completing the process. Automate the format.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Mind the Product

OCTOBER 23, 2018

For example, an outcome like “the user sees more marketing messaging” is not valuable to the user, and it doesn’t directly move a business metric. So you’ll probably set out, and if you’re measuring yourself correctly and you’ve got good feedback loops in place, you’ll be able to course correct and quickly iterate towards your outcome.

Roadmap 195

Roadmap Development User Testing Feedback Software 195

Userpilot

APRIL 22, 2024

Slack populates empty spaces with in-app messages that drive action. Calendly acquires customers through its viral loop. Zapier maintains a tight feedback loop to build trust with users. Loom maximizes the customer’s lifetime value by triggering contextual upsell messages.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

MAY 10, 2023

Tools like Synthesia allow AI PMs to create quality video tutorials to educate their users. Thanks to Natural Language Processing (NLP) models, PMs can analyze not only quantitative data but also qualitative user feedback. With tools like Synthesia, you can create educational video materials featuring AI-generated avatars in no time.

Artificial Inteligence 98

Artificial Inteligence Feedback Software Research Software Analytic Tools 98

Userpilot

JUNE 26, 2023

How you act on feedback will depend on the identified problems. Close the feedback loop by communicating the changes to customers through various channels or explain why you decided not to act on their feedback. Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

The Product Coalition

FEBRUARY 3, 2022

Marketing tests vs product tests Marketing MVP tests include landing pages, videos, ad campaigns, crowdfunding, etc. Overall, you don’t build any prototype of the product, just messaging around the product. Their goal is to gauge market interests and test your messaging. Messaging?—?the the message the product conveys.

User Testing 167

User Testing Product Research Product Marketing Customer Experience 167

Userpilot

MAY 23, 2023

Create AI-generated videos to increase customer education What is this? Video tutorials have been proven to boost engagement, help customers understand how to better use your product, and dramatically improve the customer experience as a whole. With AI tools, you can create videos easily, even if you’re not much tech-savvy.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Productside

MARCH 18, 2025

Circleback collates feedback loops and merges them with analytics, giving you a 360 view of both product usage and sentiment. Lookback specializes in video-driven user testing, capturing real-time screens, voices, and even facial expressions. Data is one thing, but gleaning direct quotes and user-driven insights is another.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

APRIL 30, 2024

Drive upsells and cross-sells with contextual in-app messages. Create effective customer feedback loops Feedback loops are the key to understanding user expectations and challenges. Video tutorials : step-by-step guides, or those covering specific use cases and scenarios. A resource center in Userpilot.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JUNE 10, 2025

Trigger contextual in-app messages Contextual messages help to improve the user experience by showing them what to do at the right time without cluttering the UI. Let users swipe away intruding messages and record which prompts get dismissed to refine timing. It’s also important to close the feedback loop.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

JULY 21, 2022

Leverage tooltips to send the right message to the right user at the right time. Use artificial intelligence and automatically create onboarding videos to guide users. Instead of manually asking for customer feedback, you can create an automated feedback loop to help you better solve customer queries. Segmentation.

Feedback Software 98

Feedback Software Customer Experience Reporting Tools Data Visualization 98

Userpilot

OCTOBER 11, 2021

Adoption and customer success best practices: don't forget about secondary onboarding , reward users for achieving milestones, celebrate successes with your customers, A/B test in-app experiences , and try using micro-videos to engage the customer. Each micro-video should be aimed at a specific target audience and focused on one action.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Productside

MARCH 18, 2025

Circleback collates feedback loops and merges them with analytics, giving you a 360 view of both product usage and sentiment. Lookback specializes in video-driven user testing, capturing real-time screens, voices, and even facial expressions. Data is one thing, but gleaning direct quotes and user-driven insights is another.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

OCTOBER 13, 2022

Close the feedback loop by acknowledging your users’ feature requests. ClickUp asks users to submit videos or screenshots from its bug report form. Always close the feedback loop. You don’t have to implement their requests immediately—just acknowledging their message can go a long way.

Customer Feedback 98

Customer Feedback Feedback Software User Testing Product Research 98

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. Use visual elements in your messages to increase engagement. Close the feedback loop and build trust with customers. A good way to close the feedback loop is to let customers know the updates/ features they requested have been added successfully.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

SEPTEMBER 15, 2021

In-app messaging can keep your users engaged within your product by providing contextual and timely messages. However, the success of in-app marketing and using the in-app messaging approach relies on how smart you are with time and context. You can't just drop a message out of nowhere in front of a customer.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

JUNE 10, 2024

Create a welcome series of in-app and email messages to greet users and kick off onboarding. Personalize the customer onboarding experience through tailored in-app messaging based on user behavior and survey responses. Create video tutorials catering to different learning styles that show how to use features. In-app guidance.

Onboarding KPIs 105

Onboarding KPIs User Testing Data Visualization Analytic Tools 105

Userpilot

SEPTEMBER 8, 2024

Resource center : A collection of helpful resources, such as articles, videos, and product updates, accessible within the product. In-app video tutorials : Short instructional videos embedded directly in the app guide users through specific tasks or features.

Data Visualization 105

Data Visualization Onboarding KPIs Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. That’s why collecting feedback is useless if you don’t close the feedback loop. The customer feedback loop explained. Error message example from Asana.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools User Testing 98

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Routinely collect customer feedback to get a first-hand look at what customers want from their experience. Getting customers to send over video testimonials.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

OCTOBER 26, 2023

Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Upsell message built in Userpilot.

Feedback Software 103

Feedback Software Analytic Tools Product Research Data Visualization 103

Userpilot

AUGUST 20, 2022

Act on the data you get and close the feedback loop. Use emotional design and messaging to develop brand consistency. Use data to personalize thoughtful messages and offer a plan your customer would truly consider helpful. Collect customer feedback but also close the feedback loop.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

SEPTEMBER 9, 2024

It achieves this by collecting customer data via different methods and using it to tailor the messaging , product development, and engagement strategies to resonate with customer pain points. Calendly creates viral loops around its product.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Userpilot

AUGUST 21, 2021

Announce new features and improvements in-app focusing on relevant and contextual in-app messaging. Users don't react to the same messaging the same way. Some will do better with a feature video while others might prefer a tooltip. 7 – Collect and act on user feedback to improve product features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

SEPTEMBER 10, 2024

Feature adoption : Improve adoption through in-app engagement, personalized suggestions, and in-app messaging. Customer feedback : Collect customer feedback through timely, short surveys and passive widgets to inform product development. Use in-app messaging, tooltips , and chatbots to provide solutions in real-time.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

APRIL 18, 2023

Introduce yourself with an onboarding video after signing up. Gather customer feedback to improve your product and ultimately close the feedback loop. Userpilot is a customer success platform that can help you trigger personalized in-app messages, create surveys, and access advanced product analytics to grow your SaaS.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

AUGUST 26, 2022

Close the feedback loop in the most professional way possible despite negative feedback. Verify the insights from initial user feedback using user experience data. Gathering user feedback should always have a purpose. User feedback is a two-way process: close the feedback loop. Conclusion.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

APRIL 8, 2024

This is best done through contextual in-app messages highlighting the benefits of the additional/premium features. Use contextual in-app messages to introduce new features. Drive upgrades with contextual in-app messages, such as when the user is about to use a premium feature or is near the end of the trial. Book the demo!

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Strategy 100