Johanna Rothman

JANUARY 21, 2021

Consider the Continuum of Feedback Loops and Decisions. I like to think about the feedback loops as a way to discuss those frequencies. I introduced you to the way I think about feedback loops back in Multiple Short Feedback Loops Support Innovation. You're part of a product value team ?

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Product Research Feedback Loop Agile Roadmap 134

Productside

APRIL 16, 2025

Productside | Product Management Courses & Training Breaking the Silos: How Product and Engineering Build Better Together In Season 3 of Productside Stories , we sat down with Guy Gershoni , Head of Engineering at genesIT, for a candid conversation on what it really takes to build great products in todays complex tech environments.

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Engineering Product Research Feedback Software Feedback Loop 177

UX Planet

JUNE 14, 2024

Now let us dig deeper into the amazing ways that AI is increasingly used to augment user feedback and consequently, the process of UX enhancement. Improving Feedback Loops through AI Another feature is that AI has the exact capacity to scan through mountains of data within seconds, a feat that is difficult for humans.

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Product Research Feedback Loop Customer Feedback User Testing 98

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. At all of them, I start understanding the current state of Product Management. Having a dedicated career ladder for product managers allows them to see their path to the C-Suite.

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Weak Development Team Product Research Research Software Feedback Software 250

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. The product feedback loop.

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Product Research Feedback Loop Feedback Software User Testing 104

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Want to see how?

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Product Research Feedback Loop User Testing Feedback Software 98

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How can product managers use them to build better products that your customers will love? That’s exactly what Peep Laja, the Founder and CEO of CXL and Wynter , talked about in his presentation at the 2022 Product Drive Summit ! How to Speed Up Your Feedback Loops by Peep Laja.

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Product Research Feedback Loop User Testing Customer Feedback 98

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

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Product Research User Testing Feedback Software Product Management 198

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time.

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User Testing Product Research Feedback Software Research Software 246

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop.

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User Testing Customer Feedback Customer Experience Feedback Software 260

Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. And luckily product managers don’t need to start from scratch! As soon as a system is understood, we can try to change or improve it.

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Analytic Tools Feedback Software Systems Review Data Visualization 195

Alchemer Mobile

MAY 7, 2025

Automate follow-ups to scale a personalized experience Send thank-you’s, discounts, or how-to content based on specific feedback triggerslike complaints about a confusing checkout or praise for a staff member. Establish a continuous feedback loop. Automation ensures every customer feels heard without adding manual work.

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Feedback Software User Testing Customer Feedback Data Visualization 130

Mind the Product

AUGUST 9, 2019

In this keynote from #mtpcon San Francisco, Michael Sippey, VP of Product at Medium, shares some insights on how to think big and create clarity and focus for product management teams to unleash their full potential. At this phase, the product manager of a banking app convinces themselves their app needs podcast streaming.

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Product Research Product Management Product Manager Feedback Software 180

Mind the Product

MAY 15, 2017

In Josh’s Product Tank NYC presentation, he explains his evolution as a product manager. His roles over the last 15 years have started with engineering and architecture, and moved on from there to product management, and now he oversees product, but also data science, engineering, and UI/UX teams.

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Product Research User Testing Product Management Product Manager 124

Alchemer Mobile

JUNE 16, 2022

On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback. Even if the customer does not currently have feedback, proactively prompting before or after key events keeps your internal feedback loop top-of-mind with customers.

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Feedback Software User Testing Customer Feedback Product Research 246

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management.

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Research Software Analytic Tools Feedback Software Data Visualization 286

The Product Guy

MARCH 26, 2020

This created a positive feedback loop, when more of their ideas were used, more ideas would be suggested and the more proactive they would become by contributing and brainstorming solutions. Andraž is a product manager curious about software products that delight. More About The Product Mentor.

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CTO Coach Product Research CTO User Testing 405

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

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Product Research User Testing Feedback Software Feedback Loop 244

The Product Guy

JUNE 20, 2019

The founders have filled the role of product manager since the company was conceived and it is difficult for them to hand that management over. Defining a discovery process will help immensely with the validation and feedback loop! Start at the Top. With Great Responsibility, Comes No Power. About Terri Boshoff.

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Product Research Feedback Software User Testing Technical Review 379

Lenny Rachitsky

DECEMBER 29, 2024

The best product managers go out of their way to prove themselves wrong, because finding the flaws in your thinking will lead to better decisions. Spend 80% of your time focusing on the external factors—customers, competitors, and market conditions—rather than internal processes.

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Data Visualization Product Research Feedback Software Customer Feedback 113

Alchemer Mobile

DECEMBER 17, 2021

In case you’re not convinced, here are a few wild statistics: Of the 95% of companies who collect customer feedback, only 10% use the feedback to improve, and only 5% tell customers what they are doing in response to what they heard. Companies that close the feedback loop can improve their customer retention by an average 10%.

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Feedback Software Customer Feedback User Testing Product Research 240

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. That’s the power of an effective feedback loop.

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User Testing Product Research Customer Feedback User Friction 170

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Source: Todd Wickersty, [link].

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Intercom, Inc.

JULY 17, 2019

To produce and maintain articles that meet your customers’ needs, work closely with your product management (PM), product marketing (PMM) and customer support (CS) teams. Our Product Education team members strive to maintain an encyclopedic knowledge of our products. Manage your knowledge base efficiently.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

The Product Guy

APRIL 23, 2020

Guest Post by: Ralph Bautista (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Chris Butler ]. There are several ways to get into Product Management, the majority of folks stumble upon it by choice or because their organization needed to fill that role and you were the best candidate at the time.

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Feedback Software Product Research Customer Feedback Customer Experience 356

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. In turn, our customers are able to be more dollar efficient, can better prioritize product planning, and can expand their loyal segment of customers through listening and responding.

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Customer Feedback User Testing Feedback Software Product Research 244

Alchemer Mobile

MARCH 14, 2022

Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps. Complete the loop by telling your customer their voice was heard—and show them that it drove a specific improvement. Segment by customer emotion.

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Data Visualization Reporting Tools User Testing Customer Feedback 263

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. At first, this feedback gutted me. But it still felt like I was flying blind.

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Product Research Books User Testing Research Software 299

Alchemer Mobile

FEBRUARY 2, 2021

ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. Earn your customers’ loyalty by both listening to and acting on their feedback. PLAN A BETA RELEASE.

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Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

JULY 6, 2022

Most of our readers would have heard of Agile product management. In fact, the biggest advantage that you can leverage from a startup perspective is Lean product management (‘Lean’ or ‘LPM’). This is why it is important to follow a set of principles that can help you manage your product’s lifecycle better.

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Startups User Testing Product Research Feedback Software 158

Alchemer Mobile

OCTOBER 7, 2021

The other challenge of receiving feedback exclusively through apps store reviews is the inability to follow up with customers or close the feedback loop. Given this, app store reviews fail to reflect the desires and feelings of the majority of customers.

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Product Research Feedback Software Feedback Loop User Testing 246

UX Planet

MARCH 15, 2025

Its feedback loop is a mechanism whereby strong engagement with a video rapidly leads to more similar content beingshown. Create feedback loops that continuously refine the personalization experience. This interest graph approach (similar to Pinterests non-follower model) creates a highly addictive experience.

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Product Research Data Visualization Feedback Software Analytic Tools 95

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

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Customer Feedback Customer Experience User Testing Data Visualization 264

Userpilot

OCTOBER 19, 2024

8 AskNicely for collecting feedback data and generating testimonials AskNicely’s NPS dashboard. AskNicely is a feedback tool designed to automate NPS surveys and create continuous feedback loops for customer-facing teams. It is best suited for collecting actionable insights and daily feedback.

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Feedback Software Analytic Tools Data Visualization Research Software 105

Johanna Rothman

MAY 11, 2022

However, the more often we deliver in short feedback loops, the more often we can make strategic decisions. Finishing a story creates a new decision point, for both the product and the corporate strategy. Short Feedback Loops Can Create More Decision Points. Yes, you have to manage your WIP.) You can change.

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Product Research Feedback Loop Strategy User Testing 126