Userpilot

OCTOBER 19, 2024

According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. According to one report, 95% of customers will read online reviews before buying a product. By closing the feedback loop, you’ll be able to turn your users’ frowns upside down.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Lenny Rachitsky

MAY 22, 2025

Tight feedback loops beat elaborate planning. Founder CZ kept about 55 direct reports so individual contributors were never more than one level away from the CEO. so no decision waited more than 24 hours. This forced leaders to live in the details and empowered ICs to “own the whole cell.”

Product Research 78

Product Research Data Visualization Research Software Feedback Software 78

Userpilot

MARCH 5, 2025

Data visualization reports: Summarize user interactions in visual data like clear, interactive charts to see user patterns, spot trends, and highlight areas for improvement. Customizability: Look for a platform that allows you to rearrange dashboards and create reports tailored to your goals. An example of Pendos dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

MAY 27, 2025

According to a McKinsey report (2022), companies using AI-driven personalization have seen up to a 15% boost in customer engagement and a 1020% increase in cross-sell revenue. They involve constant testing, feedback loops and iterative design changes that adapt to evolving customerneeds.

Finance 96

Finance Research Software Feedback Software Analytic Tools 96

Userpilot

JULY 12, 2025

Slow feedback loop: With limited channels for collecting customer feedback, Amplemarket’s feedback loop was slow. We improved feature adoption and new customer education, greatly reduced the time from implementing a feature to tracking its usage, and tightened our feedback loop.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Userpilot

APRIL 30, 2025

You should create a feedback loop directly into your product. Mobile Analytics: Track behavior, adoption, and engagement with real-time mobile dashboards and custom reports. Listen to your users The best product ideas dont come from brainstorming. They come from listening.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Userpilot

JULY 22, 2025

Ultimately, Userpilot helps you create a continuous feedback loop. By collecting in-app feedback through surveys and watching session replays, you can understand the ‘why’ behind user actions and make more informed decisions to enhance the user journey from start to finish. Customer data in Salesforce.

Onboarding KPIs 100

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

Userpilot

FEBRUARY 25, 2025

Engineers can see the exact conditions that trigger issues: Instead of relying on vague bug reports, engineers can watch sessions where users encounter errors, complete with console logs and network data. Users prefer manual reporting because they don’t trust the AI’s data interpretation.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

MAY 30, 2025

But when they compile their monthly expense report, they switch to a web or desktop app. The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

JULY 23, 2025

Industry benchmarks paint a stark picture, with some reports indicating that the customer retention rate for the software industry, which includes EdTech, can be as low as 4% in some segments. Unlike daily learning tools, these platforms are often used infrequently for critical tasks like hiring, benefits enrollment, or state reporting.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 23, 2025

Industry benchmarks paint a stark picture, with some reports indicating that the customer retention rate for the software industry, which includes EdTech, can be as low as 4% in some segments. Unlike daily learning tools, these platforms are often used infrequently for critical tasks like hiring, benefits enrollment, or state reporting.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 30, 2025

For example, a project management tool can give “productivity points” for completing tasks on time, which can then unlock premium reporting features. The positive feedback loop encourages the user to return to the app and engage further. They can then use these earnings to unlock certain benefits.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Userpilot

DECEMBER 21, 2024

Heap users can access the session replays from other reports. This helps organizations tighten feedback loops , break down data silos, and improve cross-functional alignment. Thanks to that, you can identify friction points and diagnose their root causes much quicker. In Heap, this is limited to sharing via links or email.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Product Research 105

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. For example, RevenueCat’s 2024 report shows that over 23% of churn on the App Store comes from billing errors. It’s also important to close the feedback loop.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

JULY 14, 2025

With Userpilot's funnel and path reports, I can trigger contextual messages that guide them forward. Funnel reports in Userpilot. I use funnel reports to analyze behavior and spot friction. Close the feedback loop Email is effective for gathering feedback from disengaged users.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Business Acumen Institute

OCTOBER 6, 2023

It’s vital to understand the essential elements of budgeting, forecasting, tracking metrics, reporting, and analysis. Since all business outcomes invariably contribute to company goals, their collective performance needs to be monitored with proper feedback loops to every other capability.

Reporting Tools 52

Reporting Tools Research Software Feedback Software Technology 52

Userpilot

NOVEMBER 29, 2024

Pinpoint bug locations by linking user sessions to bug reports or customer tickets. Tighter feedback loops and faster improvements to user experience. The lowest price reported by users I came across was $247 a month for 75k sessions and 2 months of data history. Monitor engagement with specific features or page elements.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Business Acumen Institute

SEPTEMBER 18, 2023

So there’s no feedback loop that links what they’re doing to the customer’s to the business. And then when you’re done, you’ll get this report, on your scores. So what’s in the report? In that self assessment report. What are they trying to do? Let’s see.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

Modus Create

APRIL 25, 2025

Developers are still drowning in context switching, outdated documentation, and slow feedback loops. In fact, 80% of developers report being unhappy at work , with 1 in 3 saying they hate their jobs. Throwing AI into a broken workflow wont magically make it efficient. Thats not just a culture issue. Its a performance issue, too.

Feedback Software 40

Feedback Software Reporting Tools Research Software Product Research 40

Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps. Complete the loop by telling your customer their voice was heard—and show them that it drove a specific improvement. Food and Drink.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

The Product Guy

FEBRUARY 13, 2020

Onboarding: A huge number of hirings, from C-Level to PMs and Tech lead Process-oriented, not mission, not goals Purpose lost: make new employees impact the team as soon as possible No feedback-loop with new employees. Laundry end-customer, Laundry franchise) for Coordinates feedback loop with new employes.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Gainsight

OCTOBER 25, 2021

Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops? So, why even bother building customer feedback loops into your product?

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

UX Planet

JUNE 14, 2024

Now let us dig deeper into the amazing ways that AI is increasingly used to augment user feedback and consequently, the process of UX enhancement. Improving Feedback Loops through AI Another feature is that AI has the exact capacity to scan through mountains of data within seconds, a feat that is difficult for humans.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Alchemer Mobile

JUNE 16, 2022

Even if the customer does not currently have feedback, proactively prompting before or after key events keeps your internal feedback loop top-of-mind with customers. Step #3: Build a continuous feedback loop. Regardless of whether the feedback is positive or negative, recognize it and respond.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. Data from 2022 Mobile Customer Engagement Benchmark Report. Knowing When to Ask for Feedback is Tough. BUILD A TWO-WAY FEEDBACK LOOP.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

FEBRUARY 2, 2021

IDENTIFY INFLUENCERS AND REPORTERS. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. Earn your customers’ loyalty by both listening to and acting on their feedback.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Guy

MARCH 26, 2020

Product teams are a multidisciplinary unit of people, usually none of the members being a direct report to one another (other than the team lead). This created a positive feedback loop, when more of their ideas were used, more ideas would be suggested and the more proactive they would become by contributing and brainstorming solutions.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

Intercom, Inc.

DECEMBER 10, 2019

“By using measurable customer behaviors as a proxy for business results, you create a much faster feedback loop for your R&D teams” Higher-level customer behavior metrics, such as average response time, and business results, such as retention, have many variables impacting on them.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Intercom, Inc.

FEBRUARY 6, 2020

She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand. A feedback loop to balance supply and demand. Listen to the full episode or check out Yvonne’s key takeaways below.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Alchemer Mobile

MARCH 9, 2022

Let customers know you care by closing the feedback loop. After collecting and analyzing your new customer insights, give thanks and acknowledge your customers’ feedback. If you see feature requests or bug reports for a certain feature, consider working it into your product roadmap.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Intercom, Inc.

MARCH 14, 2018

When the new reports for our Inbox product were in beta, we gave users the ability to switch between the old-style reports that were available to all of our customers and the new reports that were only available to those in the beta. Step 5: How to get feedback on your beta. Step 3: Who should you invite to your beta?

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Alchemer Mobile

MAY 19, 2020

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23 percent, reaching over 20 times more consumers than the conventional rate. Personalizing, segmenting, and following up on feedback should be a never-ending piece of any mobile strategy. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Alchemer Mobile

DECEMBER 21, 2022

Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard. The more consumers you hear from, the more holistic your feedback will be.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

AUGUST 19, 2024

Remember, PMs must be flexible and willing to adjust priorities based on new feedback, and always stay ready to reprioritize existing features or initiatives as needed. Closing the loop is a surefire way to let your customers know that their feedback was heard and acted upon. Closing a feedback loop happens in phases.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172