UX Planet

JUNE 14, 2024

Now let us dig deeper into the amazing ways that AI is increasingly used to augment user feedback and consequently, the process of UX enhancement. Improving Feedback Loops through AI Another feature is that AI has the exact capacity to scan through mountains of data within seconds, a feat that is difficult for humans.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Johanna Rothman

MARCH 10, 2020

That's brittleness in the system. Shorten Feedback Loops. Next, I suggested that the team find ways to shorten their feedback loops , in Part 2. I suggested that first, you see your feedback loops. (I I recommended various ideas with “testing” in their names (TDD, BDD, ATDD).

Product Research 109

Product Research Technical Review Systems Review Feedback Loop 109

Lenny Rachitsky

JANUARY 14, 2025

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. Her background is in developer tools and distributed systems. The time to first review was about 60 minutes.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Mind the Product

OCTOBER 29, 2018

I met with each department’s key leaders, and together we outlined a feedback funnel where their team could submit requests. The key leaders installed a validation process to review and approve the items sent to our Product team. The value of the feedback funnel was significant: Duplicate feedback items were eliminated.

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

Userpilot

MAY 30, 2025

The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop. Think about it: If you had to add an in-app survey , youd need tech help.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. How you act on feedback will depend on the identified problems. What is a customer feedback system?

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Johanna Rothman

OCTOBER 20, 2020

Until we finished work and released increments of value more often, as in the Incremental lifecycles , we couldn't use short feedback loops. Those short feedback loops allow us to use double-loop learning. What do we need to achieve those feedback loops? Some way to review the code and tests.

User Testing 85

User Testing Agile Software Review Product Research 85

Johanna Rothman

SEPTEMBER 16, 2022

The problem is that the feedback loops are too long because the WIP (Work in Progress) is too high. Managers pressure both the teams for faster blue feedback loops, and pressure the product people for faster red feedback loops. All to create faster green feedback loops. Or the newer work?

Product Research 142

Product Research Feedback Loop Feedback Software Technical Review 142

UX Planet

FEBRUARY 5, 2025

Yet, conversion woes werent just about technical glitches. By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers. This trust-building tactic aligned with findings that suggest customer feedback significantly boosts confidence and increases conversions.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Mind the Product

AUGUST 19, 2019

An ML system would probably catch more mistakes but would be far more expensive to build. You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour. The other side of people understanding how the model works is that they will try to game the system.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Intercom, Inc.

FEBRUARY 14, 2018

As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space. Intercom exists at the intersection of some of the biggest trends and shifts in technology today: Messengers becoming the dominant way humans connect and communicate.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. That's why there's feedback.

Product Research 119

Product Research Customer Feedback Feedback Loop Feedback Software 119

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

The Product Coalition

JULY 10, 2020

TL; DR: Agile Laws and Remote Agile On numerous occasions in the recent past, working with distributed agile teams has amplified existing organizational, technical, and cultural challenges in many organizations. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 115

Agile Reporting Tools Feedback Software Systems Review 115

Userpilot

MARCH 2, 2022

To grade OKRs, use a scoring system on a scale of 0.0 To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. You can use a scoring system to measure your OKRs. Review OKRs progress. Review OKRs progress.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Split

AUGUST 28, 2020

The CAB itself is a collection of representatives from various functions inside and outside of corporate IT, chartered with reviewing proposed changes and assisting the change manager in change assessment, prioritization and scheduling. Peer Code Reviews Combined with What Now ? But, who should be in charge? The second half?

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

ProductPlan

MARCH 18, 2022

But grappling with the influx of ideas and instituting a system to handle them is essential because they sometimes have much to offer, even if it’s not right at the moment. Step 3: Reviewed. Just like we groom our backlogs , our idea repository is also deserving of a regular review. You want to keep them coming.

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

The Product Coalition

SEPTEMBER 7, 2022

improve” feedback loop. Developers find out the opinion of users and implement vital features, release a product and evaluate the feedback, reviews, and comments of the audience. Employees cited the lack of sales, the overemphasis on technology, and the improper business model as the top reasons for bankruptcy.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

The Product Coalition

AUGUST 28, 2023

Gather everything you need, such as manpower, technologies, and tools you’ll use, and calculate a budget plan that covers expenses. Feedback Loop Establish a feedback loop with stakeholders to ensure that their evolving needs are considered. Let’s keep with Estimating Resources and Budget.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play. However, they’re not a one-time investment.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Due to deep learning’s parallel computing capabilities, generative AI models may be trained and used on high-performance computing platforms, enabling scalability.

Generative AI 156

Generative AI Feedback Software Research Software User Testing 156

Johanna Rothman

APRIL 4, 2022

Technology gets old. Here's a story about how technology changes one day at a time and everything is okay—until it's not. I hand-crafted the HTML, possibly in PageMill or whatever we used for our sites back then. ” I had to hire someone to move my Blogger blog and HTML site from old technology to new technology.

Feedback Software 59

Feedback Software Technical Review Blog Technology 59

Userpilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). For instance, if customers frequently complain about long wait times for customer service, that’s your clue to invest in better training for support staff or implement more efficient systems. Customer review on G2.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

ProductPlan

FEBRUARY 3, 2022

Strengthen Product Feedback Loop. A prod ops team directly impacts the product feedback loop by creating and managing user feedback, opinions, and suggestions to improve the product. Own and Maintain the Product Dev Tech Stack. The tech stack gives a product team the tools to build and maintain a product.

Product Research 105

Product Research User Testing Data Visualization Customer Experience 105

The Product Coalition

NOVEMBER 7, 2019

What Outsourcing Really is: Types and Opportunities When we say “outsourcing”, what we often mean is different levels of involvement, commitment, technical expertise, and responsibility. Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Mind the Product

SEPTEMBER 18, 2017

The same system was then expanded for reconstructing the sessions from the same data. If you do, take into account the technical complexity it might add, and the possible business implications of cannibalizing your sales. This has become an ongoing component in our system. For sending the emails, we’re using Mandrill API.

Customer Experience 145

Customer Experience User Testing Product Research Customer Feedback 145

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. However, if you put the two together you have the opportunity to align the tech side of the house with the business side.

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

Agile Velocity

SEPTEMBER 12, 2023

Change Management: Managing change, especially at a larger scale, can be complex in a hybrid environment due to the varied pace of adaptation among teams. This dual approach allows organizations to address the technical and human elements of Agile adoption, leading to more successful and sustainable transformations.

Agile 85

Agile Feedback Software Product Research Strategy 85

Userpilot

JANUARY 26, 2023

In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. TL;DR Real-time customer feedback is about capturing the sentiment, opinion, and behavior of customers at the time of their experience or immediately after an interaction.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

JANUARY 26, 2023

Loyal customers don’t go about searching for alternative solutions, tend to be patient when technical issues occur, and can happily provide feedback if you ask—they’re your best customers. You can even check review sites like G2 or Capterra and see how many users are actively recommending your product.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. What is customer relationship marketing? . This process is called customer relationship marketing.

Reporting Tools 118

Reporting Tools Feedback Software User Testing Data Visualization 118

Userpilot

AUGUST 12, 2024

They also have a robust system to collect data, make decisions, build solutions, perform tests, and deploy new products on time. This involves iteration cycles, feedback integration, validation, and stakeholder reviews. Track user feedback, performance metrics, and bugs to identify areas for improvement.

Product Research 104

Product Research Feedback Software Research Software User Testing 104

Modus Create

MAY 12, 2022

Which tech stack do you choose and when? So, we decided to build smaller scopes for each project phase and create a workflow based on short feedback loops. The focus was on an MVP that creates value for our users and the technologies that can support us in delivering the required outcomes. . That’s where Ionic comes in.

Feedback Software 75

Feedback Software Research Software User Testing Product Research 75

Userpilot

DECEMBER 6, 2023

Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Dogfooding is a common practice in tech, and lots of companies use it to improve their products: Userpilot uses its own tools to onboard and guide users.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. This makes the product loved by our users ( check G2 reviews ). Close the feedback loop.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98