Userpilot

MAY 1, 2024

In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. Collect feedback, track product usage data, and iterate. Digital product experience (DPX) refers to all the touchpoints and interactions a customer has with a digital product across its lifecycle.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. There are many fantastic examples to draw from across the SaaS marketplace.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Jen Murphy – Senior Product Researcher. Then this podcast has the answers.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it! Want to see how?

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. We'll take you through idea generation, market research, defining a minimum viable product, building new features, managing the launch, and beyond. The next phase is to gather feedback on your MVP. Ready to get started?

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. There are a few good reasons why SaaS organizations love product funnels. Its different stages.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

NOVEMBER 23, 2023

It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. If you want to see how Userpilot can help you track user behavior, collect feedback, and run experiments, book the demo! As a result, they very often morph into regular roadmaps.

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Usersnap

JUNE 30, 2022

What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth How is Product-Led Growth The Right Strategy For Your SaaS Business? What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. You need to collect customer feedback , prioritize roadmaps , and ship features and products that offer a brilliant user experience.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

SEPTEMBER 29, 2022

It has been used for decades even by some Fortune 500 technology companies. We use it in our everyday lives, but using it to build a technology product today — you have to think again. The product is then brought back and modified to incorporate feedback and suggestions — which sometimes can cause delays in releasing to the market.

Feedback Software 105

Feedback Software Research Software User Testing Technical Review 105

The Product Coalition

DECEMBER 13, 2021

The below image is a simple framework but it is a growth platform that helps in setting up startups, mid-size or even big enterprises. The framework provides a platform to keep the pace of sustainability for a longer time than quick failure. SurbhiBSooni : Framework for Startups, Mid Size org How does this framework work?

Framework 148

Framework Startups User Testing Onboarding KPIs 148

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. It is how businesses let their target audience know who they are and what they can do and it refers to the words on your site, landing pages, as well as other marketing messages. Let’s get started!

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Run continuous market research, discovery, and/or user research to better understand how to solve problems. Platform Product Manager.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. They allow users to describe something in their own words without any limitations, making them great for collecting qualitative feedback. Leverage open-ended questions to receive qualitative feedback. Follow-up questions.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. You can develop and execute strategic initiatives with the OKR framework. Initiative example #1.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

SEPTEMBER 18, 2023

Well, let's understand the unique roles of PM and GM in the context of SaaS businesses. TL;DR Product Marketing focuses on establishing the positioning and fit of a product in the market by understanding the target audience through extensive customer research. You'll always need specialized software to do your job well.

Analytic Tools 52

Analytic Tools Research Software User Testing Feedback Software 52

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Let us take a closer look at these feedback strategies. Not very many.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Userpilot

JUNE 1, 2022

When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. Google’s HEART framework is a method that focuses on improving the UX of your product. What is the Google HEART framework? Signals Example.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

UX Planet

MARCH 2, 2024

With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process. This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes.

Product Research 63

Product Research Research Software User Testing Analytic Tools 63

Userpilot

JULY 20, 2022

Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. House of Quality is a common tool used for that. You should collect feedback at all stages of the user journey. Are you ready?

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. From this feedback, Kelsey’s team quickly zeroed in on a potential solution.

Product Research 237

Product Research Onboarding KPIs Feedback Software User Testing 237

Ask Benny

JANUARY 25, 2020

Sprints are internal without any release and feedback from customers. A research by Standish Group claims over 64% of developed features are never or rarely used. This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology. Long design and specification cycles.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. It’s an actionable framework to achieve this product-market fit. Use customer feedback to improve the product.

Startups 124

Startups Feedback Software User Testing Product Research 124

UX Planet

MARCH 5, 2024

UX designers refer to these predictable cause-and-effect relationships as the “laws” of UX design. Created by scientists and pioneers in fields like human psychology, programming, product design, and UX design, these laws have been repeatedly refined through decades of diligent research and experimentation.

Data Visualization 76

Data Visualization UX Research Software Feedback Software 76

ProductPlan

OCTOBER 6, 2022

These days I look forward to starting research and discovery with nothing but a hypothesis. Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. It’s possible there isn’t a solution to these problems on the market today.

Product Research 88

Product Research User Testing Research Software Feedback Software 88

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Key learnings. Key learnings.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

NOVEMBER 20, 2023

Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few. These could come from your organization or you can use a ready framework like RICE or ICE. What is the difference between the unweighted and weighted scoring framework?

Product Research 105

Product Research User Testing Customer Experience Research Software 105

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Define/research/deliver customer experience. This is how we did it. It was clear the team needed a talent growth plan.

Weak Development Team 107

Weak Development Team Feedback Software Research Software Development 107

Lenny Rachitsky

APRIL 9, 2024

That sounds a lot like a tool that would be incredibly good at identifying a clever strategy. ‘Yesterday, I was surprised,’ he said through an interpreter, referring to his loss in Game One. It is our job to create computing technology such that nobody has to program. Think about it—what is AI best at?

Data Visualization 119

Data Visualization ChatGPT Research Software Product Management 119

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. The insights from the market research feed into the go-to-market strategy. Market and customer research. Is the problem big enough?

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

AUGUST 18, 2022

Customer advocacy is analyzed by looking at net promoter scores , a metric that measures on a scale of 1-10 how likely someone is to refer you to a friend. Collect customer feedback regularly across all touch points and turn those insights into real product improvements. The customer advocacy framework. Exploration.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. Lastly, to make the most out of this framework, it’s best if your organization has already implemented some variation of the Agile Methodology.

Framework 138

Framework Agile User Testing Research Software 138

Ask Benny

FEBRUARY 26, 2019

Sprints are internal without any release and feedback from customers. A research by Standish Group claims over 64% of developed features are never or rarely used. This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology. Long design and specification cycles.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch. Conduct market research. What is product strategy?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Ask Benny

JULY 16, 2018

A research by Standish Group claims over 64% of developed features are never or rarely used. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results ). The statistics are very sad.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JULY 17, 2018

Sprints are internal without any release and feedback from customers. A research by Standish Group claims over 64% of developed features are never or rarely used. This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology. Long design and specification cycles.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60