Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway?

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy.

Roadmap 114

Roadmap Feedback Software Onboarding KPIs User Testing 114

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. This article will dive into how each department should own its own customer retention strategy – and how it should all fit together! TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Usersnap

JUNE 30, 2022

But how do you choose between all of the business strategies out there? What we’ve seen is that a product-led growth strategy can increase business retention by improving customer experience. What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. How to prevent churn by identifying at-risk customers? Let’s dive in!

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Usersnap

JUNE 27, 2023

Even without a polished final product, there are potent strategies that can ignite excitement and gather a passionate community around your project. In this article, we’ll unveil the secrets of beta testing and unveil game-changing strategies to redefine your approach to product launches.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

UX Planet

MARCH 5, 2024

‘Jakob’s law’ asserts that users inherently prefer website/app designs to appear and function in ways they’re already familiar with. Key Takeaways In a study published in 2000 , Nielsen observed that users develop ‘design expectations’ based on their previous experiences with various websites/apps.

Data Visualization 73

Data Visualization UX Research Software Feedback Software 73

The Product Coalition

JULY 22, 2023

These swaps bring a whole new dimension to your platform, attracting more traders and amplifying engagement. Get ready to create a vibrant and bustling community of traders on your platform! These nifty tools enable direct interactions between NFT traders, bypassing any intermediaries.

Feedback Software 115

Feedback Software Customer Experience Customer Feedback User Testing 115

UX Studio

MAY 30, 2023

Mobile payment systems are a good example of this. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card. Moreover, knowing your audience enables you to engage with them on their preferred platforms.

UX 96

UX Reporting Tools Research Software Data Visualization 96

Gainsight

SEPTEMBER 29, 2021

If so, you may have seen the recent uptick in interest and advertisement for positions as a Customer Success Operations Manager or Administrator. But you may have also noticed a lack of clarity and standardization of hiring requirements, guidelines, and experience. Systems and Data.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Feedback Software 59

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? You may have realized how customer feedback has become a huge focus in recent years. Use customer suggestions and opinions as a decision-making guideline.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. Rather than relying on things like surveys for feedback, invest in tools that will allow you to really drill down into what your customer is doing, and when. Know your user.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

ProductPlan

DECEMBER 3, 2020

This also means they must analyze usage data and customer feedback from existing products. Developing a strategy. This strategy will include the market and persona the product will serve and how it will solve that market’s specific challenges—a high-level overview of the product itself. Coordinating development.

Research Software 65

Research Software Feedback Software Technical Review User Testing 65

People-First Product Leadership

MAY 6, 2024

I bring this up given a reference Brene Brown and Amy Webb made to Harvard leadership and innovation expert, Linda Hill — the “biggest challenge to digital transformation is not technology, it's people.” Are there knowledge gaps in growth strategies or objectives? Was their input sought when objectives were defined?

Customer Experience 59

Customer Experience Feedback Software Technical Review Customer Feedback 59

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Excerpt of responsibilities for a product operations specialist position (via LinkedIn) at Muck Rack.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Intercom, Inc.

DECEMBER 21, 2021

We hired new leaders in key positions, including Leandra Fishman , Anna Griffin, Alyssa Smrekar, Cheree McAlpine, Sanj Bhayro, and Marcio Arnecke. One thing has become clearer than ever: support teams need better, more connected tools to handle all of these increasing pressures and to prepare for the future of customer communications.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M. The Innovator's Solution: Creating and Sustainability Successful Growth by Clayton M.

Books 52

Books Research Software Product Research Reporting Tools 52

ProductPlan

DECEMBER 2, 2020

This also means they must analyze usage data and customer feedback from existing products. Developing a strategy. This strategy will include the market and persona the product will serve and how it will solve that market’s specific challenges—a high-level overview of the product itself. Coordinating development.

Research Software 40

Research Software Feedback Software Technical Review User Testing 40

UX Studio: Product Management

OCTOBER 18, 2023

For example, taking others’ perspectives fosters creative problem-solving and increases positive emotions that contribute to high-quality work. When breathing in, think about positive things. Give and Ask for Feedback Both giving and receiving feedback can be challenging and, at times, uncomfortable.

UX 54

UX Feedback Software Research Software User Testing 54

Intercom, Inc.

DECEMBER 20, 2022

Des Traynor , Co-founder and Chief Strategy Officer at Intercom. An area we paid a lot of attention to was our own internal rate of productivity and efficiency, and we kicked off a project to evaluate everything, every process, every step, every part of how software goes from idea through to live production. We learned a lot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Folding Burritos

FEBRUARY 13, 2018

This post is about making these ideas concrete through a set of guidelines, templates, and JIRA+Excel tips so you can create effective status and progress reports quickly, have less meetings , and get out of the building , which is where you need to be. Templates and tips for less status meetings. Progress / Status.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

UX Planet

DECEMBER 11, 2023

The goal of this post is to provide facts, links, pricings, and compiled feedback (when available) for the courses that are active today (or soon!), UXCC Student Review(s): “[T]he feedback I received in this course is worth the money. Feedback from my mentor, a Voice Design expert, has been invaluable for me.

Technical Review 68

Technical Review Certifications Software Review Feedback Software 68

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Pragmatic Marketing

JANUARY 10, 2017

In addition, there should be a review of the host-company participation guidelines and a detailed review of each member participant to provide clarity on their account status, products in use, and any potentially sensitive issues. Strategy Overview. Social Interaction Opportunities. Introductions. Wrap Sessions.

User Testing 70

User Testing Customer Feedback Feedback Software Customer Experience 70

freshtrax

JUNE 21, 2023

Personally, as a designer, I tend to think about how I should create design resources that are easy to get feedback on and easy to maintain for other designers (JP/US). Creativity can be a great tool to bridge gaps and make people feel more comfortable or happy. This will help your team embrace change and be more successful.

Customer Experience 52

Customer Experience Feedback Software Consulting User Testing 52

Userpilot

DECEMBER 19, 2022

This makes customer retention an important performance indicator for any business strategy. It also dives into twelve strategies to help you retain customers long-term. Boost customer satisfaction by providing both a self-service support system and a live chat system for users to get quick answers to queries.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Gainsight

DECEMBER 14, 2020

Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). While working closely with Shlok Vaidya , Director of Customer Operations and Strategy, we saw the opportunity to scale customer success. Ashvin: I love it!

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

UX Studio

JULY 27, 2017

We were working on a new mobile app targeted for the UAE market, which had been quite unknown to us before. Although we targeted the app for the UAE market, the long-term strategy included expansion to other Arab countries. Working in a bigger design team. Our design team was part of a larger product team. Scaling the product.

User Testing 70

User Testing Research Software Product Research Customer Feedback 70

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. There’s no one-size-fits-all solution. TL;DR App onboarding is about educating new users on how to use your product. As well as show you some real-life examples of companies that are doing it right.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. Paul Kenny, Founder, OceanLearning. Upcoming Events.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Sequent Learning

MAY 25, 2021

While I don’t want to dig into the reasons why, what I want to do is provide you with some ideas that you can use to devise a strategy for getting ahead. The span of control and visibility of your position. They can be a great source of feedback, too. Prior background and experience. The point is to use this – and here’s how.

Product Management 52

Product Management Product Manager Customer Experience Management 52