The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Product Talk

MARCH 6, 2024

There are the ideas your product trio comes up with based on your discovery work, the ideas that come from your customers in the form of specific requests, and the ideas that come from stakeholders within your company like your customer-facing teams or CEO, to name a few. Welcome to the next edition of Tools of the Trade on Product Talk.

Feedback Software 309

Feedback Software User Testing Customer Feedback Customer Experience 309

UserVoice

APRIL 4, 2017

The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Roman Pichler

MAY 5, 2020

A platform owner who manages a platform as a collection of shared software assets. As its name suggests, a product owner in Scrum is in charge of a product. Note that the choice of the name is intentional. A platform owner owns such a platform. The SAFe product owner who owns the product details.

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Feedback Software Product Research Weak Development Team User Testing 392

Melissa Perri

FEBRUARY 15, 2017

Product Roadmaps, in general, are confusing. Three years ago I wrote a blog post about Rethinking the Product Roadmap , in which I advocated for a focus on solving customer problems instead of listing out features with deadlines. I received lots of feedback on the post, much of it praise, but also some criticism.

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Roman Pichler

JULY 8, 2024

To achieve this, perform a stakeholder analysis using a tool like the Power-Interest Grid shown in Figure 1. [2] The individuals whose buy-in to strategy and roadmap decisions is crucial are the players: They are interested in your product, as they, for example, will have to market and sell it.

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Roadmap Product Strategy Strategy Weak Development Team 266

Alchemer Mobile

FEBRUARY 10, 2022

There are hundreds – if not thousands – of articles in the world covering App Store Optimization (ASO) essentials. While it’s critical to perfect these fundamentals, we want to spend time diving into some of the more advanced mobile app marketing strategies to improve ASO. App store optimization goals. Description.

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Feedback Software User Testing Marketing Strategy 246

The Product Bistro

MARCH 3, 2018

Primarily a software related issue (although there are architecture transitions in hardware that are thorny too), the point when an old architecture is holding you back, and market forces are driving the discussion in your market space, a clean rewrite is what is required. But, time marches on, technology and demographics change.

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Feedback Software Technology Artificial Inteligence Customer Experience 170

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1]

Product Research 382

Product Research Feedback Software Research Software User Testing 382

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.

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Reporting Tools Research Software Feedback Software Weak Development Team 223

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. But when you open your app, you can’t find your boarding pass. You tap frantically around until you finally find your ticket buried deep within the app. This is a place Delta’s mobile app excels.

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Feedback Software Travel Airlines Customer Experience 180

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. neither the product nor roadmap are ever static. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. other than the objectives ?—?neither

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Analytic Tools Data Visualization Feedback Software Research Software 174

Userpilot

NOVEMBER 26, 2019

2020 is fast approaching, and it’s important to make sure you have the best tools in place to start the year in the best possible way. We’ve rounded up some of the best user engagement tools for SaaS. More and more SaaS companies are recognizing the amazing value that product-led growth provides. Collecting feedback.

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Analytic Tools Feedback Software Data Visualization Customer Feedback 20

Userpilot

MAY 28, 2025

You finally launched your mobile app. While downloads are rolling in after months of development and a well-formed launch marketing plan, your mobile app adoption metrics show a concerning pattern: users sign up, look around, and quit the app almost immediately. 80% of users abandon apps within the first three days.

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Analytic Tools Feedback Software Data Visualization User Testing 59

Roman Pichler

APRIL 13, 2021

Then take into account the product goals on the product roadmap to discover additional KPIs. This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. To determine the former, I might choose user feedback, net promoter score (NPS), and referral rate as the key performance indicators.

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Feedback Software Analytic Tools Data Visualization Research Software 280

Userpilot

MARCH 5, 2021

Customer feedback tools that make the most of user feedback are probably the most important weapon SaaS teams have at their disposal for building their products. The million-dollar question is: which tools do you use and to what end? Read on to discover what they are, and the best tool in each case.

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Feedback Software Analytic Tools User Testing Customer Feedback 98

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

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Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

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Analytic Tools Feedback Software Data Visualization User Testing 52

Roman Pichler

SEPTEMBER 11, 2023

Listen to the audio version of this article: [link] Organise the Team around a Product As the name suggests, a product team is focused on a product. Additionally, the team should have ownership of the plans that contain the goals: the product strategy and the product roadmap , as shown in Figure 2 above. [4] This sounds simple enough.

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Reporting Tools User Testing Customer Experience Product Research 386

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

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Feedback Software Research Software Customer Experience User Testing 206

Userpilot

AUGUST 22, 2022

Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Ready to start implementing a customer feedback strategy? Let’s begin!

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Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Feedback widgets provide a venue for collecting passive feedback from users.

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Feedback Software Analytic Tools Research Software Customer Feedback 98

Product Innovation Educators

JULY 4, 2022

His name is Steve McIrvin and we met a few years as we both had kids competing in Science Olympiad. A group of passionate users in our social media and forum communities drives our roadmap and and helps us understand the problems we need to solve. Wyze’s tagline is to make great technology accessible.

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Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. ChurnZero.

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Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts.

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Feedback Software User Testing Customer Feedback Research Software 98

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot. Paul, what did we exactly do?

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The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. We went away from detailed, long-term, feature-committed roadmaps. And we did not deprioritize their roadmap requests. So, what is an outcome-oriented roadmap? We were at odds.

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Roadmap Feedback Software Onboarding KPIs User Testing 147

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. Assess product strategy and adjust if necessary.

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Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Provide meaningful interactions through UI feedback mechanisms like tooltips.

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Customer Communications Feedback Software Research Software Analytic Tools 97

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. Transcript.

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User Testing Feedback Software Customer Feedback Data Visualization 182

Roman Pichler

MAY 11, 2021

I have always regarded the Scrum product owner as an agile product manager, and I find it an unfortunate mistake that SAFe use the same name for its tactical product role. While you are not responsible for the team performance, you should, of course, care about the development teams you work with and offer helpful feedback and guidance.

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Weak Development Team Product Research User Testing Customer Experience 362

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. Kelsey oversaw three product squads and reported to the VP of Product, David Krell.

Product Research 324

Product Research Onboarding KPIs Feedback Software User Testing 324

Userpilot

JANUARY 21, 2022

Looking for a simple but effective software release notes template to communicate product changes to your customers? In this article, we cover a brief recap on what software release notes then showcase some of the best practices with great examples from SaaS products. What is a software release notes template?

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Feedback Software Analytic Tools User Testing Customer Feedback 98

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. And consumers want to hear from the brands they use— 51% expect companies to ask them for feedback directly. . Gather product feedback.

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Product Research User Testing Customer Experience Customer Feedback 243

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). ” Company roadmaps might be linear, but customer insights from outside the building are (rightfully) a jungle. “Fairness” isn’t coming.

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Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? Today, we’re careening between a bloated set of apps that are time-consuming at best and unreliable at worst. It’s a bold gambit, but if anyone can pull it off, Daniel can.

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Research Software Feedback Software Reporting Tools Technical Review 199

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

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Feedback Software Analytic Tools Product Research Onboarding KPIs 98