Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 For SaaS product teams, one of the more complex parts of building zero to one applications is implementing permissions. Other practical tools worth knowing about this week include a new update from development platform Retool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. The best way to know your customers is through feedback. How to use technology to create something. Use it to make better product decisions.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. By gathering feedback during the offboarding flow, you give yourself the best chance of understanding why a user has decided to leave.

Feedback Software 83

Feedback Software Customer Experience Research Software Customer Feedback 83

The Product Coalition

OCTOBER 22, 2018

It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. You might not know it but a ton of customer feedback is probably trapped in your organization?—?spread

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User Testing Feedback Software Customer Feedback User Friction 60

UX Studio

MAY 30, 2023

Mobile payment systems are a good example of this. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card. Moreover, knowing your audience enables you to engage with them on their preferred platforms.

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UX Reporting Tools Research Software Data Visualization 97

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Revulytics

DECEMBER 4, 2018

Over the years, the software vendors conducting the most licensing audits haven’t changed much, according to the most recent survey by the International Business Software Managers Association (IBSMA). Compliance analytics gives the ISV actionable data to address overt piracy or misuse of software. Decrease liability as a vendor.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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User Testing Research Software Product Research Customer Feedback 122

UX Studio: Product Management

SEPTEMBER 16, 2021

Imagine you would like to design a new mobile app interface in Berlin. We are ready to help you with any design and research challenges you might have. . Besides, we help startups create their digital experiences, like Xeropan, a language learning app, or Zignaly, a crypto trading platform, just to name a few. .

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Research shows that when your company makes things easier on your customers and delivers on the promises, it drives more customer loyalty than the companies that focus more on improving the overall experience. You’re on the right track!

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Product Research Customer Experience User Testing User Friction 52

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 82

Research Software Feedback Software Government Differentiation 82

Product Management Unpacked

JULY 19, 2018

I never aspired to be a researcher. I have led or been a major contributor to two of the most successful software companies in the world. I have worked in 14 startups, founded four, and have held executive positions for better than two-thirds of my career. I don’t have a Ph.D.

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Reporting Tools Technical Review User Testing Research Software 109

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. From the point of view of technology, manufacturing, and/or the ability to deliver a service, what is possible? How can we be more profitable?

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

The Product Coalition

MAY 9, 2020

It was a video call in March, and her company was announcing a work-from-home policy for the foreseeable future. It involves product managers, customer success, and marketing teams working together to retain customers for a few months with pricing solutions and product add-ons. This one came from a VP of Product in the US.

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User Testing Product Research Customer Experience Customer Feedback 79

PMLesson's Ace the PM Interview

APRIL 6, 2020

Product marketing is actually the function for which a traditional marketing degree most prepares you since it covers many of the core marketing responsibilities including messaging, positioning, pricing, and market research. This gives you the ability to gather customer feedback which is essentially qualitative market research.

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Product Marketing Technical Review User Testing Marketing 78

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

UX Studio: Product Management

MARCH 24, 2021

And we always came up with a general solution we could use in the future any time the same problem occurs. As we grew even bigger we appointed a full-time leader to lead this group of 20 designers and researchers who work for our clients. We named this new position the Studio Lead. And the solution? Everybody was flat.

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Feedback Software Research Software Leadership UX 105

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. they don’t get any feedback to understand whether or not they’re on the right track.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. Carl Ryden (Founder, PrecisionLender) – Build Iron Man Suits Not Terminators from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

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Feedback Software Research Software Reporting Tools Data Visualization 40

UX Planet

JANUARY 4, 2024

It’s not about pointing fingers or shaming, but about constructively raising awareness, offering solutions, and collaborating with key stakeholders to create positive change. 4A] A survey by the Pew Research Center found that 75% of Americans believe people with disabilities face discrimination in their daily lives. [4B]

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Reporting Tools Construction Research Software Feedback Software 52

Intercom, Inc.

JUNE 17, 2021

My main responsibilities are facility security, workplace technology, AV design as part of the fit-outs that we’re working on at the moment, and we’re also responsible for the day-to-day running of the Dublin office. And then, we’re going to use new technologies for hassle-free sharing. Recreating social events.

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Research Software Feedback Software Data Visualization Customer Experience 207

UX Studio

FEBRUARY 15, 2023

No matter how good your portfolio or your work are, the interview is a key part of landing a great UX position. In the last year, together with our hiring manager and my colleagues, I have attended more than 75 final designer and researcher interviews. For UX design positions, they also need to submit their portfolio.

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UX User Testing Weak Development Team Presentation 108

Product Bookshelf

MARCH 17, 2017

Lean UX teams work “collaboratively, iteratively, and in parallel, with few handoffs, minimal deliverables, and a focus on working software and market feedback.” Lean UX focuses on shared understanding that is embodied in working software which can be tested with users rather than detailed design documentation.

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UX User Testing Product Research Research Software 54

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Motivation Factors – These are factors whose presence actively motivate people.

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User Testing Product Research Development Feedback Software 70

Modus Create

MAY 26, 2021

Furthermore, software developers and DevOps engineers will likely have come across semantic versioning (semver.org), which aims to provide meaning to application version numbers. One example is the British Columbia Policy Framework for GitHub Document Naming Repos . Perhaps we can use a semantic approach to repository naming?

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Naming Product Research User Testing Research Software 105

PMLesson's Ace the PM Interview

MAY 5, 2020

Being able to demonstrate how products solve people's problems, making sure products are communicated in a user-first mentality and allowing the technology speak for itself. PMMs also work very cross-functionally, working with PMs, design, Sales, Legal, Public Policy and business development.

Product Marketing 52

Product Marketing User Testing Marketing Analytic Tools 52

ProductPlan

DECEMBER 3, 2020

Lead to limited options or solutions. Avoiding False Positives of Survivor Bias. This is because active, engaged users are more positive and engaged. Do this to create a complete picture of how products and solutions fit into their lives’ broader ecosystem. Don’t jump to quick solutions. Look for surprises.

User Testing 80

User Testing Product Management Product Manager Customer Experience 80

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Roy Madden

OCTOBER 28, 2015

Update: Nov 21st – This position has been filled. Our differentiation is based on design, ease of use, and technology. We have a very refined and iterative design process and we use a modern technology stack on both the front end and the back end. We are excited to have Petr join feedly and lead our customer support group.

User Testing 41

User Testing Customer Experience Customer Feedback Feedback Software 41

Amplitude

SEPTEMBER 4, 2020

Behind every intuitive product design are countless hours of strategy, research, and iterative improvements. One source of inspiration can be your actual users—the feedback that users leave is invaluable at picking up on what’s working in your design and what should be tweaked. It’s also about building a user experience.

User Testing 59

User Testing Customer Experience Customer Feedback UX 59

Amplitude

AUGUST 6, 2019

Behind every intuitive product design are countless hours of strategy, research, and iterative improvements. One source of Behind every intuitive product design are countless hours of strategy, research, and iterative improvements. You should always be considering how to leverage UX and UI for positive product impact.

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UX User Testing Onboarding KPIs Customer Experience 70

The Product Coalition

APRIL 2, 2022

Being open to receiving feedback about the Product you own and your performance can make a difference for yourself and others. Some time ago, one of my team’s policies was: If you create a JIRA ticket, we have to meet each other. The more we understand their feelings and preoccupations, the easier it will be for us to design solutions.

Product Management 151

Product Management Product Manager User Testing Customer Experience 151

Intercom, Inc.

MAY 4, 2018

Another team member is fascinated by UI design, so he’s currently running a project to improve the way our team collaborates with the Research team and reduce customer confusion in our app. Offer additional suggestions based on their peers’ feedback and your own observations to build on their answer.

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Weak Development Team User Testing Customer Feedback Customer Experience 223

UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

Research Software 83

Research Software Feedback Software Reporting Tools Onboarding KPIs 83

ProductPlan

DECEMBER 2, 2020

Lead to limited options or solutions. Avoiding False Positives of Survivor Bias as a Product Manager. This is because active, engaged users are more positive and engaged. Do this to create a complete picture of how products and solutions fit into their lives’ broader ecosystem. Don’t jump to quick solutions.

User Testing 40

User Testing Product Management Product Manager Customer Experience 40

ProductPlan

MARCH 13, 2019

There are many opportunities to collect this qualitative and anecdotal feedback, you just have to be willing to ask for it (and always be listening for it in unexpected places). “For example: if you task a product manager with improving the availability of a system, help them to define the historical availability and expected results.

Product Management 69

Product Management Product Manager User Testing Product Research 69

Nulab

JANUARY 26, 2022

Technology has made it possible for us to stay connected at all times, which means we can help colleagues with questions or urgent tasks even when we’re not physically present. Hybrid working takes many forms, depending on the needs and policies of the organization.

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Research Software Feedback Software Reporting Tools Technical Review 89