Roman Pichler

OCTOBER 5, 2021

A few years ago, I was asked to help a healthcare company with their agile transition and its impact on product management. One of the challenges the agile transition team was concerned about was the choice of the right product backlog tool, which at first seemed odd to me. Second, keep lower-priority items coarse grained.

Weak Development Team 276

Weak Development Team Customer Experience User Testing Feedback Software 276

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. This may involve drip campaigns with helpful product tips and incentives to prompt initial purchases. Feedback surveys, loyalty programs, and excellent service turn them into influencers.

Data Visualization 79

Data Visualization User Testing Analytic Tools Customer Feedback 79

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. This may involve drip campaigns with helpful product tips and incentives to prompt initial purchases. Feedback surveys, loyalty programs, and excellent service turn them into influencers.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Mind the Product

DECEMBER 19, 2018

Help yourself to reprioritize by asking tough questions about what’s most important to your personal and team goals. If you aren’t already, it’s time to start using a project management tool to help you to plan each week. Work in the way That Makes you Most Productive. Ask for specific, low-level feedback.

Product Management 137

Product Management Product Manager Management Management 137

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions.

Product Research 343

Product Research Feedback Software Research Software User Testing 343

Userpilot

JUNE 17, 2022

Getting customer onboarding automation right should be an important priority for any savvy SaaS owner: you can save time and effort while enhancing customer lifetime value. Then, we’ll break down the steps you need to take to automate it, and hopefully leave you equipped to apply the lessons you learn to your own product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Roman Pichler

JUNE 7, 2022

This can be caused by an intense focus on execution and delivery—being so concerned with adding features and running sprints that tracking the product’s overall performance is neglected. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” 4 Vanity Metrics.

KPI 288

KPI Data Visualization Weak Development Team Customer Feedback 288

The Product Coalition

DECEMBER 13, 2021

Both product and product strategy should fall in place to make the startup sustainable and help them to grow. The importance of measuring the small outcomes associated with their product goals or visions is the key to churn expected benefits throughout the product life cycle. Goals: Goals should be S.M.A.R.T.

Framework 148

Framework Startups User Testing Onboarding KPIs 148

Roman Pichler

MAY 11, 2021

Instead, you should engage the stakeholders, leverage their expertise, and generate as much buy-in as possible , as I explain in more detail in my article “ Stakeholder Management Tips for Product People.” Myth #3: The product owner is responsible for the team performance. But this would be a mistake.

Weak Development Team 328

Weak Development Team Product Research User Testing Customer Experience 328

Userpilot

NOVEMBER 20, 2023

TL;DR The weighted scoring model is a prioritization technique that involves team members assigning a numerical value to product initiatives based on predefined criteria. Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few.

Product Research 88

Product Research User Testing Customer Experience Research Software 88

Userpilot

OCTOBER 25, 2022

Product strategy defines who we are building for, what to build, and how to build it. In general, strategic product management focuses on the key decisions that need to be made to ensure long-term product success. Strategic Product Management Activities and Tips. What is product strategy?

Product Research 85

Product Research User Testing Customer Feedback Research Software 85

Alty

FEBRUARY 10, 2017

Especially when you don’t have any extra dollars to spare on your Big App Project. The controversy, however, is that some say good apps cost a good heap of money, while a cheap app is bound for failure. So is it possible to develop a mobile app with a small budget? Set Clear Product Goals First.

Feedback Software 40

Feedback Software Research Software Technical Review User Testing 40

Modus Create

APRIL 27, 2020

These tips are directed to teams migrating to React but can be applied to other modernization processes as well. Unlike many other frameworks, React is focused on a specific goal – view rendering – leaving software architects the flexibility to finely tailor the rest of the ecosystem.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 67

Feedback Software User Testing Customer Feedback Analytic Tools 67

CardBoard

AUGUST 28, 2023

Agile is the overarching philosophy, Scrum is a specific framework that uses sprints, and sprints are the tool that makes it all work. They’re the steps that lead you towards your product goals, one sprint at a time. What is a Sprint in Software Development? It’s an active feedback session.

Feedback Software 52

Feedback Software Customer Experience Agile Software Review 52

Roman Pichler

MAY 11, 2021

Instead, you should engage the stakeholders, leverage their expertise, and generate as much buy-in as possible , as I explain in more detail in my article “ Stakeholder Management Tips for Product People.” Myth #3: The product owner is responsible for the team performance. But this would be a mistake.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

CardBoard

AUGUST 7, 2023

Maybe you’re a Scrum Master, Agile coach, or a member of a product team. User stories are more than just a tool for planning and managing work. They’re a way to focus on the customer’s needs, foster communication within your team, and deliver a product that solves the problem. That’s a smart move.

User Testing 52

User Testing Agile Customer Experience Customer Feedback 52

Userpilot

MAY 20, 2024

TL;DR Kompassify is a cloud-based, no-code client onboarding tool for small and midsize businesses. The no-code approach makes it great for non-technical teams to do product tours, checklists, walkthroughs, progress tracking, and real-time analytics. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Mind the Product

MARCH 10, 2020

13:57 | Do have any tips or advice for gaining feedback from our customers? 32:20 | Are there any frameworks/tools to help me manage multiple products? 40:42 | What are good examples of teams who have effectively scaled their product organisations with multiple levels of product managers and multiple agile teams?

Workshop 155

Workshop Customer Feedback Feedback Software Blog 155

The Product Coalition

JANUARY 24, 2021

preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g. introduction of new regulation or adoption of new technology) This kind of context helps your team be more motivated to build what you’re proposing and more able to do it well?—?as

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

Userpilot

MAY 12, 2024

TL;DR Chameleon is a product adoption platform. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. In addition, it empowers product teams to create and manage dynamic in-product experiences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

TL;DR UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

TL;DR Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

TL;DR Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another impressive dimension of Userpilot’s software is event tracking and feature tagging. Userpilot features: The main platform functionality.

Analytic Tools 86

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 86

Userpilot

MAY 9, 2024

From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Userpilot

APRIL 16, 2024

Have your eyes on WalkMe product tours and wonder if it’s the right solution for your business. When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. What are WalkMe product tours?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

NOVEMBER 16, 2022

That means your product drives such powerful feelings of loyalty, your users will spread positive ‘word of mouth’ feedback throughout their networks (and ultimately boost adoption rates). And because trust is a critical factor in decision-making, it’s a more effective marketing tool than any amount of advertising.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience User Testing 92

The Product Coalition

SEPTEMBER 4, 2020

these are features that are not aligned with the product goals. How important is the feature to complete the workflow of the product or the task user wants to achieve? Satisfaction from current solution Features are then plotted on a matrix of Value (Y-axis) v/s Effort or Cost (X-axis). Won’t have?—?

Customer Experience 97

Customer Experience Customer Feedback User Testing Analytic Tools 97

Gainsight

JUNE 28, 2021

A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its own customer success platform for all its customers. Tip: Low adoption is an indicator of high churn, but high churn alone is not an indicator of low adoption. Tip: The goal, the purpose, will define why, what and how.

User Testing 59

User Testing Customer Experience Customer Feedback Onboarding KPIs 59

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! Remember, the stickiest features on your product aren’t always the most visible.

Analytic Tools 73

Analytic Tools Feedback Software User Testing Customer Experience 73

UX Studio

JULY 17, 2018

They sit down with us for a chat a few weeks before each project to tell us the basics about the client, the project’s goal, and to show us the draft of the project. Pro tip: Consult your colleagues who have recently done projects in similar areas. Checked out similar products and helpful articles on the internet. Assumptions.

Workshop 75

Workshop UX User Testing Research Software 75

UX Studio: Product Management

MARCH 19, 2021

Relies a lot on the score system, which can be a source of errors. It’s the simplest internal method for small products. On the other hand, you can already shoot for real user feedback from your alpha / beta or live product users. Goal: Realizing Product-Market Fit, acquisition of users, heavy user research, reiterating.

Product Research 109

Product Research User Testing Development Customer Experience 109

Mixpanel

AUGUST 7, 2018

The author prophesized a “dating apocalypse” and decried the multifarious dating apps of the day. Back then, Hinge’s app–just like Tinder and Bumble–allowed profile swiping, a feature inspired by slot machine gaming psychology and widely blamed for trivializing modern romance. Communing with customers.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52