Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. This KPI is also referred to as Marketing Qualified Leads (MQLs). At this stage, many companies become obsessed with tracking sales activities, especially if they’re doing outbound sales. New business KPIs.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Mironov Consulting

FEBRUARY 6, 2020

If we think of KPIs as generic and universal, then it makes sense to copy them from directly from successful companies. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. And I entirely reject gross revenue as a company-wide KPI. Yet it’s the first KPI proposed by many exec teams.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Gainsight

DECEMBER 23, 2019

For SMB you want to have more of a one to many strategy. A million things going on outbound-driven, rapidly changing. To answer your question about products specialization, in particular at Zuora, which is commerce billing and finance. What’s the uber KPI for the department? AO: Seems to be about right.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52