Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

The Product Coalition

JANUARY 23, 2022

This is writing code and/or using tools to automate the testing of mobile software?—?either either mobile versions/renderings of websites, or native mobile apps, for example on iOS or Android specific phones/tablets. Testing of mobile apps or websites, however, is complex and challenging. an app or website.

User Testing 202

User Testing Analytic Tools Feedback Software Research Software 202

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. The product trio collaborating on the opportunity solution tree using Mural. But there was still more they could be doing.

Product Research 286

Product Research User Testing Customer Experience Research Software 286

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Userpilot

MAY 27, 2024

TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center. This practice also invites you to think of your business goals and current technology limitations. Identify and assess market opportunities, by researching market gaps and trends to tailor profitable products.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Mind the Product

MAY 5, 2020

Accessibility Guidelines. Although the W3C’s WCAG guidelines, and other accessibility guidelines, provide definitions for accessibility, usability and inclusion, it seems some businesses are confused about their interpretation. At a glance, many accessibility features can be seen on websites or apps. Conclusion.

Reporting Tools 172

Reporting Tools Research Software Product Management Product Manager 172

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. The strategy should also have information about the UX team, processes, and guidelines. A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

Product Talk

SEPTEMBER 4, 2024

We’ll learn about how they started rolling out the product trio model at Botify, some of the tools and tactics they’ve developed to guide their work, and what they’ve observed from the research they’ve conducted with other product leaders and trios. Frameworks also help them to keep their goals within the appropriate scope.

Product Research 258

Product Research Onboarding KPIs CTO Coach Research Software 258

Folding Burritos

DECEMBER 7, 2017

Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves. This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. You need to know where you’re headed.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. Consistent Scoring Guideline. Expectation Setting. ambitious and aggressive. OKR Reviews.

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

Userpilot

JULY 30, 2024

But as a SaaS business, how can you design a UI that opens the door to increase product engagement ? Let’s go over the basic UI design principles: Identify the purpose of your design process : Conduct user research , create user personas , and define clear objectives to align design decisions with user needs and business goals.

User Testing 105

User Testing Feedback Software Analytic Tools Research Software 105

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Here are two guidelines to get there. Why does it matter?

Product Management 201

Product Management Product Manager Reporting Tools Research Software 201

UX Studio: Product Management

SEPTEMBER 12, 2021

The British dystopian series, Black Mirror envisions our worst nightmares about technology. Relations between technology and design. Undoubtedly, as data-driven systems become a bigger part of our lives, we also notice more when they fail. Technology is based. They made names and photos front and center on the platform.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work. Here are 10 guidelines to design high impact experiments. And when are experiments invalid?

Customer Experience 167

Customer Experience Data Visualization User Testing Product Research 167

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. But what does “usable” mean?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

OCTOBER 12, 2021

At Intercom, we use a framework called the Conversational Support Funnel to help us optimize the support experience for both our customers and our support team. We’re the first to say that bots and automation are invaluable tools in your support arsenal – but we also know they’re not always the answer. Here’s why.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. Here we face the following questions: how do we discover these solutions, and even more importantly, how can we stay in this intersection in the long term?

Product Research 184

Product Research User Testing Customer Experience Research Software 184

UX Planet

AUGUST 16, 2024

Here, we will outline a systematic framework for creating a project plan for redesigning websites. This framework will provide a strong foundation for creating your website redesign roadmap in the future. Does your current website suffer from outdated technologies that hamper user experience?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

UX Planet

JANUARY 31, 2024

In this article, I want to share tips on creating the first version of a career progression framework that fits your team and company, and how to get the most out of it. A well-crafted career progression framework can become an essential tool to overcome a significant number of challenges of design leadership.

Framework 98

Framework User Testing Customer Experience Research Software 98

The Product Coalition

FEBRUARY 29, 2024

This guide equips you with the knowledge and tools to confidently select the perfect LLM companion for your project, complete with a handy scorecard and real-world examples. External Solutions: When your application faces the world, reliability and legality take center stage.

Artificial Inteligence 148

Artificial Inteligence Data Visualization Reporting Tools Research Software 148

Userpilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. through surveys, interviews, and other Voice of Customer research. SMART goal-setting framework. What is a messaging strategy?

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

The Product Coalition

AUGUST 26, 2022

We have to simplify systems to make business decisions. The problem Decomposition is a classic approach to simplifying systems. Decomposition of metrics in product management reaches incredible heights: funnels, AARRR / HEART/ NSM frameworks, unit-economics. It requires thorough artifact preparation before outlining solutions.

Analytic Tools 147

Analytic Tools Research Software KPI Data Visualization 147

Modus Create

MAY 12, 2022

Companion apps have helped users in self-diagnosis, allowing them to seek proactive treatment. Many healthcare organizations also use companion apps to help their users fight addiction. . The Ishihara Test, created by Japanese ophthalmology researcher Shinobu Ishihara in 1917, remains the most popular way to test for colorblindness.

Feedback Software 75

Feedback Software Research Software User Testing Product Research 75

Userzoom

JUNE 6, 2019

UX researchers, Soma Ray & Stephanie Agotborde, describe how they created the ultimate UX super-team at Booking.com. In the following video and transcript of their talk at BetterUX London 2019 , Soma and Stephanie discuss their belief that research is a team sport, rather than a monolithic process that sits in isolation.

User Testing 93

User Testing Research Software Product Research UX 93

Intercom, Inc.

FEBRUARY 20, 2020

Buster has developed five guidelines for disagreements : use friendly language, understand first, ask honest questions, speak for yourself, and find common ground. But I’ve always had this tension between the creative and the progress of technology and how it can help us be better people. Five guidelines for disagreements.

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

Folding Burritos

DECEMBER 7, 2017

Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves. This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. You need to know where you’re headed.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Intercom, Inc.

MAY 13, 2019

Here’s an approach and a few tools that make it easier to write a great onboarding experience. Actions taken: I downloaded an app from my bank to help me track and categorize my spending. As part of our product research at Intercom, we’ve reviewed the onboarding flows of hundreds of software products.

User Testing 171

User Testing Customer Experience Research Software Product Research 171

Ask Benny

JANUARY 25, 2020

A research by Standish Group claims over 64% of developed features are never or rarely used. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results). The statistics are very sad.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

UX Planet

JUNE 14, 2024

Implementation frameworks: I proposed different frameworks for integrating comments seamlessly into the platform. This product strategy will balance the potential benefits comment section to (user, the business (netflix) with the challenges of maintaining a positive and productive platform.

Product Research 97

Product Research Product Strategy Feedback Software Research Software 97

Imaginary Cloud - Design

JANUARY 30, 2020

In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it. However, it's essential that businesses don't underestimate those tools' UX design. It doesn’t matter how much potential a tool has if it’s too difficult or too unpleasant to use.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

DECEMBER 8, 2023

A product experimentation framework is a structured approach to testing and evaluating product changes to isolate and determine the impact on user behavior and business metrics. In the modern SaaS world, being able to form a solid product experiment hypothesis and execute successful experiments is a key product management skill.

Product Research 105

Product Research User Testing Onboarding KPIs Data Visualization 105

BrainMates

OCTOBER 20, 2024

One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery. For product managers: Clear alignment between product vision and execution is essential.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

JULY 20, 2024

Interaction designers can leverage various tools to enhance their workflow and deliver optimal user experiences. Looking into tools for interaction designers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Lenny Rachitsky

FEBRUARY 20, 2024

It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. Refine new product copy “We built a UX GPT Writer trained on all of our writing, brand guidelines, and product nomenclature. But you’re wrong. ” — Diego Zaks , VP of design at Ramp 2. ’ etc.”

Data Visualization 139

Data Visualization Reporting Tools ChatGPT User Testing 139