Lenny Rachitsky

MAY 20, 2025

He most recently ran Product Management, Marketing, and Partnerships across Square while reporting to the CEO. Over a nine-year tenure, he also held various General Manager roles with full P&L responsibility, including the flagship Point of Sale business. Subscribe now. But there is a reason for it, born of hard-won experience.

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Weak Development Team Data Visualization Technical Review Reporting Tools 116

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

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Weak Development Team Software Review Technical Review Onboarding KPIs 373

Mind the Product

APRIL 10, 2020

In this talk from #MTP Engage Manchester consultant Itamar Gilad takes us through his GIST (goals, ideas, steps, tasks) framework. Itamar has over 20 years of product management experience working with industry leaders such as Google and Microsoft. Negative – where launches are so bad they get rolled back. Enter GIST.

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Framework Weak Development Team Customer Experience User Testing 223

Roman Pichler

MAY 11, 2021

Instead, you should engage the stakeholders, leverage their expertise, and generate as much buy-in as possible , as I explain in more detail in my article “ Stakeholder Management Tips for Product People.” ” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise.

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Weak Development Team Product Research User Testing Customer Experience 362

The Product Coalition

NOVEMBER 18, 2022

My first foray into managing products started around 6 years ago. Now, I have the amazing responsibility of coaching other Product Managers. I’ve been on a journey when it comes to PM development frameworks. It’s designed to highlight at-a-glance how effective a Product Manager is and where growth opportunities are.

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The Product Guy

JUNE 11, 2018

The most important take-aways were the importance of consistent one-on-ones and realisation that team diversity can sometimes oppose the team culture and this is not a bad thing. Of course we had internal discussion about this situation in my team. Company culture vs team diversity. Mentorship experience.

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Product Innovation Educators

FEBRUARY 28, 2022

How product managers can move their customers to action using the StoryBrand Framework. Specifically, we will learn about a 7-part framework for marketing communications. Peterson, whose PhD is specifically about the validly and effectiveness of this framework, which has been used by tens of thousands of organizations.

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Framework Marketing Transportation Product Management 236

Product Innovation Educators

SEPTEMBER 4, 2023

A four-layer framework to create a winning product strategy Today we are talking about creating product strategy. I first heard of Bob when he was the president of Sequent Learning, the product management training company. I first heard of Bob when he was the president of Sequent Learning, the product management training company.

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Product Strategy Strategy Weak Development Team Framework 322

Lenny Rachitsky

JANUARY 14, 2025

So I’ve been on the hunt for a framework that actually helps you measure and increase your velocity. From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Her background is in developer tools and distributed systems.

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Product Research Research Software Data Visualization Reporting Tools 132

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. In addition, choosing the wrong product management framework added to the failure of the launch.

User Testing 419

User Testing Weak Development Team Product Research Customer Experience 419

The Product Guy

JANUARY 8, 2019

Similar stories have inspired new product and business development frameworks , thousands of articles, and numerous books. Companies simply ship too many poor products and features. As a Product Manager and one day hopefully a Founder, I find it critical to draw the right conclusions and lessons from these experiences.

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Product Research Customer Experience Weak Development Team Agile 354

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Continue the discovery and strategy work while the product is being developed. But don’t stop there. But it’s not enough on its own.

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Product Research Feedback Software Research Software User Testing 382

Product Innovation Educators

JULY 29, 2024

Outcome-Driven Innovation – for Product Managers Watch on YouTube [link] TLDR Tony Ulwick, creator of Jobs-to-Be-Done, introduces Outcome-Driven Innovation (ODI), a revolutionary approach to product management. He was part of the team that created the PCjr, a product that flopped badly.

Data Visualization 284

Data Visualization Research Software Product Research Product Management 284

Roman Pichler

MAY 5, 2020

A feature owner who manages a major capability with which end users interact like search and navigation on an online retailer’s website. A platform owner who manages a platform as a collection of shared software assets. A portfolio owner who manages a group of (related) products. None is per se better or worse.

Feedback Software 392

Feedback Software Product Research Weak Development Team User Testing 392

Roman Pichler

FEBRUARY 2, 2021

Before the advent of agile frameworks like Scrum , a product person—the product manager—would typically carry out the market research, compile a market requirements specification, create a business case, put together product roadmap, write a requirements specification, and then hand it off to a project manager.

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Agile Product Research User Testing Product Management 279

Roman Pichler

JUNE 6, 2023

Sue, the Scrum Master , wanted to help the development team get better at sprint planning. Sue, the Scrum Master , wanted to help the development team get better at sprint planning. But the team still over-commits and under-delivers. Cindy who helps you manage the product started to come late to meetings.

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Construction Customer Feedback User Testing Framework 187

Product Talk

DECEMBER 18, 2024

I was asked to give a ten-minute overview of my continuous discovery framework and then participated in a fireside chat where the host, Cecilie Smedstad , asked me to go deeper in a few areas. Discovery is a team sport. Its not the exclusive domain of product managers. By the team that’s building the product.

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Product Research Research Software Analytic Tools Feedback Software 246

Roman Pichler

FEBRUARY 19, 2024

Listen to the audio version of this article: [link] Introduction To discuss empowerment in product management, I find it helpful to distinguish three main levels of decision-making authority, product delivery, product discovery, and product strategy, as the model in Figure 1 shows. [1] I certainly don’t intend to make anyone feel bad.

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Product Research Product Management Product Manager Customer Experience 289

Roman Pichler

JULY 8, 2024

1] They might include senior management, marketing, sales, service, operations, finance, and HR. It can be hard to reach the required level of buy-in without using design-by-committee , brokering a weak compromise, and agreeing on the smallest common denominator—which is hardly the foundation of a successful product.

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Roadmap Product Strategy Strategy Weak Development Team 266

Mind the Product

DECEMBER 18, 2019

So, it was natural that we should want to develop a talent growth plan for our people. Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers. Team execution and development.

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Weak Development Team Feedback Software Research Software Development 162

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

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Weak Development Team Customer Experience User Testing Customer Feedback 222

The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error. Product management comes down to discipline and process. Communication.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time.

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Product Goals Weak Development Team User Testing Vision 400

Lenny Rachitsky

MAY 15, 2025

Scale through platform investment: Rather than custom solutions, Revolut builds scalable platforms that enable a team of 300 people to ship credit products monthly across 50 countries—a function that typically requires 2,000 to 3,000 employees at traditional banks.

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Product Management University

JUNE 3, 2024

It’s refreshing to see so many discussions and articles themed around product management outcomes. After all, it’s the reason we product managers do what we do, right? Here’s a look at the good, the bad and the ugly when it comes to product management outcomes. THE UGLY This is the worst part if you’re a product manager!

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Weak Development Team Product Management Product Manager User Testing 130

Intercom, Inc.

MAY 14, 2019

Successfully managing complex sales requires a different level of visibility into your deals. You have to be part salesperson, part project manager. The first approach I took to managing the deal – writing longform executive summaries – left me and my team more confused than empowered. Act I: Embracing agile principles.

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Data Visualization Agile Framework Weak Development Team 147

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. Highly effective Product Managers (or what I call Exponential PMs) tend to be strong in all of these areas. Let’s tuck in… What makes for a highly effective Product Manager? ?? the craft of product management, creating customer and business value) 2.

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Weak Development Team Development Analytic Tools User Testing 136

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 290

Product Research Data Visualization Customer Feedback Weak Development Team 290

BrainMates

JUNE 17, 2025

How Great Product Teams Deliver Strategic Impact By Kathryn Shepherd-King At a Glance Great Product Teams Don’t Just Ship Fast. But great product teams play a bigger game. Product teams are great at developing a vision, but not always at aligning it. They Deliver Strategic Impact. It’s designed.

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Weak Development Team User Testing Roadmap Product Research 52

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Coalition

SEPTEMBER 28, 2022

Strategy and enabling your team to solve problems makes the difference between a boss and an impactful leader. Using the ‘Kernel’ from Richard Rumelt’s ‘Good Strategy/Bad Strategy’, specifically insights and developing a guiding policy allows you to enable your team and avoid micro-managing.

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Weak Development Team Product Strategy Strategy Product Research 148

Product Innovation Educators

JANUARY 10, 2022

Summary of some concepts discussed for product managers. [1:56] I learned from these product diseases and developed an intuition after really hard lessons. Two colleagues and I built a framework that translated our intuition into steps for building world-changing products systematically. Why does that world need changing?

User Testing 243

User Testing Product Management Product Manager Vision 243

The Product Guy

APRIL 23, 2020

There are several ways to get into Product Management, the majority of folks stumble upon it by choice or because their organization needed to fill that role and you were the best candidate at the time. Personally, I knew I wanted to be a Product Manager 2-3 years before I was finally given the opportunity.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

The Product Coalition

MARCH 28, 2022

I stumbled upon a bunch of product management memes while preparing for a talk. I think one of the ways to minimize the chance of this happening is to have an always on routine of talking to customers e.g. standing time to talk to customers that almost gets backed into the operating rhythm of the team. Of course?—?the That said?—?just

Product Research 186

Product Research Product Management Product Manager Weak Development Team 186

Product Innovation Educators

NOVEMBER 27, 2023

She is a strategy execution specialist, scaleup mentor, and co-founder of FutureBuilders Group, a network of Organisational Development specialists.  Not bad Lisa. Not bad Lisa. Summary of some concepts discussed for product managers [2:31] Why do organizations need to transform and what are some examples of transformation?

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Weak Development Team Reporting Tools Product Research Research Software 278

The Product Coalition

MAY 27, 2021

The secret to acing a product management interview isn’t just knowing what questions to expect. The Most Common Product Management Interview Questions What do you see as a Product Manager’s main role within product development? How do you see your career developing in the next 5 years? How do you stay user-focused?

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