Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

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UX Planet

FEBRUARY 3, 2025

This blog will cover accessibility in UI/UX design, starting from the basics and progressing to advanced techniques, with practical solutions and live examples. It involves considering how different users interact with technology and ensuring equal access to information and functionality. Tenor What is Accessibility in UI/UXDesign?

UX 101

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Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.

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The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

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Product Innovation Educators

JULY 29, 2024

Building the ODI Framework After the PCjr setback, Ulwick moved from engineering to product planning at IBM. His early research involved a simple but powerful method: asking customers to compare products. This framework made innovation more predictable and effective. He started exploring what makes innovation successful.

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Mind the Product

MARCH 5, 2020

People spend over two hours a day browsing the web using conventional app interfaces, and despite the rise of mobile and mobile-first design, desktop audiences are still significant. So, which platform should you adopt for a new digital service, mobile app or the web? You can spend your marketing budget to drive app downloads.

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Product Innovation Educators

APRIL 24, 2023

The ABCD framework for dealing with tensions in product management and innovation As product innovators, we encounter many tensions. Research has found that such tensions reflect underlying paradoxes, and they might actually be something that can help us in the end. We think about is as a system of tools.

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Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. But like any tool, Scrum has its benefits and limitations. As I mentioned earlier, Scrum is not a product management framework.

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The Product Coalition

JULY 8, 2022

By adopting the Jobs-to-be-done framework into your product development work, you and your team can enhance your problem-solving skills and address customer needs with confidence. The Jobs-to-be-done (JTBD) framework is a requirements definition activity that empowers startups and other businesses to build products customers truly want.

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Product Talk

APRIL 21, 2021

The reason why I like to share that is in today’s talk, we’re going to get into my continuous discovery framework. And I like to set the tone that this framework was developed and co-created with dozens of teams from all over the world. We did the research. We talked to our users and they prefer female names.”

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Userpilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

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Melissa Perri

JUNE 29, 2017

Let’s look at where these terms and disciplines originated from and how some common frameworks explain them. I was tasked with gathering the requirements from sales, coming up with a solution, designing it, and then shipping the specification document to development to be built. I liked this name. I’m confused.”

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Intercom, Inc.

NOVEMBER 29, 2018

Developers building on the Intercom platform rely on the current existing functionality of our APIs, and potentially backwards incompatible changes might break the flows in which they are used. This ends up being a no-go for us in most cases because it’s not a reliable, safe solution. attribute :name. serialized_attributes do.

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The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? As a consequence of this, the mobile app development industry is on the rise now. Probably, you look for a research-based recommendation of a reliable app development service provider too.

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Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

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Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

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Product Innovation Educators

JULY 10, 2023

We look at the factors of an organization like purpose, strategy, structure, process, systems, talent, and incentives. 4:35] Tell us about your framework for making decisions in turbulent environments. ” [10:04] What tools do you use for clear decision ownership? First I want to talk about “Why decision making?”

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Userpilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. In reality, some companies are better served using free vs paid analytics platforms. There are different types of analytics tools.

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The Secret PM Handbook

MAY 5, 2017

In this post, I share a simple model or framework to answer this question. I’ve found the model to be very powerful in my career, and I hope it’s helpful to you. ” (It’s in our name, right?) The first box in the Secret Product Management Framework. Let’s call it a “solution.”. Market research.

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Intercom, Inc.

MARCH 4, 2019

No fancy tools or training required. Open up Google Docs and create a doc for each functional team (this works especially well for Product, Design, and User Research. We typically track engineering goals in slightly more purpose-built tools.) You’ll need the names of your team members and three columns, “Goal”, “Hit?”,

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Lenny Rachitsky

FEBRUARY 25, 2025

Below, you’ll find what I believe is the most actionable, specific, and straightforward framework for crafting a strategy, for both your product and your company. As Chandra shares below, his framework sits on top of the best strategy wisdom out there (e.g. product marketing, user research, content design, etc.).

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Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Starts at Silver’s $199/month.)

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Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Analyze in-app user satisfaction using tools like NPS and CSAT surveys.

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Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. Our in-app messages are a great tool for engaging in conversation with new signups and telling them how to get started, but they weren’t designed to show them. Our solution needs to fit in and leverage the rest of the Intercom.

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The Secret PM Handbook

SEPTEMBER 16, 2016

This is the classic framework from Geoffrey Moore’s Crossing the Chasm. It gives you a structure for your thinking and research. And most product management tools are essentially a database of items created by filling in templates. Categorization tools. Categorization tools. Name Image Description.

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Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Why is it important?

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Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)? Revenue growth.

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The Product Coalition

AUGUST 3, 2021

But before you deliver your great idea, you need people to be primed and prepared to receive and review it with their mental frameworks. In the above example, I have assumed that the three major parameters that interest my audience while pitching an App like Uber are?—?Turnaround It's a popular way to represent system behavior.

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Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

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Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage.

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UX Planet

FEBRUARY 6, 2025

Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes. This new model prioritizes interactive and emotionally resonant touchpoints and can be named Dopamine Banking. Wheres the brand identity?

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Product Talk

SEPTEMBER 6, 2023

Then how do we do the work to discover what are the right solutions that actually address those needs in a way that drives that outcome? Then I would say the third piece is tied to, to identify a good solution, we really need to rapidly test our assumptions , and there’s some tooling involved with that. Lots of that.

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Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Before you act on user feedback and requests, prioritize them with an appropriate framework. Let’s dive in!

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Product Innovation Educators

JANUARY 14, 2019

We like surveys because they are relatively quick and inexpensive compared to other tools, such as customer interviews. Imagine that–surveys as a tool to make loyal customers. He is Matt Champagne, researcher, university professor, author, serial entrepreneur, and most importantly a survey and feedback expert.

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The Product Coalition

JULY 21, 2022

For the past few weeks, I have been researching the Web3 phenomenon. is semantic web which means it is a common framework that allows user to reuse and share data across different enterprises, applications, and communities. It is sometimes referred to by the name Web 1.0. era, a host of technologies have transformed the Web.

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UX Planet

JUNE 30, 2025

These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. billion in AI in 2024, making it the second-largest industry for AI spending (after software/IT services at $33 billion and ahead of retail at approximately $25 billion).

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Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

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