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Product Strategy as a System

Roman Pichler

Listen to the audio version of this article: [link] A Product Strategy System The product strategy system in Figure 1 consists of four main parts: people, processes, principles, and tools. Like any system, it is a collection of interconnecting parts that function as a whole. If so, what are they?

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The Framework of Service Design: People, Partners, Products, and Processes

UX Planet

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

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Strategy Blocks: An operator’s guide to product strategy

Lenny Rachitsky

Below, you’ll find what I believe is the most actionable, specific, and straightforward framework for crafting a strategy, for both your product and your company. As Chandra shares below, his framework sits on top of the best strategy wisdom out there (e.g. Then iron out any adjustments as a result of these reviews.

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PREACH – a framework for perfecting your customer support tone

Intercom, Inc.

At Intercom we strive to maintain a high caliber of customer support, and we do this with a peer review system, where every member of our Support team consistently reviews their teammates’ conversations. During a review, conversations are rated on two main aspects: quality and tone. Measuring our support.

Framework 191
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Introducing C.A.R.E. – a simple framework for user onboarding

Intercom, Inc.

All too often, onboarding is a finite project that’s owned by a single team (probably product or growth) and has a due date. a simple framework for user onboarding. All these elements need to form a unified system; a single experience thought about, owned by and worked on by the same group of people. Introducing C.A.R.E.:

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Why Design-to-Dev QA Still Stings

UX Planet

After fifteen years hopping between design systems, dev stand-ups, and last-minute launch scrambles, I’m convinced design-to-dev QA is still one of the most underestimated bottlenecks in digital product work. No single source of truth: Once code forks from design, nobody knows which reference is canonical. One doc, version-controlled.

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Introducing Core 4: The best way to measure and improve your product velocity

Lenny Rachitsky

So I’ve been on the hunt for a framework that actually helps you measure and increase your velocity. Core 4 pulls everything they’ve learned from working with thousands of teams into a single unified developer productivity framework. Her background is in developer tools and distributed systems.