Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

UX Planet

FEBRUARY 1, 2024

Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments. Addressing these issues through innovative and user-friendly applications can transform individuals, businesses, and the overall economic landscape.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Reporting Tools 89

Mind the Product

APRIL 27, 2017

Figure 1: FRAMEWORK OF METHODS TO CAPTURE AND DEFINE PRODUCT FEATURES. Different written and visual methods can be used to detail problems that target user experience as pain points. This, I think, is a better way to begin to understand a user or market need and its associated pain points.

Framework 109

Framework User Testing Research Software Feedback Software 109

Userpilot

APRIL 19, 2024

Ever wondered how likely your customers are to recommend your business? This measurement is more than a statistic—it’s a mirror reflecting your customer’s loyalty and the health of your customer relations. Leveraging customer feedback received via this method paves the way for SaaS companies to strengthen bonds with clients.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Alchemer Mobile

SEPTEMBER 3, 2020

Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. Download our five-stage framework to reducing mobile churn.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Experience 89

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 86

Analytic Tools Data Visualization Feedback Software Research Software 86

Userpilot

FEBRUARY 20, 2024

Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends. Feature engagement rate : This measures how actively users engage with specific features, providing insights into which features are most valuable to your users and which may need improvement or removal.

Data Visualization 86

Data Visualization Feedback Software Research Software User Testing 86

The Product Coalition

NOVEMBER 11, 2021

to look at the current system architecture, consider the high-level solution and outline how you’re going to implement it. ensuring a great understanding of your user personas can help give you empathy for their pain points and problems, and help you shed assumptions about how to solve them. compliance, legal etc).

Definition 177

Definition Technical Review Customer Experience User Friction 177

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. Good product and customer satisfaction come through from a great analysis phase. You can create a Customer Journey Roadmap, Flowcharts, etc.

Feedback Software 135

Feedback Software Reporting Tools Software Developers Software Development 135

Userpilot

MAY 9, 2024

TL;DR Growth marketing strategies focus on rapidly increasing your company’s customer base to drive revenue growth through customer acquisition and retention. Growth marketing metrics include customer acquisition cost ( CAC ), lifetime value ( LTV ), churn rate, retention rate , and activation rate.

Data Visualization 81

Data Visualization Customer Experience User Testing Marketing 81

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 73

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 73

Mind the Product

NOVEMBER 14, 2017

Do product companies conduct due diligence to understand their channel partners before seeking alignment? Let me clarify that by channel partner I mean a large ecosystem of value added resellers (VARs), solution providers, service providers/managed service providers and systems integrators (SIs). Customer Acquisition.

Technical Review 74

Technical Review Systems Review Analytic Tools Research Software 74

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

The Product Coalition

SEPTEMBER 21, 2020

Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Since experimentation has become a discipline on its own, there are established best practices for cross functional teams to follow.

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

Lenny Rachitsky

APRIL 9, 2024

.’ ” Another example—when Sam Altman, CEO of OpenAI, was asked four years ago how OpenAI would make money, here was his answer: “We have made a soft promise to investors that once we’ve built this generally intelligent system, we will ask it to figure out a way to generate an investment return.”

Data Visualization 117

Data Visualization ChatGPT Research Software Product Management 117

Modus Create

JULY 8, 2022

In this article, we reveal some of the pain points that drove the migration to micro frontends for such organizations, based on our direct experience. . Micro frontends are an architectural and organizational framework for designing web applications composed of smaller feature apps, which are owned by independent teams.

Technical Review 95

Technical Review Feedback Software Reporting Tools Onboarding KPIs 95

Mind the Product

APRIL 6, 2020

The Approach (the Frameworks). The one thing an MBO system should provide par excellence is focus. Where will you compete: which customer segments, which categories, which channels? What management systems are required? I’d like to share next how we merged these frameworks together in a unified process.

Product Strategy 109

Product Strategy Strategy Feedback Software Customer Experience 109

Indicative

JULY 14, 2020

To answer this question, you need an analytics solution that captures and visualizes user journeys. Who are your best customers? Enter Customer Analytics. Google Analytics vs. Customer Analytics: an Overview. To create this framework, you will likely need to work with an analytics consultant and/or technical specialist.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Testing 137

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Use social proof to reassure users and build trust.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

JULY 18, 2023

Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Product analytics software provides objective insights into user behavior and product performance. Customization – so that you can set it up for the unique requirements of your SaaS operation.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Reporting Tools 84

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. Hard Skills Required for the Role. Product Strategy.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

MARCH 18, 2022

Having a product messaging framework is important because it sets the precedence for how the market and your potential customers will see your brand. Good product messages highlight your value proposition and the benefits you promise to deliver to users. It shows what you can do for them and why they should pick your solution.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. Gather user feedback and identify improvements. Collect, analyze, and implement customer feedback to stay competitive in the SaaS space.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

PMLesson's Ace the PM Interview

OCTOBER 7, 2019

In this post, we'll review a case study submission from one of our Exponent members, Sholanki Sarkar. Recommended Structure Exponent's Product Design Framework Here is a framework that we recommend you use for Product Design questions. Question : Design a Smart Fridge. I will then prioritize the brainstormed features at the end.

Reporting Tools 65

Reporting Tools Data Visualization User Friction Feedback Software 65

Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. Design: Customer Discovery Insights. Scott Cook, founder of Intuit, has the best perspective on customer discovery.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Userpilot

SEPTEMBER 29, 2023

In this article, we've got a comprehensive review of the entire product development process. Use insight gathered from your first batch of users to make targeted improvements to your product before a wider launch. Remember that without working code – and a secure, scalable system – you don't have a product.

User Testing 87

User Testing Feedback Software Research Software Product Research 87

Userpilot

NOVEMBER 8, 2022

Confirming you have product-market fit before launching your product ensures you have customers who are happy to pay for your product, use it, and share the word about it. It defines how the brand will keep up with changing times to attract new customers and drive customer retention.

Feedback Software 79

Feedback Software User Testing Product Research Strategy 79

The Product Coalition

MAY 22, 2019

What products do we own and what business value do we provide either to the end users or internal customers? What pain points will we be solving in X years? User research is the first step to understanding the customers and the problem space the team is trying to solving.

User Testing 60

User Testing Development Technical Review Product Research 60

Modus Create

APRIL 27, 2020

The modernization of web applications is a core requirement as customers demand high performing and well-designed user interfaces. In our experience, React is the most desired front end JavaScript framework for enterprises. A detailed assessment will help reveal the reasons for existing pain points.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. However, many firms fail at successful implementation due to common pitfalls. This strategy rejects traditional competitive business frameworks focused on outperforming rivals.

Analytic Tools 61

Analytic Tools Data Visualization Feedback Software User Testing 61

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Heyday is a chatbot for e-commerce websites that takes care of responding to customers in sales and support situations.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Modus Create

APRIL 21, 2022

This post will share some of our learnings from consolidating Jira instances and give you a framework to plan the next steps. Assessment — Discover the Pain Points. You might discover that the acquired business unit can’t move to a cloud instance due to data regulations. External System CSV.

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

ProductPlan

SEPTEMBER 10, 2021

Coping mechanisms that we use for the product systems we operate in. We ignore the changes in the system and ourselves. . And that requires establishing a system that looks at who you want to become. . Using too many (or too few) prioritization frameworks. Good habits make us more productive and efficient.

Weak Development Team 52

Weak Development Team Roadmap Development Framework 52

Userzoom

JUNE 6, 2019

And also how, through the coaching of others and democratizing user research throughout the company, Soma and Stephanie massively scaled the number of user needs and pain points solved. And finally, also the quality of the research results were affected, mostly due to not set standards of outcome.

User Testing 93

User Testing Research Software Product Research UX 93