Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? How will we win? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

APRIL 2, 2022

There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. We have to develop an appetite for generating fresh ideas. Embrace diversity and give voice to every team member.

Product Management 156

Product Management Product Manager User Testing Customer Experience 156

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. I realized that that wasn’t really gonna happen I’m very very bad at competition. The second level: you solve the immediate problem that you’re being given. Karthik: That’s nice.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Guy

SEPTEMBER 12, 2017

A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. User personas stand in for users throughout the design of your product. Sad but true.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Folding Burritos

JANUARY 21, 2016

No matter how much we’d like for our Product Management role to be solely focused around building great products and making customers happy, the reality is that we need to work inside organizations. Second, horizontal alignment relates to how the company’s Processes are geared towards delivering on the needs of its Customers.

Weak Development Team 205

Weak Development Team User Testing Feedback Software Reference 205

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Department of Product

FEBRUARY 18, 2022

SaaS Pricing Models for Product Managers 6 ways to price your SaaS product using leading SaaS businesses as inspiration Pricing a product is a critical part of product management; it’s rarely something product teams will or should do themselves and will typically involve a blend of product, marketing and sales. And rightly so.

Research Software 52

Research Software User Testing Product Management Product Manager 52

UX Studio: Product Management

NOVEMBER 1, 2019

We at our UX company start with quick paper sketches, then build wireframes and clickable prototypes, test and iterate them, and finally get to the pixel-perfect, detailed design plans. It is also usually highlighted in the menu which page the user is at. Most news pages get a passing grade in the three-question test.

User Testing 76

User Testing Feedback Software Research Software UX 76

Userpilot

JUNE 19, 2020

That’s what keeps customers coming back for more. If it’s bad, and the product doesn’t meet your user’s expectations – they are inevitably going to churn. Virtually everyone in SaaS knows about user experience (UX). This refers to the overall experience a customer has with your company.

Customer Experience 52

Customer Experience Research Software User Testing Product Research 52

ProductPlan

JUNE 20, 2019

As a product leader, face time with the company’s executive team is to be expected. Although product managers may not regularly attend management meetings, they will frequently have opportunities to demonstrate features, share customer learnings, and present roadmaps to the higher ups in the company. Current investors.

Presentation 77

Presentation Roadmap Weak Development Team Customer Feedback 77

eG Innovations

DECEMBER 7, 2022

Three significant versions of SNMP have been developed and deployed. SNMP transport over TCP or UDP is supported: By default, SNMP uses connectionless transport using the User Datagram Protocol (UDP) Transport Layer protocol.  V1 is the original version of the protocol. Figure 2: Configuration of parameters for SNMP monitoring.

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

Business of Software Conference

OCTOBER 1, 2019

Rich explains some approaches to help you understand and manage a roadmap’s stakeholders so that your products and customers are prioritized over the requirements of other stakeholders. Most important in the enterprise space is our sales team. And they all want to know what’s the question that the sales team wants to know?

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

The Product Coalition

MAY 25, 2018

Learn more about the numerous product backlog anti-patterns that can manifest themselves when you try to create value for your customers and your organization. It covers more than 160 scrum anti-patterns that hold your scrum team back. So from my perspective, I like to refer to it as the product creation arc.

Webinar 60

Webinar Agile Product Research Customer Experience 60

Userzoom

JULY 3, 2019

We’re proud to present Paul Boag, User Experience Strategist and author of User Experience Revolution, and his talk ‘How to Work Collaboratively on the User Experience’. We’ve talked today about, you know, we can teach people how to do basic user research techniques and those causes of.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention. Book the demo to find out more.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Research Software 85

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Video, Slides, and Transcript below. Upcoming Events.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Userpilot

DECEMBER 12, 2023

Looking for a good user analytics tool and wondering which one of Pendo, Appcues, and Amplitude is the best option for your SaaS company? There are plenty of tools for user analytics on review sites, but they don’t make the choice any easier. Let’s explore how Pendo, Appcues, and Amplitude compare when it comes to user analytics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Business of Software Conference

NOVEMBER 12, 2019

As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. We do compete with them directly for customers. So we don’t have a sales team.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity. Strategy first, technology second.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Business of Software Conference

NOVEMBER 12, 2019

As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. We do compete with them directly for customers. So we don’t have a sales team.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. And sure enough, the feedback was that things were starting to slow down. don’t just help test the team’s momentum, they also help point out where the bottlenecks are. Being open to feedback.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. We had made a bad hire. He had a job working at Ames Research Center he was driving to work one day he had just got engaged to his wife who was his wife for many many years.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

SEPTEMBER 26, 2018

He even invented the design sprint at Google, helping teams discover how to be purposeful and effective. Here are 5 quick takeaways: Design sprints are powerful because they make teams focus on one thing every day. Teams should reconsider how they manage emails and meetings. So, on Monday, the team makes a map.

Books 128

Books User Testing Weak Development Team Messaging 128

Userpilot

JUNE 19, 2020

That’s what keeps customers coming back for more. If it’s bad, and the product doesn’t meet your user’s expectations – they are inevitably going to churn. Virtually everyone in SaaS knows about user experience (UX). This refers to the overall experience a customer has with your company.

Customer Experience 64

Customer Experience Research Software User Testing Product Research 64

Intercom, Inc.

MARCH 1, 2018

A product designer at a growing company has two key constituents: their users and their business. In his recent post “Subverted Design” , GitHub Senior Product Designer Joel Califa reminds us that if we gear too far to toward the latter, we can lose sight of our all-important users in the process. Test its limitations.

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209

Intercom, Inc.

MARCH 31, 2022

Last week, we introduced three brand-new products to help businesses drive customer engagement and growth. One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. This got us thinking about the nature of surveys. Take Zoe Sinnott.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118

Intercom, Inc.

AUGUST 25, 2022

In 2010, after noticing how young people were using social media to report what was happening, he founded Storyful, the world’s first social media newswire that combined a traditional news agency with authenticated user-generated content. We were still the poor people of Europe. That won’t be inspiring you for the future.”

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208