Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. This can be a valuable differentiator that attracts more customers. Are you ready to dive in?

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. The product trio collaborating on the opportunity solution tree using Mural.

Product Research 199

Product Research User Testing Customer Experience Research Software 199

UX Studio: Product Management

JUNE 23, 2020

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). On our side, we had one UX designer and one UX researcher, the latter of which also taking on the role of project manager.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. By itself, that’s absolutely meaningless.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. To find out why people had stopped using the app, we did what we always do.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. What We’ll Cover In Our Customer Retention Guide. TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Mind the Product

MARCH 12, 2020

In software product development, there is a growing demand for product managers to perform more tasks, do complex data analysis, and strategize with competing priorities. Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication.

Product Research 190

Product Research User Testing Weak Development Team Customer Experience 190

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Mobile payment systems are a good example of this. What are their pain points?

UX 96

UX Reporting Tools Research Software Data Visualization 96

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work. Here are 10 guidelines to design high impact experiments. Here are 10 guidelines to design high impact experiments.

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

The Product Coalition

MARCH 10, 2021

Project Aristotle ’s researchers proved that you could not design a perfect team, even considering the team's size, diversity of skills, experience, and personality traits. In short, the Project Aristotle “researchers found that what really mattered was less about who is on the team and more about how the team worked together.”

Research Software 136

Research Software Webinar Product Research User Testing 136

Imaginary Cloud - Design

MAY 30, 2022

Product design is essential for creating successful products, where companies can ensure that their product will meet customer needs and expectations. Answering these questions allows designers to understand the user experience of a product as a whole and not simply the interaction (feel) or visual (look) part of a design. Prototyping.

Research Software 74

Research Software User Testing Analytic Tools Feedback Software 74

UX Studio

APRIL 6, 2023

We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design. We’ve redesigned and rebranded an art and design university’s website.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design. We’ve redesigned and rebranded an art and design university’s website.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

AUGUST 28, 2018

Do you love user personas? At UX studio, we recently had a great conversation about user persona creation which showed us that most designers and researchers have their doubts. This blog post has been written to discover the pitfalls of user personas and how to avoid them. How do we create valid user personas?

User Testing 98

User Testing Customer Experience Customer Feedback Research Software 98

UX Studio: Product Management

JULY 9, 2021

We are a UX design agency based in Europe with a decade of experience in UX design and research. Our international team of UX designers and UX researchers work with businesses from all over the world. . We can help with various services, such as full-service product design, UX research services, UX consulting, or UX training.

Research Software 52

Research Software UX User Testing Product Research 52

Amplitude

APRIL 4, 2017

This is a guest post from Al Harnisch from Prolific Interactive , an Amplitude Solutions Partner. As the native mobile space matures, the biggest app-related issue brands face has shifted from UX and backend infrastructure to growth and monetization. The crucial component missing from the product team is growth marketing.

Data Visualization 83

Data Visualization Analytic Tools Research Software Reporting Tools 83

UX Studio

JULY 27, 2022

But otherwise, it’s worthwhile to invest time and energy in more complex solutions. Website redesign is the process of enhancing your webpage’s visual appearance and improving its user experience. Ideate the solutions and create a user journey. Think of your website as a “bridge” between you and your customers.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! The process involves researching the target audience’s problems, needs, and motivations, and creating user personas representing key customer segments.

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Usersnap

FEBRUARY 4, 2022

This is why you need a website feedback tool at your side to get you across the finish line. We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again. Drop your existing feedback tool. Set up a browser-based user feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

ProductPlan

JUNE 13, 2023

From inception to delivery, we follow a rigorous process that ensures our customers get the best possible user experience. This helps shape our solution and brings the entire organization into alignment before the designs are seen by customers. Then they begin researching potential solutions to solve the problem.

Product Research 63

Product Research User Testing Research Software Feedback Software 63

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? I am Christy Culp. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

UX Planet

FEBRUARY 5, 2024

Flexibility: Accessible design allows users to choose the most suitable method of interaction, whether it’s through a keyboard, mouse, voice commands, or other assistive technologies. It demonstrates social responsibility and can enhance the brand image, fostering goodwill among customers.

Customer Experience 74

Customer Experience Research Software User Testing User Friction 74

Business of Software Conference

APRIL 7, 2020

Ayat is a ‘queen of CRO’ with over ten years helping companies create websites that customers love, and that result in increased sales and retention. Most marketing talk, or business strategy meetings, emphasizes the importance of ‘customer first’. Customer First fails? Video, Slides, & Transcript below.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

The Product Coalition

JANUARY 1, 2020

When I talk to a potential customer and they give me good feedback, I have to assume they mean it. On the other hand, if a customer told me that the product wouldn’t work for them despite my attempts at convincing them, I know the door is closed. Give Feedback [link] There is so much advice & research on the web today for startups.

User Testing 79

User Testing Startups User Friction Customer Feedback 79

The Product Coalition

NOVEMBER 6, 2019

Product Roadmaps are some of the most important product tools. Tools are like the anchors that serve to rein in inspiration, focus and achieve your goals. That said, a Product Roadmap is a good tool to actually anticipate mistakes. This is why, before doing anything else, you have to do some research. Useful, right?

Roadmap 61

Roadmap Data Visualization Technical Review User Testing 61

The Product Coalition

DECEMBER 20, 2018

You are supposed to coherently navigate the development, design, and marketing of a product. Tools are like the anchors that serve to rein in inspiration, focus and achieve your goals. That said, a Product Roadmap is a good tool to actually anticipate mistakes. Product Management is one of the toughest jobs out there.

Roadmap 60

Roadmap Data Visualization User Testing Technical Review 60

Userpilot

NOVEMBER 24, 2022

Proper documentation can go a long way when outsourcing processes, hiring new employees, and onboarding customers to use your product as intended. This article will cover the key elements of a good product guide and the tools that can help you implement them. What are step-by-step guides in SaaS? Outline and write your guide.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userzoom

JUNE 6, 2019

UX researchers, Soma Ray & Stephanie Agotborde, describe how they created the ultimate UX super-team at Booking.com. In the following video and transcript of their talk at BetterUX London 2019 , Soma and Stephanie discuss their belief that research is a team sport, rather than a monolithic process that sits in isolation.

User Testing 93

User Testing Research Software Product Research UX 93

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. Here’s an opportunity solution tree. What are your customers’ needs?

Product Research 163

Product Research User Testing User Friction Research Software 163

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Start data democratization by defining research needs and goals in your SaaS.

Data Visualization 105

Data Visualization Research Software User Testing Product Research 105